Walking distance to the town

Stayed in July 2025

It’s rated 5 star and it’s more like a 2-3 star. No choice at breakfast very limited choice

Clean and friendly

Stayed in July 2025

Michael was great! He was very helpful and nice. If you visit do talk to Micheal. Wholesome guy, truly.

Stayed in July 2025

Nice and friendly staff. Clean and good rooms. Food and service in the restaurant was really good!

Stayed in July 2025

Nothing in particular.

Brearkfast was very good. Indian Puri-Sabji was also available in the menu. Mr Michael personally took care of the dinner and also breakfast.

Stayed in June 2025

We had to switch accommodation last minute as our other booking was not as expected and we felt so happy when getting our room in High Garden. Lovely clean room. We enjoyed the sauna and breakfast was nice varied buffet

Stayed in June 2025

N/A

The property was very clean, and had very good views from the rooms. We had a brilliant time here and if back in Nuwara will stay here again. The staff were all very helpful and kind.

Stayed in May 2025

Nothing

The room was clean , tidy.

Stayed in May 2025

Inefficient staff - there are so many of them, yet it took them 20 minutes to check us in when it seemed like we were the only guests at the moment. Also, while there were around 10 men, they made the only woman carry our giant backpack. When asked about placing the wine we brought for a while to freezer they came 10 minutes later explaining they don't have any, yet another 10 minutes later they brought us a bowl of ice cubes??? Unfortunate pool placement - next to reception, under a dark roof, quite unwelcoming No soundproofing - you can hear absolutely everything that is going on in the corridor. Moldy bathroom. They don't do laundry, which was quite a disappointment, and we ended up having to wash our clothes in the sink and hang them up around our room. Not sure where the 5* rating came from. They are trying, but there is still a lot to improve. It almost looks like they have renamed the hotel to cover up the bad reputation of previous name (RA Lanka)

Big, clean rooms Comfortable beds, clean towels Free toiletries Good WiFi Wide selection at breakfast and maybe even overattentive staff pushing 3 times to give a good rating on booking.com. There is a sauna - we didn't try it, but it's worth noting

Stayed in May 2025

No elevator. Also the entrance to the hotel is down a very steep hill and awkward to get to. We had a driver so it was ok. Do not recommend for those travelling by foot.

Very luxurious hotel, clean and spacious room. Beautifully decorated. Our beds were so big and comfortable. The breakfast was amazing, Michael and Veeran were especially so helpful and friendly at the restaurant.

Stayed in May 2025

The hotel is not 5stars, it is totally overrated. The food was not so good. And the spa zone is not as pictures, very small.

The room and bed very very clean and comfortable. The staff were helpful. Good room amenities.

Stayed in April 2025

The rooms are a bit dated and could really use some repairs and thorough cleanjng. Especially the bathrooms have missing grouting, loose panels, stains etc. I think with some TLC the place could be great

Very friendly and welcoming staff

Stayed in April 2025

Some msintenance is required

I liked the rooms, the heated swimming pool , the restaurant, the staff

Stayed in April 2025

The moist rooms ,

The staff,very accommodating and friendly.

Stayed in February 2025

It is a hilly place, so be prepared to some steep walks if you don't want to use tuktuks

The location is good ,about 10 minutes walk to most cafes and restaurant and convinient for other sightseeing. Hotel staff was really helpful in assisting with early morning transport to station. The room was functional and reasonable size.

Stayed in February 2025

Facility is well equipped and maintained. The staff are very friendly.

Stayed in February 2025

Na

The staff and location and facilities

Stayed in February 2025

The hotel is a great choice in Nuwara Eliya! The rooms were spacious, clean and very comfortable, and the bed was extremely comfortable. There is also a relaxation area - the pool and sauna provided relaxation after a long day. The staff was very nice and helpful, always ready to help. We even got a super early breakfast to go. I definitely recommend it!

Stayed in February 2025

The family room didn't have balcony.

I travelled with my husband and 2 children. The indoor pool was awesome, it's warm enough to enjoy in Nuwara Eliya's cold climate. The sauna room was very nice; it was clean and worked well. The room was spacious. Bathroom was very clean. Beds were so comfy. We enjoyed the pool game as well; the pool table and cues were maintained well. And their little garden with swings were just prefect. The staffs and customers service are excellent!

Stayed in January 2025

The bathroom in our room had a peculiar smell and the food is not good. Would recommend the hotel but not the food. None of it tasted fresh

Paul was incredibly helpful in helping organise a takeaway breakfast for our trip to Horton Plains. The hotel itself was quite nice with amenities such as a swimming pool, sauna and pool table.

Stayed in December 2024

Nothing really - pool is a little cold for the location.

The hotel was very clean, had nice furnishings and was very comfortable. We slept really well in the cosy bed. The staff were all excellent, really friendly and couldn’t do more for us. They also gave us lots of recommendations of places to go around the area and sorted taxi for us to the train station at a moments notice. The shower was nice and hot. The steam room was also a nice touch. Breakfast was amazing, lots of choice and Sri Lankan options were so nice.

Stayed in January 2025

room as well as sauna were moldy

We loved the beautiful view across the tea plantation, the comfortable bed as well as the sauna. Especially the friendly staff, namely at the reception as well as the kitchen.

Stayed in January 2025

Staff was very kind, food was excellent. We got heaters in the room, which made our stay more convenient.

Stayed in January 2025

The hotel is a three story building. I wish they had a lift.

The stuff is amazing.They treated us not just as customers but as if we were their family members. The place is exceptionally clean, well lighted and well ventilated. The foods were very delicious and there were a good number of choices. The dinner price was very reasonable.

Stayed in January 2025