Reviews of Shinagawa Beach 5 stars
No 30, Old Guru Niwasa Road, Welithara, Balapitiya, 80550 Balapitiya, Sri Lanka
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewExcellent food and staff
Terrible idea to have the pool and it was wet floors Only 1 lift
Dear Nilu, Thank you very much for sharing your valuable feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are important to us, and we will share them with our management and maintenance teams to ensure the shortcomings are addressed promptly. We truly appreciate your support and hope to have the opportunity to welcome you again for a better experience. Best regards, Reservation Team Shinagawa Beach Resort Balapitiya.
Dear Nilu, Thank you very much for sharing your valuable feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are important to us, and we will share them with our management and mai… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewNothing, shortened my stay and returned to previous hotel
I will not recommend this hotel to anyone! SELLERS are harassing all guests and calling and talking to you as hotel allows them to stay near the hotel entrance to the beach, harassing you the whole day while you are on sunbeds at the hotel territory. Once you go for to the beach they approach you and keep following you. Males (local sellers) are staring at me, other women who are in swimming suits and young girls and this is called also a harassment and hotel allows it! At the same time they have a strict policy of no food & drinks from outside to be consumed in public areas while all the sellers keep pushing to the guests in very annoying manner juices which hotel and security (who is just chatting with them and not doing anything) are allowing guests to purchase. Note to the Management- Revenue Loss due to bad management.
Dear Nadiia, We are truly sorry for the unpleasant experience and inconvenience you faced during your stay. As you are aware, we have taken this matter very seriously. The local police authorities have been notified, and strict action has already been taken against the unauthorised vendors who disturbed our guests. Your feedback is extremely valuable to us, and we remain committed to ensuring a safe, comfortable and enjoyable environment for all our guests. Best regards Reservation Team Shinagawa Beach Resort.
Dear Nadiia, We are truly sorry for the unpleasant experience and inconvenience you faced during your stay. As you are aware, we have taken this matter very seriously. The local police authorities have been notified, and strict action has … Show more
Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewoverall very good experience , good customer service . clean and spacious rooms, with a great view. love it
No much options for food, overpriced . Note that there is a tax/service charge additional 20%+ for foods for a la carte menu.
Dear Prathap, Thank you very much for sharing your valuable feedback. We are delighted to hear that you had an enjoyable stay, appreciated our service, and loved the spacious rooms with the view. We also take note of your comments regarding the food. For clarity, the additional charges on the à la carte menu consist of government taxes and a 10% service charge, which are mandatory. We understand your concern and will review how we communicate this more clearly to our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay. Best Regards, Reservation Team Shinagawa Beach Resort.
Dear Prathap, Thank you very much for sharing your valuable feedback. We are delighted to hear that you had an enjoyable stay, appreciated our service, and loved the spacious rooms with the view. We also take note of your comments regardin… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewExtremely Unprofessional—Booking Made Over a Month Ago, No Room on Arrival, and Further, There Is No One to Take the Responsibility Too. The front office staff is also blaming the hotel's poor management.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewCleanliness and staff; breakfast
Beach not really enjoyable
Dear Carlo, Thank you for taking the time to share your feedback with us. We’re glad to hear that you were happy with the cleanliness of the property, our team’s service, and the breakfast. Your kind words are greatly appreciated and will be shared with the staff. We truly value your input and hope to welcome you back again soon. Best regards, Reservation Team Shinagawa Beach Resort.
