No complaints at all.

Main purpose of visit was to climb Sigiriya Rock. The hotel is close, only a couple kilometers and 5-7 minute Tuk ride. Excellent location. Staff were warm, friendly, effective and wonderful. The manager, Mr. Roshan and front desk clerk, Dilki, were lovely. Mr. Rashan had worked in major hotels in Dubai and provided OUTSTANDING, attentive customer service, helping to arrange Tuks to Sigiriya and Pidurangala, identifying a train to return to Colombo and calling local train station to confirm schedule. Truly outstanding customer service.

Stayed in September 2025

a little bit tired in places and in need of maintenance

Staff , location ,value for money and hotel food

Stayed in July 2025

We paid extra for the room with a batch but it had a greasy ring stain so we only stood up and used the shower which didn't have great pressure normal a shower curtain and was a bit treacherous getting in/out. The bed was comfy enough and definitely had clean sheets on but had a musky/sweaty smell to it, which was not pleasant. The wifi was ok until the evening, presumably everyone is using it so it becomes unusable, and mobile 5g signal was weak too. The pool was green the day we arrived so we skipped that. One manager the day we were leaving was throwing stones at a cat that some guests had called over to give some food as it was starving, that was not cool. Could also do with more vegan food options, especially for breakfast.

The staff, especially the first manager, were super friendly and helpful. The resort itself is nice, it just needs a bit of tlc and cleaning, and it could be a 10. The food we did have was excellent and it was a nice location, a few mins ride from the main road, bars and restaurants.

Stayed in August 2025

Customer service excellent but less staff and delays in service

Customer service delayed due to less staff

Stayed in August 2025

The pool wasn’t clean at first, but it was cleaned toward the end of our stay. 2 of 3 rooms were good but one was not so clean and the AC didn‘t worked out perfectly

We stayed for three nights during the off-season, and the hotel was very quiet – which we actually enjoyed. What really stood out was the hotel manager. He was extremely helpful and friendly, taking the time to assist us with our onward journey to Ella and explaining everything in detail. All other staff members were also very kind and attentive.

Stayed in July 2025

We had a disappointing stay at Royal Retreat, Sigiriya. Service was extremely slow—no help with luggage, only one towel in the room, and it took 5 hours and 4 reminders to get another. The pool was dirty with leftover food and drinks from the night before, and no one bothered to clean it despite our request. The only positives were a comfortable bed and working air conditioning. Overall, the place is poorly managed and not worth the money

Ac was good and bed was comfortable

Stayed in April 2025

Really friendly staff and good location. The shower would often overflow and not the cleanest bathroom.

Stayed in April 2025

Room needs better furniture

Good feeling of a forest resort with a pool.

Stayed in April 2025

Air conditioning was terrible The pool was full of leaves and insects and could not be used

Food was good and great value for money Great location Fresh juices were amazing Staff were very helpful and hospitable

Stayed in April 2025

The staff was extremely nice and helpful. Gave many tips and helped us plan our days. Rooms were big and clean. Unfortunately during low season at the moment (april), there were no other guest which made it less cozy. And we could not use the Pool due to maintenance.

Stayed in April 2025

Rooms are dated and not well maintained. The pool also seemed a bit neglected, and the check-in process was a bit complicated. Despite showing that there was no price difference, they still asked me to rebook two rooms through Booking.com. The first room had a broken shower, so we had to move. The second room had water leaking from the ceiling due to the rain, which led to a third room change. Overall, the hotel feels a bit dated, and the swimming pool wasn’t well maintained. On the bright side, the restaurant staff were fantastic, and the food was excellent.

Was secure and good for families and great food, friendly staff Check-in was a bit of a hassle. Despite showing that there was no price difference, they still asked me to rebook two rooms through Booking.com. The first room had a broken shower, so we had to move. The second room had water leaking from the ceiling due to the rain, which led to a third room change. Overall, the hotel feels a bit dated, and the swimming pool wasn’t well maintained. On the bright side, the restaurant staff were fantastic, and the food was excellent.

Stayed in April 2025

Close to everything

Customer service is bad ask for phone charging outlets. No response.

