⚠️Disappointing Front Desk Experience Overshadowed an Otherwise Beautiful Stay. We recently stayed one night at Turyaa Kalutara with our family, including four young children, and while the resort itself is lovely—with clean, spacious rooms, two great swimming pools, and a fantastic breakfast buffet—the front desk experience was deeply unsettling and left a lasting negative impression. Upon arrival, our check-in process took nearly an hour and involved around ten staff members, all hovering around the front desk. The atmosphere felt intrusive and uncomfortable, with excessive staring and a sense of being investigated rather than welcomed. Despite traveling internationally often with our children, we’ve never encountered such a rigid and invasive process. They insisted on collecting passports for each child, which felt unnecessary and out of step with global hospitality norms. We had booked three rooms for our family, and to our surprise, the front desk called each room exactly at 11:00 AM the next morning to remind us to check out—adding to the sense of being monitored rather than hosted. While the resort’s physical amenities are excellent, the front desk staff’s behavior was hostile and lacking in basic hospitality. If Turyaa Kalutara aspires to a world-class standard, serious attention must be given to front desk staff training—especially in how to treat guests with warmth, respect, and discretion. A beautiful property deserves a welcoming front desk team to match!

The resort itself is lovely—with clean, spacious rooms, two great swimming pools, nestled right by the beach, and a fantastic breakfast buffet!

Stayed in August 2025

The breakfast buffet not too varied.

Sea view and the spacious rooms with modern facilities.

Stayed in August 2025

Nothing

Nice place & Valuable money

Stayed in August 2025

Loved the Pool.

Stayed in July 2025

I loved the view on the beach I loved the swimming pool area I loved the greenery I loved the staff & the facilitates I loved the master control in the bedroom

Stayed in July 2025

None

The food was great. The staff was very helpful and friendly.

Stayed in July 2025

The biggest issue was the lack of proper communication at the front desk. Since I was not in Sri Lanka, I requested an online payment option in advance. I messaged the manager of the front desk several times but did not receive a clear or timely response, which felt quite unprofessional and even a bit rude. Eventually I did receive the payment link but only after hours of delay. Even after the payment was completed, my family was contacted again during check-out because the staff on duty was unaware that the bill had already been settled. This clearly shows a lack of coordination and communication among front desk staff. Additionally, the breakfast had limited options and didn’t feel worth the price for a star-rated hotel.

I booked this hotel for my family while I was overseas. They had enjoyed the beautiful sea view from all the rooms, and the location was perfect for a relaxing stay. The staff were very friendly. The food was tasty and the overall atmosphere was peaceful.

Stayed in July 2025

I informed them about them privately. They will definitely fix it for the next season! They really did a good job so I hope they will fix it! However it's better if they could extend their buffet it seems it's a little bit limited!

Location!! And Friendly staff!and indian foods and their black pork curry! They did everything to make us happy! They made our day!

Stayed in June 2025

Nice pool with interesting shape and variable depth. Nice rooms. Good food in buffet and a la carte. My wife and I were in this hotel in 2008 and four of us with children in 2025. Service at a very high level, attentive staff. Both times only good impressions. I recommend this hotel.

Stayed in June 2025

The view and location was well

Stayed in May 2025

The front office staff is not supportive, lacks proper orientation, and does not provide adequate guidance. Their approach is unfriendly, and they require further training in hospitality.

Nice location and a well-organized, spacious hotel.

Stayed in June 2025

We went to the hotel near the midnight for the checkin and we did the booking right before we went into the property.. even at that point they were helpful enough to give make a room ready and give within a shorter period. And they gave us a late checkout at the ask without making any negotiation at all. Really pleased with the experience we had at the hotel after a really bad experience at a near by hotel.

Stayed in June 2025

Hotel is tired, doesn't meet the expectation of 5 stars - rather 4 stars. Hotel has many years in service, but is a constant effort and maintenance, to maintain the quality quite reasonably.

Hotel is near the sea beach, all rooms are facing the sea, has a large area with exuberant vegetation and a garden very well maintained, two swimming pools, very friendly staff, 2 restaurants & 2 bars, good food - sea food specialties, more or less Indian taste, good and animated atmosphere - swimming pool aerobics, Yoga, live music, fun parties. Offers for many short trips (one day) available. The sea shore is steep and wild, big and rough waves most of the time - not recommended for swim. Near hotel available many sea food restaurant, with nice food and staff, but questionable hygiene. Prices outside hotel are much lower - a normal restaurant is 5 times cheaper, local food.

Stayed in April 2025

Beach view see in top floor room amazing!!! Foods are delicious.

Stayed in May 2025

Cobwebs on the dressing table Slippery tiles

Staff is very helpful

Stayed in May 2025

Our stay at Thuryaa Kalutara was absolutely wonderful, thanks to the exceptional service from the staff—Chamath at the Front Office ensured a smooth check-in, Tharindu handled our reservations perfectly, Isuru provided attentive and friendly dining service, and Nimesh & Anju kept our evenings lively with fantastic drinks and great hospitality. The hotel itself is beautiful—luxurious rooms, stunning views, and top-notch amenities. But what truly stood out was the exceptional staff, who made us feel like VIPs. Highly recommend Thuryaa Kalutara for anyone visiting the area. A heartfelt thank you to the team for an unforgettable stay!

Stayed in May 2025

THE STAFF IN DINING FACILITIES ARE SUPERB!!!!!

Stayed in April 2025

Nothing

Good food, friendly service, great location, 100% clean. Loved everything about it.

Stayed in May 2025

The stuffs were very slow in preparation of our room. We had to wait for 1 hour after check in time. Initially one of the room had AC problem but later they changed our room.

The location and ambience, Beach and Swimming pool.

Stayed in May 2025

Need improve language skills

Locations Food and Staff

Stayed in April 2025

Food is good 👍

Stayed in April 2025

Beach and the pool.

Stayed in April 2025

Nothing

Good service

Stayed in April 2025

Breakfast is superb

Stayed in April 2025