Reviews of Pinnacle Villa
No 431 Galwala Cross Road, Pothanegama, 50000 Anuradhapura, Sri Lanka
#100 of 107 hotels in Anuradhapura
Guests' ChoiceReview Score
Based on 35 hotel reviews
5.3Score breakdown
-
Cleanliness
5.8
-
Comfort
6.4
-
Location
6.2
-
Facilities
5.4
-
Staff
6.6
-
Value for money
5.9
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
-
Reviewed: April 9, 2025
Suresh
Sri Lanka1 review6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
It is not worthy for the money
Stayed in April 2025
-
Reviewed: March 25, 2025
Pasindu
Sri Lanka1 review5.0“Stay was good”- • Leisure trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom fittings & door lock need an upgrade
Staff was friendly & helpfull
Stayed in March 2025
-
Reviewed: January 20, 2023
Sashika
Sri Lanka4 Reviews5.0Fair- • Business trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 1 night
Some of the taps were leaking and the door handles were broken in a couple of rooms. The cleanliness was not up to the expected level. The directions given on google maps were not precise.
The staff was very friendly and the rooms were good.
Stayed in January 2023
-
Reviewed: September 1, 2025
Aruna
Sri Lanka1 review1.0“It's not pleasant stay.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom is not clean and hot water not is working. The facilities mention in the list don't have in this room.
The bed is comfortable
Stayed in August 2025
-
Reviewed: April 24, 2025
Daniel
Australia8 Reviews10“Customer service was the best.”- • Leisure trip
- • Family with young children
- • Budget Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything was excellent.
Staff is very helpful and polite.
Stayed in April 2025
-
Reviewed: April 20, 2025
Priyantha
Australia7 Reviews1.0Very Poor- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The facilities provided were very bad. The air conditioning wasn't working and didn't even provide the fans as a backup facility. The inside of the room was very hot because the air conditioning did not work. Not recommended as standard villas need further upgrades with agreed facilities. So just check the next time before listing on booking.com
Location
Stayed in April 2025
-
Reviewed: February 16, 2025
Nishal
Sri Lanka1 review1.0“Disaster”- • Leisure trip
- • Couple
- • Deluxe Family Room
- • Stayed 1 night
- • Submitted from a mobile device
Water was not there
Stayed in February 2025
-
Reviewed: January 12, 2025
Joanna
Sri Lanka4 Reviews3.0Poor- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Washrooms were not clean. Walls were dirty. Room was not ready at the time of arrival even though we arrived at the hotel almost 3 hours after the normal check in time. Staff were very ill mannered. Requested for a morning cup of tea but did not receive it. One hour later found the care taker all covered and sleeping in his bedroom right near the reception of the hotel with the door wide open No cover sheet provided and when requested for one, caretaker gave the excuse that the owner has instructed not to keep cover sheets for AC rooms. I do no see a logic in this. The care taker spoke in a vert rude arrogance manner with absolutely no respect to the customer. Horrible customer service.
The location and the room interior was perfect
Stayed in January 2025
-
Reviewed: August 28, 2024
Saa
Sri Lanka12 Reviews1 helpful vote3.0“Not Recommended at all. Don’t go….”- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The initial cost as per the Booking.com was 4850 (maximum), but after the my stay, they said the room is 6000/=. They said, they have given me that room. But, I booked low budget room. Very Poorest
Nothing, nothing at all
Stayed in August 2024
-
Reviewed: August 24, 2024
Pathum
Sri Lanka2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 1 night
- • Submitted from a mobile device
It was great.
