We booked this hotel rather spontaneously due to some change of plans and because the area sounded amazing. I know it’s not on everyone’s route, and it’s quite a drive up there, but: The view from the pool area and from our room was absolutely gorgeous, not just at sundown but throughout the day. The owner organized a private tour for us, taking us to all the stunning viewpoints, with a personal driver - perfect for anyone who appreciates nature, lush green scenery and stunning lookouts. Would not want to have missed this on our trip through Sri Lanka! The staff was super attentive. And: On the day of our departure, we were treated to a spectacular breakfast spread. They prepared a feast of Sri Lankan specialties, enough to feed a whole family, and there were just two of us! Everything was delicious and beautifully presented. They have really great tea, too and, fun fact, they serve the strong version of Lion Beer, which is a must-try! We also enjoyed a nice room upgrade during our stay. Beds were very comfy. For our next stop, they arranged a driver for a long journey. He was not technically part of the hotel staff, but wanted to mention that he was the sweetest person.

Stayed in August 2025

The property is a very attractive place that was established.

Stayed in March 2025

Very high standard hotel Excellent pool Hotel is located in a tea plantation with a lovely and relaxing view The rooms are very very clean. The food is delicious and very fresh. Everything is organized There is a lot to explore in the area. The staff and hotel manager are intelligent and nice people, happy to help with anything you need and all with a big smile. We had a birthday for our child The hotel helped us make him happy and feel good The hotel owner made an amazing cake that made our hearts happy. Highly recommend to anyone who wants high standard rooms in the middle of nature To come to the hotel We had a great time, thank you very much.

Stayed in March 2025

We didn't have tea or coffee and the electric kettle in the room. We would would prefer if we had a chair in the room too.

We liked the food and the environment.

Stayed in December 2024

The staff weren't able to handle the huge crowd, cause of all the people staying cause of Christmas, therefore the staff weren't able unable to give customers the best experience out there, but still worth the price.

The variety of food from local to western was really nice to see as a local most of these places do not cater to our taste, very worth price, the location might be a little awkward to reach, but is worth it.

Stayed in December 2024

There was nothing that I could think of that needed improving.

The hotel is located in a scenic spot in the middle of a small tea estate. The surrounding views are spectacular. The staff were so helpful and the food was absolutely amazing! They set up the ping pong table for us and drove us to the beautiful Sembuwaththa lake. Well worth a visit if you love nature, hiking through tea estates and Sri Lankan food.

Stayed in November 2024

Unfortunately there was no wifi due to the location, but the owner is hoping to get this happening soon. Sometimes there were difficulties with communicating with staff due to the language barrier, but we appreciated that all staff were trying hard to be helpful.

This hotel is located in a tea plantation. We stayed in a very well-appointed room with a balcony. The views were breathtaking. The bathroom was enormous and very clean. We enjoyed a dip in the infinity pool, which also took in spectacular views. We took the half board package and really enjoyed the meals. As we were there a couple of nights we tried the Chinese and the western menus. Both were great. The chef checked after each meal to ensure we were satisfied.

Stayed in August 2024

Everything was superb. Staff was very friendly. Beautiful location and food was delicious. Owner was very pleasant. The room was clean and comfortable. worth for the pain money. need to go again.

Stayed in February 2024

Like the surrounding area. The weather was great.

Stayed in February 2024

Nothing

Great room and balcony with superb views., friendly staff and manager was exceptional, wonderful pool, best Sri Lankan fish breakfast in 4 weeks of visiting island. Terrific drive to get there.

Stayed in March 2024

Our stay at Nelinsa Resort and Spa was a delightful experience. The Very humble owner and staff were incredibly welcoming, the meals were delicious, and the atmosphere was serene and captivating. Every aspect of our stay felt like excellent value for money.

Stayed in March 2024

Everything was perfect.

Stayed in January 2024

Sunset was amazing and the staff was very supportive.

