Reviews of Hotel Nilketha Yala Tissamaharama 3 stars

I had a fantastic stay at this hotel! The manager was incredibly friendly and welcoming, which made check-in a breeze. The beds were super comfy — I slept like a baby every night. The pool was absolutely awesome, clean and perfect for relaxing. And you really can’t beat the location — it’s right in the heart of everything. Highly recommend and would definitely stay again!

Every thingnis perfect

Friendly staff

Very bad experience – Rude staff and poor service We booked a room at Nilketha Tissamaharama through Booking.com for the night of April 14. To be sure, I even called the hotel on April 13 to confirm, and they said that bookings made through Booking.com are confirmed and there is no problem. However, when we traveled all the way from Colombo and arrived at the hotel, the receptionist rudely told us that we had to pay in advance, even though it was not mentioned anywhere on Booking.com or during the phone call. Then they claimed they couldn’t find our booking on their system. When we explained what was said to us on the phone, the receptionist started shouting at us instead of helping. They even called another boy who checked the phone and found our booking, but the receptionist still said there was no booking under our name. The boy confirmed it was there, but they blamed him for not writing it in the book. Even after we proved that we had a valid booking, the receptionist refused to give us the room. He was extremely disrespectful and even tried to hit one of us. This is completely unacceptable behavior. We were treated very badly and had to find another place to stay at the last minute. I do not recommend this hotel to anyone. They do not respect their customers and clearly have no proper management.

It is good room and excellent swimming pool

Room and swimming pool

Spacious accommodation, short walk to the Main Street, fine for us for one night for going to Yala Safari. Our room was older than the photos and shower was ok. Good aircon and staff were very helpful.

Not much around for tourists in the town, only a base for Yala

The location was good for the National parks and the garden setting pleasant. We were disappointed that there was a problem with the pool so the water was too murky to swim in. The hotel is ok, but a bit down at heel. We didn’t have any hot water in the shower either.

My favourite thing about this hotel was the swimming pool 😁

Nothing as they double booked us. We had to find another hotel and we had a 2 year old! No help and not much of an apology either.

Nothing as they double booked us. We had to find another hotel and we had a 2 year old! No help and not much of an apology either.

The pool was perfect, the surroundings are like being in a jungle, and the property was well located, friendly and helpful staff

Our room was ok but very dark and the sheets were a little small for the bed

Very very close to the town where there are plenty of shops and restaurants. The owner even gave us a lift to a restaurant he recommended one of the nights. We were getting a late taxi and let us stay poolside for the day whilst waiting for this. He offers a private Safari service too which unfortunately we didn’t use but had we known he did this service we would have.

Beautiful hotel, nice pool and friendly staff. They helped to arrange the safari.

Excellent hotel to access the incredible Yala National Park.

Wonderful stay!! Spacious, super clean room (high ceilings and big room)....the grounds are gorgeous, ample common areas, and the staff were very kind. The restaurant was a great value and super convenient!! Definitely a wonderful place to stay!! Only a small knock bc the laundry was quite expensive (even by USA standards) and not cleaned (or dried) to my expectations for the price

Clean, organised and good facilities. Beautiful pool area

The setting, gardens and pool were very beautiful (although the tiles around the pool were dangerously slippery). The staff were very friendly and helpful. The location was excellent.

There were major issues with the water to our room, in that more often than not we had NO water or just a trickle from the basin tap. We had sporadic hot water when the water did flow. This made our Yala safari trip difficult as we had a long day with a very early start and late finish. The staff did try to fix the issue, but the results were only temporary, and the problem persisted throughout our two-night stay. Also, the restaurant times were inconsistent, not being open when expected and many items offered on the menu were unavailable.

Nice big hotel with a good restaurant and safari trips, good base for Yala

Accommodation was okay, toilet very bad, water pressure weak. Pool is great, clean and good temperature water. The host at the reception is very pleasant, however the elderly man for whom they said is the owner kept coming to us with tasteless jokes and does not know personal space. They organized a safari to Yala National Park for us. It cost us $70 per person. The park is beautiful, but we were not satisfied with the driver.

Pool was good and young staff were helpful and outgoing (played cricket with the kids)

The owner was overbearing and overcharged us with our safari tour

AC Pool Receptionist

Mess – dirty bathroom and dirty bed linen Electricity and water were often not working No hot water Weak Wi-Fi connection Staff around the pool were harassing us Very noisy Poor room amenities – no bathroom supplies, no hairdryer, no fridge in the room.