Reviews of Hotel Pinnalanda - NEW DEAL! Exclusive Offers on Pickups Available! 3 stars
Pinnawala, 71100 Pinnawala, Sri Lanka

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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation of the property right on the river. And fabulous view from our bedroom window! And the buffet breakfast was delicious lots of variety of food!
Reviewed: 9 August 2025 · Stayed in May 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewStaff was very supportive. Room was clean and all the required facilities were there.
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewLocation was spot on!! Next to the river and best view of elephants. Staff was very kind in guiding us through on many things. Good at the restaurant is delicious and tasty.
Rooms are not well maintained. In the night it is very difficult to move around with less lights and so many stone stairs. If by mistake you fall can cause fatal injuries.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThis place is breathtaking it’s amazing to have the gentle giants literally at your fingertips. The staff here were some of the best we encountered on this trip to Sri Lanka. The food was amazing, we had a great time.
Nothing. The property is older which is reflected in the price but all required facilities are still available.
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewLove the view of the rooms
the place the food was good
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewBeautiful place and very attentive people .Makes our holiday very memorable one .Thanks everyone Budusaranai
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewWe had an amazing time at Hotel Pinnalanda, the staff is amazing, very kind and welcoming, always here to help if we need. The experience with the elephants was also great, it felt as if they were in their natural habitat. I definitely recommend going there if you want an authentic experience of Sri Lanka. 😁
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewShalika made us so welcome from the moment we arrived she went above and beyond to keep us in the same room for nights. Staff very friendly. We always love our stay ❤️
The hotel is getting very tired now and need a considerable amount of work doing to get back up to standard.
thanks for your highly recommendation 😀 so we appreciate you. please come next time 🙏
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewExcellent location.
TV didn't work, but who watches tv on holiday anyway... 😂
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewView to enjoy elephant bathing
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewGreat .
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewLocation and the view and service, staff is nice
The tv did not work and controller was inop, wife too poor
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewUpon arrival was welcomed with free drinks and the staff even kindly took our bags to our room, the hotel was beautiful, well situated, good selection of food on menu. Western and local. Room was clean and comfy. With freebies. Shower was hot and fresh towels everywhere. Great aircon. Pool was warm and refreshing with a spectacular view.
the male elephants were chained ‘as they can be aggressive’ some of the elephants keeper clearly don’t like their job as they were so easily agitated by the elephants. Was the only thing we saw we didn’t like. Females ran free though
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewBreakfast was delicious and very varied Andrew saved our stay at the place Direct access to the elephants
One room was very smelly like a public toilet
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in March 2025
Verified reviewGreat location to see the elephants, clean and staff friendly and helpful
Air conditioning in our room not very effective
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewLocation amazing to see elephant bathing
Rooms are a little tired and basic
Reviewed: 30 March 2025 · Stayed in March 2025
Verified review