Nothing

Firstly - the staff here are absolutely exceptional. So friendly and can’t do enough to help you. The hotel is beautiful, our room was upgraded, which was amazing, but we were also more than happy with the original room! The breakfast is delicious, we had an early start one morning and they even provided us with a packed breakfast to take with us! Would really recommend staying here!

Stayed in August 2025

Hot water is not continuous , need more filters, yellow colored at some times,, Room need to be more soundproof from lobby noices, and for privacy purposes. No public toilets to serve guests before check in.

Cozy, Nice view, very nice and helpful staff.

Stayed in August 2025

The room was beautiful and the view from the room was stunning. I woke up to the sight of these wonderful green hills in front of me. Truly amazing. Last but not least, the staff was really helpful and friendly. A special mention goes to Sathmini who was always very helpful and professional

Stayed in August 2025

Nothing

All

Stayed in August 2025

The cleanliness , the staff and the overall quality experience was amazing

Stayed in August 2025

Wifi and Television connectivity needs to be upgraded

Breakfast was very nice

Stayed in August 2025

Cozy comfortable rooms . Location.

Stayed in July 2025

We arrived in the evening when it was dark, rainy, and cold, unsure of what to expect—but the staff made us feel welcome and at ease right from the start. Their warmth and hospitality truly set the tone for our stay. Both breakfast and dinner were absolutely delicious—thoughtfully prepared and beautifully presented. The property is exceptionally well run, with attention to every detail to ensure a comfortable experience. The heated blankets were a particularly thoughtful touch on such a chilly night. We only stayed one night, but next time, we’ll definitely be staying longer!

Stayed in July 2025

It was raining and the sound was very loud I think it is because the selling made of light iron or something, we couldn’t sleep good because of that The room was very good but gives a dismal feeling

The room is good, warm and clean The staff were amazing The location is very good

Stayed in July 2025

A charming boutique hotel with a wonderful, intimate atmosphere. The rooms were beautifully designed, comfortable, and spotless. The staff were friendly and attentive, making sure we felt at home from check-in to departure. The location was perfect — close enough to explore nearby sights but tucked away enough for a peaceful stay. Highly recommended for a cozy getaway with a personalized touch!

Stayed in June 2025

Surrounding and staff

Stayed in June 2025

Nothing!

Absolutely AMAZING stay at the CheRiz! From the moment we arrived, the staff were warm, welcoming, and went above and beyond to make our stay unforgettable. The room was immaculate, comfortable, and had the most stunning view! The amenities were top-notch, and we loved the freshly made food ! But what truly made our stay special was the exceptional service. The team were attentive, friendly, and always willing to help. We can't recommend Cheriz enough! If you're looking for a luxurious and memorable stay, look no further.

Stayed in May 2025

Nothing

Hospitality. You have exceptional staff, Sathmini was helping us beyond and Shibu was such a hard working person, he helped us so much with bags, with plates with cutlery. Chef was amazing, he accomodated our food requirements so well that we were impressed.there was one more staff member who along with Shibu helped us with everything during our stay. I give 5 stars to all your staff for making our stay memorable

Stayed in May 2025

parking can be an issue if you self drive

Beautiful location, lovely boutique hotel, excellent staff

Stayed in April 2025

The staff were very keen to impress but sometimes it felt a bit much like we were always being watched and standing on ceremony, so it was difficult to relax.

Comfortable hotel a bit out of the town. The bed was very comfortable and the heated mattress was a nice touch.

Stayed in April 2025

Nothing

Our stay was properly luxurious due to the property and facilities. We absolutely loved everything about our room so much so that we never left and just ordered room service!

Stayed in April 2025

I had a wonderful stay—everything was just perfect! The scenery was absolutely beautiful, offering a peaceful and refreshing atmosphere. The staff were friendly, attentive, and made the experience even more enjoyable. Highly recommended for a relaxing getaway.

Stayed in April 2025

Great location, close to the city yet not too close to feel the rush. My morning walks were breathtaking. Beautiful view from the rooms. Great food in a cozy climate. Ever so obliging and efficient staff. They arranged the Sri Lankan New Year celebrations for all of us. A big thank you yo Sathmini and her team!

Stayed in April 2025

The panoramic view room was like a dream. Extremely wonderful experience and great views. Staff were very courteous. I dined in my room for dinner and the srilanka food served was beyond delicious! Breakfast was good too. Small boutique hotel with the best ambience.

Stayed in March 2025

All perfect

They property was so clean anr so cute.

Stayed in March 2025

We had a very lovely and pleasant stay at this special boutique hotel. All the staff here are very cheerful and welcoming. Had a very very memorable stay, would definitely recommend.

Stayed in March 2025

The prices of food and the breakfast are a bit too high in comparison with other hotels with similar quality.

We enjoyed our stay at The CheRiz very much. Sathmini and the staff were exceptionally friendly and helpful and were always available. Since I had a twisted ankle, I couldn't leave the bed for two days. The staff gave me ice in a plastic bag and asked us couple of times if they can be helpful in any way. We ordered room service a couple of times, the food was very tasty and also nicely presented. The room was clean, the bed was very comfortable and we had a very nice view of tea plantations.

Stayed in March 2025

Nothing.

Big, comfortable, heated bed.

Stayed in February 2025

If possible please locate a signal booster for mobile phones

Wow. The meal was excellent. And the location also really calmed.

Stayed in February 2025