Reviews of Suite Lanka 4 stars

It is always a pleasure to read such positive reviews and to know that our guest have had such an enjoyable time at Suite Lanka. Thank you for taking the trouble to share your thoughts. I know our staff enjoyed your family’s visit and we wish you many happy holidays in the future. Best regards, The Suite Lanka team

It is always a pleasure to read such positive reviews and to know that our guest have had such an enjoyable time at Suite Lanka. Thank you for taking the trouble to share your thoughts. I know our staff enjoyed your family’s visit and we wi… Show more

Thank you so much for your generous comments and for spending time telling people about Suite Lanka. We enjoyed your stay and hope, in particular, that you loved your wedding anniversary celebration on the beach. Hope to see you again soon. Best regards, The Suite Lanka team.

Thank you so much for your generous comments and for spending time telling people about Suite Lanka. We enjoyed your stay and hope, in particular, that you loved your wedding anniversary celebration on the beach. Hope to see you again soon.… Show more

Thank-you for your review. We have invested heavily in the property in the past few years and will continue to do so. We will be upgrading several bathrooms in May and June, for example. However, ac in the bathrooms is not a priority and, indeed, this would be quite rare for Sri Lanka. Much of the Sri Lankan coastline has strong currents and swimming cannot be guaranteed, but the upside of that is it helps keep our glorious beach relatively quiet. We are pleased that you enjoyed the food and our service and part of our May and June investment programme will also be to enhance the beach restaurant. We would happily have helped you move the sun loungers if you had requested this. Best regards The Suite Lanka team

Thank-you for your review. We have invested heavily in the property in the past few years and will continue to do so. We will be upgrading several bathrooms in May and June, for example. However, ac in the bathrooms is not a priority and, i… Show more

We wholeheartedly disagree with this negative assessment based on a brief one-night stay as do the vast majority of our wonderful guests on multiple booking platforms. We remain committed to considerable investment despite difficult trading conditions as well as the sympathetic enhancement of the historic colonial style which characterises Suite Lanka. The room the guest stayed will have further enhancements in May/June. We compare our prices regularly and we are confident that at the time of booking we offered excellent value for money. The suggestion that we do not is borne of economic naivety about the considerable costs involved running a 4-star beach hotel (our official rating) to high standards in increasingly challenging economic conditions. Regards The Suite Lanka team

We wholeheartedly disagree with this negative assessment based on a brief one-night stay as do the vast majority of our wonderful guests on multiple booking platforms. We remain committed to considerable investment despite difficult trading… Show more

We regret that you felt our facilities you feel need updating. We are very interested in hearing more and would welcome an email. In your room, the desk, desk lamp, mattress, chairs, a/c and shower units are all less than a year old and of high quality. The TV stand and fridge area will be integrated this May/June. We make it plain that we are not a contemporary hotel, but we offer a historic old-colonial atmosphere. Guests who want something more contemporary should take care to book a hotel that suits them. Best regards Suite Lanka management

We regret that you felt our facilities you feel need updating. We are very interested in hearing more and would welcome an email. In your room, the desk, desk lamp, mattress, chairs, a/c and shower units are all less than a year old and of … Show more

We are delighted to read your review and to hear again how much you enjoyed your time at Suite Lanka, and found our gound-floor suite beautiful, cool and comfortable. Thank-you for reviewing us so generously and we hope to see you again one day. Best regards The Suite Lanka team

We are delighted to read your review and to hear again how much you enjoyed your time at Suite Lanka, and found our gound-floor suite beautiful, cool and comfortable. Thank-you for reviewing us so generously and we hope to see you again one… Show more

Thank-you to Attila for the provocative assessment. We believe it has SOME validity, but requires a serious response. We have noted the guest's recommendation for a major renovation - we have committed substantial funds to precisely that renovation over the past 4 years, and will continue to do so. Our ambitions to provide ever higher levels of guest satisfaction mean, for example, that the bathroom in the guest's room is one of those that will receive a major refurbishment in May/June which will more than address the issues raised. We should also politely point out that Sri Lanka is a tropical country and I have not visited a beach hotel yet (and I have visited hundreds over the years) that does not have a somewhat humid edge during times of prolonged rain. As well as our work in May/June, we have also purchased a dehumidifier as back up to our ac which was in full working order. As the guest remarked, THEY (meaning our manager, we presume) responded immediately to the shock discovery of a small damp marking on the wall, rearranging his day to deal with this personally. While this was happening, the guest took the opportunity to negotiate substantial compensation directly with this website before deciding to stay. We accepted this without protest, even though we felt it was excessive. Sadly for us, it means a little less money is now available for the renovations the guest recommends. We do not disguise the fact that we would have preferred a more honest, direct approach and a discussion in the first instance with our manager as he worked so hard on the guest's behalf. Naturally, we are pleased that, having gained a part-refund, and having found the stay had become more comfortable, the guest enjoyed the food. We have also reminded housekeeping about the windows. On this occasion, we agree that they did not reach our normal standard. This is disappointing to us. David Hopps Director

Thank-you to Attila for the provocative assessment. We believe it has SOME validity, but requires a serious response. We have noted the guest's recommendation for a major renovation - we have committed substantial funds to precisely tha… Show more

Thank-you so much for spending the time to give such a thoughtful review. The staff enjoyed your stay, especially watching your little one scampering around! We are partocularly pleased that you found our staff so friendly and attentive and valued the children's dishes on the menu - when you are trying to produce good food, it is so easy to forget the preferences of young children! Thank-you for your visit to Suite Lanka. Best regards The Suite Lanka team

Thank-you so much for spending the time to give such a thoughtful review. The staff enjoyed your stay, especially watching your little one scampering around! We are partocularly pleased that you found our staff so friendly and attentive and… Show more

We take all negative comments seriously and learn from them. However, we are at pains to point out the following. Every guest receives clear advice that we are a historic colonial-style hotel. It is frustrating therefore when a person whose professional career points to a preference for contemporary design criticises us for being “old and tired”. We will own the deficiencies of our cheapest room - we have a full bathroom renovation planned for May - but sometimes guests also need to own their own choices. What we also find frustrating is the issue of the TV. When it was reported that the satellite TV box was malfunctioning (things do break!) our management reacted excellently to gain a new box from the satellite company (despite shortages) in record time and successfully installed it. The guest’s somewhat dismissive remarks underplay these positive efforts and therefore leave a sour taste. Neither did the guest alert us to any hot water problems during their stay. Now we have belatedly been made aware of the criticism, naturally we have immediately investigated whether there is an issue with the solar connection, or immersion heater, that provides hot water to this particular room. Today we replaced the immersion heater. If the guests had raised this with management they could have had hot water. We continue to value guests who work harmoniously with us at the time to address problems that arise. It is a better way of living. Regards The Suite Lanka team

We take all negative comments seriously and learn from them. However, we are at pains to point out the following. Every guest receives clear advice that we are a historic colonial-style hotel. It is frustrating therefore when a person whose… Show more