Stayed in August 2024
-
Reviewed: August 20, 2024
Neha
Sri Lanka1 review1.0“Very poor value for money and very poor cleanliness & maintenance.”- • Leisure trip
- • Family with young children
- • Budget Double Room
- • Stayed 1 night
The door locks of the rooms were broken and we were unable to lock the door from outside and hence, there was a high security risk at the property as we had to go out of the room without the door been locked. There is a high risk of theft due to this reason. Also, the rooms were not properly cleaned, and there was algae on the walls of the room. In one room, on the ceiling there was a big hole , from where a person can even crawl in and even sneak peek. That open space on the ceiling was very dangerous , and also results to very poor privacy. The room cleanliness was very poor, and there is a huge gap in meeting the hygiene requirements and also the very poor maintenance at this villa. The expectations set through the photos and the descriptions on the Booking.com website was not met at all. Very poor value for money as well.
The door locks of the rooms were broken and we were unable to lock the door from outside and hence, there was a high security risk at the property as we had to go out of the room without the door been locked. There is a high risk of theft due to this reason. Also, the rooms were not properly cleaned, and there was algae on the walls of the room. In one room, on the ceiling there was a big hole , from where a person can even crawl in and even sneak peek. That open space on the ceiling was very dangerous , and also results to very poor privacy. The room cleanliness was very poor, and there is a huge gap in meeting the hygiene requirements and also the very poor maintenance at this villa. The expectations set through the photos and the descriptions on the Booking.com website was not met at all. Very poor value for money as well.
Stayed in August 2024
-
Reviewed: August 20, 2024
Prabath
Sri Lanka6 Reviews3.0Poor- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
AC not good, bathrooms not good.
Stayed in August 2024
-
Reviewed: March 7, 2024
Rushini
Sri Lanka4 Reviews1 helpful vote1.0“Not recommended.it’s not what you can see in pictures.It’s misleading people.”- • Leisure trip
- • Family with young children
- • Deluxe Family Room
- • Stayed 1 night
- • Submitted from a mobile device
It’s a rubbish,not clean and no maintenance at all.
Nothing
Stayed in March 2024
-
Reviewed: January 25, 2024
Varutri
Sri Lanka2 Reviews7.0“It was a pleasant stay.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
Parking was a little difficult, and there was an issue with not having hot water in one room.
Staff was friendly and it is located at a very convenient area. Also as they prepare milk rice to be offered to Jaya Sri Maha Bodhiya
Stayed in January 2024
-
Reviewed: January 7, 2024
Madushani
Sri Lanka1 review10Exceptional- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Very good room and place..staff very kindly.
Stayed in January 2024
-
Reviewed: July 24, 2023
Sajith
Sri Lanka3 Reviews10Exceptional- • Business trip
- • Solo traveler
- • Budget Double Room
- • Stayed 1 night
Friendly staff and good service.
Stayed in July 2023
-
Reviewed: July 19, 2023
Sarathchandra
Sri Lanka7 Reviews3 helpful votes7.0“Good”- • Business trip
- • Solo traveler
- • Budget Double Room
- • Stayed 1 night
My room lock was broken and cannot lock the door from the outside. No lights in the bathroom.
Friendly Staff.
Stayed in July 2023
-
Reviewed: July 28, 2024
Sanuja
Sri Lanka3 Reviews6.0Pleasant- • Leisure trip
- • Group
- • Budget Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in July 2024
-
Reviewed: July 16, 2024
Sudesh
Sri Lanka6 Reviews6.0Pleasant- • Leisure trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 1 night
There are no comments available for this review
Stayed in July 2024
-
Reviewed: July 2, 2024
Ashaf
Sri Lanka28 Reviews2 helpful votes4.0Disappointing- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in June 2024
-
Reviewed: April 22, 2024
Dhanushka
Sri Lanka1 review5.0Fair- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2024
-
Reviewed: December 22, 2023
Harsha
Sri Lanka2 Reviews5.0Fair- • Business trip
- • Solo traveler
- • Budget Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2023
-
Reviewed: May 6, 2025
Lasika
Sri Lanka1 review7.0Good- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in May 2025
-
Reviewed: April 17, 2025
Shaarukësh
Sri Lanka1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
Showing 1 - 25