Stayed in April 2025

Room and outdoor ( pool) cleanness is very poor

Nice location with green environment

Stayed in March 2025

The room, while spacious needs some well needed TLC. Dim lighting, persistent musty smell, towels a little tired. Meal service was unclear, having clear written information in English would be helpful.

While the property itself has a tranquil setting with beautiful gardens, our experience was mixed. The hotel grounds are spacious, peaceful The front desk staff were incredibly friendly and helpful ! Especially Bandara who had excellent communication skills and helped us plan two fantastic days. Thanks to him, we thoroughly enjoyed our time in the area. Big thanks to Bandara, the hotel is very fortunate to have you. Overall, while the setting and staff made our stay enjoyable, the room conditions and value for money did not meet expectations. With some improvements in cleanliness and written information of communication, this could be a fantastic place to stay.

Stayed in March 2025

No towels at the pool. Noisy in the room due to being next to storage area so staff banging and talking plus cleaning the roof in the afternoon. Breakfast should have been offered and included for the price.

Nice location and good pool

Stayed in March 2025

We reserved room for 3 nights, but on the first night they said they were booked, and had to transfer us to a very bad room, much older, smaller and no AC - compared to what we booked. The other two nights we had the room we booked and it was good. Breakfast totally not worth the price, much better option is to eat outside.

The staff and the location were good. The pool and the garden are nice and taken care of.

Stayed in March 2025

Pool was not cleaned and the Biljardbord was unclean and couldn’t touch. Otherwise PERFECT.

Location and staffs. And also Restaurant staff Kowsalya was very kind and helpful.

Stayed in March 2025

It’s not properly clean & the floor was a bit sticky. An exhausting fan in the bathroom was broken . 2 twin bed were bunked together & it’s a bit uncomfortable for me to sleep. The sheet is so thin. I would say it’s a bit over price.

It’s away from the crowd & staff are friendly & breakfast was good.

Stayed in March 2025

Pool not 100% clean. Washroom is wet always....

Silent green environment....

Stayed in February 2025

all good

Great location, nice staff, lovely pool

Stayed in February 2025

- Bungalows were a bit noisy. - Noticeable mold in our bungalow that wasn’t addressed. - Pool area was not well-maintained. - Had to ask for services instead of them being proactively offered.

- Beautiful, quiet location perfect for leisurely walks. - Charming bungalows with an inviting atmosphere. - Refreshing pool, great for cooling off on hot days. - Friendly and accommodating staff.

Stayed in February 2025

Lack in cleanliness

Love the natural light in the property

Stayed in January 2025

I stayed three nights and it maybe wasn’t the best choice as a solo traveler. I think I was the only guest for my stay and it was too far away from the main area to meet anyone, you need some type of transport to get there as it’s a bit far to walk. However it was very peaceful & clean. I slept wonderfully and there’s plenty to do in the area to keep you busy! If you’re a family who needs comfort and everything working properly it would have been perfect. A lot of the menu wasn’t available, maybe they hadn’t bought full supplies in due to it being quiet.

Lovely smiley helpful staff and great very large comfortable rooms. Lots of green space and monkeys swinging through trees to watch as you eat breakfast. I slept really well and the shower was excellent (not always standard in SL!)

Stayed in January 2025

My only complaint would be the pool area. It's a shame really as the rest of the resort is excellent. I debated about actually using the pool because the water and surrounding area were not that clean. I did swim in the end with no problem but this could definitly do with some attention to bring it up to a good standard. Would score a 9 or 10 with this done.

The King Room with bathtub is fantastic! The bath is a real bonus after a lot of travelling. The room is very large, the bed extremely comfortable, the wifi and AC worked well. The hotel is around 2 miles from Lion Rock and a short walk from the main road where there are lots of restaurants etc, so a great location. It's quiet mostly (except for the couple arguing in the next room on my first night, but that's obviously not the hotel's fault), The grounds are beautiful and overall it's a great environment to relax in comfort. What food I had was very good. The staff are excellent, were always very willing to help and were really friendly.

Stayed in January 2025