Kalutara in general out of season (July) is relatively uneventful. The hotel room service menu could have more options.

The hotel was fantastic. The triple room we had was very spacious. The pool was lovely.

Stayed in July 2025

The beach next to the hotel wasn't that clean. Probably due to the rough sea during our stay. So the beach isn't the main attraction of the hotel. But the pool, gym and other sporting facilities compliment the not so ideal beach.

We had a wonderful 2-night stay at Mermaid hotel. The hotel was maintained excellently by the staff and all of them were really helpful. The rooms were clean. It had a large bathroom. The food was great. The chef and the restaurant staff were kind enough to ask for our preferences and prepare and serve delicious meals. The gym had all the equipment for a proper workout and the gym attendants were so helpful. Specially Mr. Shiwantha who was kind enough to play cricket with our kids, made their day. The pool is also well maintained and the length and the depth of the pool is ideal. We also had a birthday during our stay, and the restaurant staff were kindly prepared a complimentary birthday cake. I'll consider staying at this hotel again when I visit Sri Lanka due to the friendliness of the staff and the excellent service.

Stayed in June 2025

Super friendly staff and food was exceptional

Stayed in February 2025

The shampoo and shower gel. They provide them in small stone ‘bottles’. However the liquids are so thick they won’t come out. There isn’t a great deal to do/ see in Kalutara but perfect for a few days relaxing on /by the beach.

The hotel has a lovely well maintained big garden area looking over beach/sea. Great for guests who don’t want to be right next to the pool.

Stayed in January 2025

1. The property was marketed as wheelchair accessible; and yes the rooms on the ground floor were sorta wheelchair accessible but there were no wheelchair ramps from the corridors to the bar to the lobby to the pool. Fortunately the steps weren't high. 2. HOWEVER the only restaurant on the property is on the second floor and there is no lift and they did not allow us to bring food downstairs to the pool/bar area. Appreciate the staff who had to manually carry my father in law in his wheelchair up and down the stairs multiple times a day but it still always felt a bit precarious. 3. Communications with the hotel regarding return transport hire; they use an external vehicle hire company and despite me reminding them multiple times through the booking.com messaging app and again at check in; they only called this external company once we checked out (which by then was too late and no vehicles that suited our needs were available) and the company sent a van with no air conditioning. We also were left waiting for more than an hour for the van to arrive. 4. Not sure if the hotel could have done anything about the touts hanging around the beach side being intrusive and constantly trying to sell something.

1. Property layout was good; pool area was well manned and the ground floor rooms had easy beach/pool access. My in laws liked the room layout; big and spacious and the ground floor rooms had a really big verandah where they could sit outside and watch the local wildlife. 2. Staff service was spotty; the best service was at the restaurant and the pool bar. 3. We were on half board; decent buffet spread for breakfast and normal dinner and the Christmas eve buffet was quite good. I quite enjoyed the lobster bisque. On the flipside oysters were a bit sad, and the guy manning the station needs more experience shucking oysters. 4. The carolers that came in on the eve were also to be commended; excellent performance by the local kids. 5. Special shoutout to the pool boy who remembered my deck chair location preference from the previous day.

Stayed in December 2024

Bit too pricy for what you get in terms of facilities and food.

Friendly staff and nice little beach front property with decent facilities. Room was tidy and reasonable size for a family. Food was good

Stayed in December 2024

Air conditioning not working in gym

Excellent food

Stayed in November 2024

The location is really good.

Stayed in November 2024

The room safe needs to a bit larger to accommodate electronics and laptops.

The meals were fine and the staff were accommodation about the specified times for the offering of each meal. Since most guest may prefer later times to visit the restaurants for meals, why not revise the meal times accordingly.

Stayed in September 2024

Breakfast

Stayed in April 2024

The staff constantly nagged us to write reviews on trip advisor. It got tiring after a while. In one day almost 5 different staff were nagging us for this and then the manager upon check out. I suggest only ask guests once upon check out.

We love this resort and keep coming back. Perfect getaway for complete rest and relaxation. Great rooms, food and the premises is lovely.

Stayed in March 2024

The location is great .

Stayed in January 2024

If there were more different ch

Stayed in December 2023

Nothing

The hotel and staff were very welcoming and helpful. All staff in various areas of the hotel were excellent. Nothing was too much trouble and service given with great dedication. Also very child friendly and attentive

Stayed in December 2023

Amazing staff who went above and beyond for our children with serious gluten allergy to ensure they could eat safely. Excellent break up point when travelling further South after a long flight. Beach too rough to swim but kids loved watching the waves and the fresh coconuts for sale. Rooms nice and clean

Stayed in December 2023

There was a cockroach in the room one of the days. Understandable in a tropical climate.

The hotel is extremely clean, the room was huge with views to the sea and the sunset (unreal) and with a bathtub by the window to relax and look at palm trees and the stars. There was also a small balcony with a chair and a comfortable outside couch just perfect to relax if it's raining or too hot. The staff was very nice and helpful, and the food was decent, with the menu changing a little every day. The location is prime, very close to kalutara and located just on the beach, 10 meters from the sea. Sports centre was big with option to do lot of different activities.

Stayed in December 2023

Nice breakfast and good options Place also good nice location

Stayed in December 2023

Everything was so expensive (even food or drink) and also had at least 30% tax and service on each price And I didn’t like this

It was so amazing choice to relax

Stayed in November 2023

Beach not great Weak wifi in the higher story rooms Expensive for taxi to airport

Good selection of sports Lovely pool Good choice on buffet

Stayed in November 2023

Very friendly and helpful staff.

Stayed in October 2023

That I wasn't allowed to swim in the sea because apparently the sea was too rough :-(

great breakfast buffet with lots of variety. pool side la carte menu was pleasant and nice cold beers

Stayed in August 2023

AC was not cold First night no warm water in the bathroom

Room decorations Bathroom Room views Swimming pool

Stayed in July 2023

Fabulous property with good facilities and fantastic staff who were all very helpful

Stayed in July 2023

There are some lapses in maintenance here and there, but nothing major.

This was our third stay, after 5 years. Happy to say that the quality of the service and food is still excellent. The staff are the friendliest around and the quality of service that they provide goes above and beyond. The rooms are very comfortable and the food is also great. We love it because it's a relaxing place to stay with a calm and quiet environment. Kids will also enjoy it. While at it, check out a treatment from the spa too. Well worth it.

Stayed in July 2023