Stayed in January 2024

We hired vehicle and driver on two occasions, the first tour was fine, but on the second occasion the car broke down as it overheated and we ended up having to find another van to take us to our destination. It also rained for the majority of our trip which was a shame as it meant we were not able to enjoy the area as much as hoped.

Bedrooms and bathrooms were spacious and beds very comfortable. We enjoyed having the balconies and the swimming pool was great. The waiting staff were also very kind and a special effort was made with fireworks and a buffet at New Year.

Stayed in January 2024

Nothing of much…Hot water available only in hand shower.. but it had a continuous supply..

Excellent location..near by places to visit…nearly 1hr drive to Riverstan and 2.5 hrs drive to beautiful Sera Ella… Clean and spacious room…clean pool…Very friendly staff… Good variety of food…1st day food was excellent…2nd day bit lesser-may be the difference due to chef…. comfortable stay…good value for money spent…

Stayed in January 2024

No bad experiences.

Nelinsa hotel was excellent.Mr.Kumara Owner and Janaka and staff gave us best service.We experienced great hospitality.View from room was greeny mountains.Food was super delicious.

Stayed in January 2024

It would be best to discuss your booking charges before arrival and double-confirmed it. Had a little discussion about the booking.com price vs the actual charge price. Remember to ask for all-inclusive prices with VAT and service charges.

The hotel's buffet was a delightful array of simple dishes and incredibly flavorful. Their clever use of various spices highlighted the aroma and taste.

Stayed in December 2023

No Wifi

Location, Food and Friendly Staff.

Stayed in December 2023

We stayed three days but the rooms were not cleaned while we were staying there. Informed them to clean on the first day as we were going out for sight seeing but didn't happen. No sign board to indicate that we need a room clean up too. The phones are not connected so you have to go to the reception to talk to them for any supplies or for ordering anything. Bathroom supplies or room water bottles were not refilled. a big miss was a kettle in the room. They serve with beverages but phone is not working so that you need to walk to the reception. I would have liked to use the pool as shown on advertised photos thought it was a pretty good one. But it is not more than 4 feet deep and people are served with hard liquor just at the pool so this is basically a party pool and not to swim. We were at room 101 and 102 and the sunset view is the best thing you enjoy from those rooms. However, 2/3 of the view is ruined by the roof of reception hall just down below our rooms. Bad design. Also the heat and reflection of the sun hurts if you are there in the day time.

The helpful attitude of the staff and good food (especially Kottu) is the biggest asset they have. There is a lady and a gent called Lakshman. You must talk to them if you need anything or having any concern. They are experienced and will deliver what you need. Others are new and somehow the communication is dropped. But highlight is that they are so determined to serve and improve. The hotel was fully booked as we were there on X- Mas day. Many of staff had been recruited just couple of days before and there were human mistakes and coordination issues. However, overall they did a superb job including X- Mas night live music and fireworks and serving superb food options for the price charged. The place is closer to few attractions around including one tree hill which can be seen from the hotel.

Stayed in December 2023

The staff were exceptional, the food was great, there wasn't anything to complain about.

Stayed in December 2023

Amazing views, friendly owner, chef and staff. Delicious 😋 food with lots of choices. They provided transportation to kandy and back and forth to airport 🛫. We enjoyed 😉. Sam, India 🇮🇳

Stayed in October 2023

Nothing.

I had an amazing experience at Nelinsa Hotel! From the warm welcome at check-in to the beautifully appointed rooms, every detail was superb. The hotel's central location made it convenient for exploring the city, and the staff went above and beyond to make my stay memorable. The on-site amenities, including the restaurant and spa, were top-notch. I highly recommend Nelinsa Hotel for a luxurious and enjoyable stay. I can't wait to return on my next visit to the area!

Stayed in October 2023

Property Direction Confused

This ideal for family stay. Owner and team very helpful and delighted foods

Stayed in October 2023

Clean hotel. Calm and quite wonderful location. Well maintain spacious rooms. Helpful staff. Breakfast with lots of choices. They arranged trip to sembuwatta for a reasonable price. Great stay. Value for money.

Stayed in September 2023