Dear Carlo, Thank you for taking the time to share your feedback with us. We’re glad to hear that you were happy with the cleanliness of the property, our team’s service, and the breakfast. Your kind words are greatly appreciated and will… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewComfortable Rooms and Locations also friendly staff
Dear Indika, Thank you for your kind feedback. We're glad to hear you enjoyed the comfort of our rooms, the convenient location, and the friendliness of our staff. We hope to have the pleasure of welcoming you again soon. Warm regards, Reservation Team Shinagawa Beach Resort Balapitiya
Dear Indika, Thank you for your kind feedback. We're glad to hear you enjoyed the comfort of our rooms, the convenient location, and the friendliness of our staff. We hope to have the pleasure of welcoming you again soon. Warm regards… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe location and the rooms were nice
Prices are too high. Food is very expensive but not that good
Dear David, Thank you for your feedback. We're glad to know you enjoyed the location and the comfort of the rooms. We appreciate you taking the time to share your concerns we will keep the management team informed and hope to welcome you again in the future. Best regards, Reservations Team Shinagawa Beach Resort
Dear David, Thank you for your feedback. We're glad to know you enjoyed the location and the comfort of the rooms. We appreciate you taking the time to share your concerns we will keep the management team informed and hope to welcome y… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewEverything. The location, cleanliness, foods .
Nothing to mention..
Dear George, Thank you for your kind feedback. We’re glad to hear you were pleased with the location, cleanliness, and food. We appreciate you taking the time to share your experience. Best regards, Reservation Team Shinagawa Beach Resort.
Dear George, Thank you for your kind feedback. We’re glad to hear you were pleased with the location, cleanliness, and food. We appreciate you taking the time to share your experience. Best regards, Reservation Team Shinagawa Beach Resor… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewThey served stale cheese for breakfast, when I addressed it they said that's how the cheese is meant to be.
Thank you for your valuable feedback. The cheese served is a traditionally aged variety, which can have a distinct aroma and texture that may not be preferred by everyone. We understand that preferences can vary and truly appreciate you sharing your experience with us. We will be notifying the kitchen team of your comments so they are aware. Best regards. Team Shinagawa Beach resort .
Thank you for your valuable feedback. The cheese served is a traditionally aged variety, which can have a distinct aroma and texture that may not be preferred by everyone. We understand that preferences can vary and truly appreciate you s… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewThis hotel is a pure sweet spot: a combination beautiful sandy beach with nice ocean view through palm trees, excellent and well-trained staff, huge variety of very tasty food, comfortable rooms and excellent management with focus on sustainability. We booked a room with breakfast and intended to dine outside, however upon our arrival a hotel manager Mr Fernando warmly welcomed us and recommended to try dinner buffet... And we did - the best experience (both breakfast and dinner) comparing 5 hotels in Sri-Lanka we visited during our 3 weeks vacation. Additional compliment to the way the hotel is managed - exceptional level of service, safety, sustainability and attention to the guests needs. I can't put in a review all the things we're positevely surprised with this hotel - it far exceeded our expectations, definitely recommend to stay here!
Thank you so much for your kind and detailed review! We are absolutely thrilled to hear that you had such a memorable experience with us. It’s wonderful to know that you enjoyed the beautiful beach, tasty food, and the service provided by Mr. Fernando and our team. We take great pride in our focus on sustainability, and we’re glad it made a positive impact on your stay. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional experience!
Thank you so much for your kind and detailed review! We are absolutely thrilled to hear that you had such a memorable experience with us. It’s wonderful to know that you enjoyed the beautiful beach, tasty food, and the service provided by M… Show more
Reviewed: 3 January 2025 · Stayed in November 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewLong beach to walk on. Hotel has a nice architecture.
Restaraunt a bit expensive for what it is. A lot of local people right in front of the hotel, at the beach, trying to sell you all sorts of things. I was approached by staff asking stuff just way too many times.
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the beautiful beach and the hotel’s architecture. We apologize for the inconvenience caused by the frequent interactions with local vendors and staff. We will work on improving our staff approach to ensure a more comfortable and relaxed experience for our guests. Your comments are valuable to us, and we appreciate your understanding.
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the beautiful beach and the hotel’s architecture. We apologize for the inconvenience caused by the frequent interactions with local vendors and staff. We will work … Show more
Reviewed: 21 November 2024 · Stayed in November 2024
Verified reviewReviewed: 26 September 2024 · Stayed in September 2024
Verified reviewFantastic
Thank you very much for your valued feedback. We look forward to serve you again in near future.