Reviews of The Citadel Guest House
No 549, Galle Road, Narigama, 80240 Hikkaduwa, Sri Lanka

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Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 March 2025 · Stayed in January 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewClose to the beach and center! Nice and helpful stuff!
Very basic,not very comfortable.Would be nice to be able to boil some water ....
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewGood value, big space, cute porch, clean bathroom
Slow wifi, Right behind the rails so noisy train even at night
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewPerfect location seconds from the beach. Everything you need is on your doorstep but it's peaceful at night. Our apartment was spacious with great bathroom which always had hot water for the shower. Large fridge, sink and hot plate for cooking in the kitchen. Very competitively priced. Very friendly and accommodating family who own Citadel, they are always on the go cleaning the communal areas and always have clean sheets/towels etc readily available. The family are always available to help if you need it. Will definitely be staying again. Thank you very much.
Nothing
thanks see you next time
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 December 2024 · Stayed in December 2024
Verified reviewGood location Comfortable bed Kindness of Sumit, the boss, who took me to the railway station at 5am!
Sometimes a weak internet signal.
thanks
Reviewed: 4 December 2024 · Stayed in November 2024
Verified reviewReviewed: 19 November 2024 · Stayed in November 2024
Verified reviewReviewed: 17 November 2024 · Stayed in October 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewReviewed: 8 November 2024 · Stayed in November 2024
Verified reviewWe stayed a few nights in the double room, and after our tour around sri lanka, we came back and stayed at the apartment. Both of our stays were impeccable.
WiFi doesn't work very good
thanks
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 18 September 2024 · Stayed in September 2024
Verified reviewReviewed: 16 September 2024 · Stayed in August 2024
Verified reviewReviewed: 8 August 2024 · Stayed in August 2024
Verified reviewReviewed: 27 July 2024 · Stayed in July 2024
Verified reviewReviewed: 11 May 2024 · Stayed in May 2024
Verified reviewCalm and nice place
thanks
Reviewed: 12 April 2024 · Stayed in April 2024
Verified reviewvery low price. there was a refrigerator. the towel was clean. 3
i saw an insect crawl under the fridge. the fridge was not clean and there were ants. but when i turned it on, ants left after it got cold. the cups smelt very bad 🤢. there were ants in the kitchen, especially on the table, which wasnt so clean. it had ridges and there was dirt and did remains in them. not too many ants, but it bothers you when they crawl up your skin. mosquitoes could easily come in. again, not too many of them. they came because i had to keep windows open and there was no ac but thats typical of any room without AC. the patio was connected to the room by a door, and the patio was completely open on one side. which means when you close the main door, your house is still open (to animals and insects), luckily no animal came through.
Reviewed: 10 April 2024 · Stayed in April 2024
Verified reviewReviewed: 5 April 2024 · Stayed in March 2024
Verified reviewHosts, location, the room, the garden and the price were all wonderful.
Quite some mosquitos at dusk and during the night.