Location of the property right on the river. And fabulous view from our bedroom window! And the buffet breakfast was delicious lots of variety of food!

Stayed in August 2025

Staff was very supportive. Room was clean and all the required facilities were there.

Stayed in August 2025

Rooms are not well maintained. In the night it is very difficult to move around with less lights and so many stone stairs. If by mistake you fall can cause fatal injuries.

Location was spot on!! Next to the river and best view of elephants. Staff was very kind in guiding us through on many things. Good at the restaurant is delicious and tasty.

Stayed in July 2025

Nothing. The property is older which is reflected in the price but all required facilities are still available.

This place is breathtaking it’s amazing to have the gentle giants literally at your fingertips. The staff here were some of the best we encountered on this trip to Sri Lanka. The food was amazing, we had a great time.

Stayed in July 2025

the place the food was good

Love the view of the rooms

Stayed in May 2025

Beautiful place and very attentive people .Makes our holiday very memorable one .Thanks everyone Budusaranai

Stayed in June 2025

We had an amazing time at Hotel Pinnalanda, the staff is amazing, very kind and welcoming, always here to help if we need. The experience with the elephants was also great, it felt as if they were in their natural habitat. I definitely recommend going there if you want an authentic experience of Sri Lanka. 😁

Stayed in June 2025

The hotel is getting very tired now and need a considerable amount of work doing to get back up to standard.

Shalika made us so welcome from the moment we arrived she went above and beyond to keep us in the same room for nights. Staff very friendly. We always love our stay ❤️

Stayed in May 2025

TV didn't work, but who watches tv on holiday anyway... 😂

Excellent location.

Stayed in May 2025

View to enjoy elephant bathing

Stayed in April 2025

Great .

Stayed in May 2025

The tv did not work and controller was inop, wife too poor

Location and the view and service, staff is nice

Stayed in April 2025

the male elephants were chained ‘as they can be aggressive’ some of the elephants keeper clearly don’t like their job as they were so easily agitated by the elephants. Was the only thing we saw we didn’t like. Females ran free though

Upon arrival was welcomed with free drinks and the staff even kindly took our bags to our room, the hotel was beautiful, well situated, good selection of food on menu. Western and local. Room was clean and comfy. With freebies. Shower was hot and fresh towels everywhere. Great aircon. Pool was warm and refreshing with a spectacular view.

Stayed in April 2025

Air conditioning in our room not very effective

Great location to see the elephants, clean and staff friendly and helpful

Stayed in March 2025

Rooms are a little tired and basic

Location amazing to see elephant bathing

Stayed in March 2025

The rooms are quite basic but clean and everything work..

The best of locations. You can see elephants from your balcony!! What more can you ask for! Also excellent value for money

Stayed in March 2025

Some bugs in the room, yer in this climate hard to avoid.

The hotel is located directly at the river front. In the morning, 08.30, the first group of elephants is brought there. Later on, more elephants arrived, at the peak there were about 35 elephants bathing in the river. Against our observations, the elephants are treated in a sound manner,while it is more a kind of zoo situation. As a hotel guest, you have the first spot. The hotel is fine. Good selection for breakfast. Simple room, yer sound, as most people would only stay one night.

Stayed in March 2025

Room was dirty, air conditioning worked really loud. It was hard to sleep.

I like restaurant menu and staff.

Stayed in March 2025

everything is great. breakfast with elephants was magical )

Stayed in March 2025

The rooms were basic but for what we paid that is fine, the hotel is having some refurb at the minute but it didn’t bother us

Lovely hotel, Staff couldn’t do enough for you and breakfast was spot on. Right on the waters edge so you can see the elephants bathing from the restaurant or from the pool. Not much else around the hotel we ate out which wasn’t great…..the food at the hotel looked good wish we had ate there.

Stayed in March 2025

Perfect location for seeing the Elephants Room was comfortable and clean. Manager very helpful and went out of his way helping us find lost luggage from airline. Would definitely stay here again.

Stayed in March 2025

Nothing!

Every one who worked there was friendly and helpful. Andrew the tour manager at sister hotel Elephant park was exceptional. So helpful.

Stayed in February 2025

Constantly being asked for the upsell - touch an elephant, feed an elephant, climb on an elephant, asking for money for it. The fact that the elephants from the Orphanage over the road have been so commodified. We came here 6 years ago and just seeing them was good. Didn't like that the place is actually both hotels divided by the elephant river road and the new and old are strangely connected with many different levels and steps. River view room but verandah it looks through is taken over by other tourists, elephant handlers and staff 2 times a day for 4 hours total

Elephants. Room size (Room 302) and bathroom good with particularly good hot and cold shower. Only 1 of 3 rooms in this side of the hotel which is mostly a large Function Room and cafe. Room 301 was the same, but Room 304 looked much smaller. We all looked onto the shared verandah (303 is a storage cupboard), which they set up a desk to take payments from anyone who wished to use it to see the elephants in the river! Pool area, bar and restaurant was very nice with good ambience and excellent food.

Stayed in February 2025

Everything was perfect. Only pillows were very uncomfortable.. Especially one was really enormous and hard.

Kind staff. Clean rooms. Comfortable beds. Nice pool. Tasty food. Excellent location with perfect views and access to the elephants.

Stayed in February 2025