None

Food , welcoming and everything

Stayed in May 2025

Not very much to say but on one day there was an event and the music was too loud to my liking as it could be heard to the room

We booked in to the large room 109. Loved the Hospitality and Friendly nature by all the staff especially from the owner (Nishathan) who lead from front then the manager Yaso. A special word to Kirube and Sabitha who went out of their way to make our stay joyful Food was excellent and portions are large Will definitely return

Stayed in April 2025

Compatible and clean Rooms, friendly staff’s, delicious food, Must try fresh juice , authentic Sri Lankan lunch buffet

Stayed in February 2025

Great room that had everything you would need. We stayed whilst walking the Pekoe trail and it offered something very different and very welcome. The staff were great and we thoroughly enjoyed a cold beer and a game of pool in the bar. The menu for dinner was extensive and the food and service excellent. They also offered us an excellent overnight laundry service. I think this is a great place for a night and different (in a good way) to the typical accommodation you will find on the Pekoe trail

Stayed in February 2025

Friday and Saturday very noisy because of the bar and live music till midnight.

Nice room, very friendly and helpful staff. Deliicious food. Place was very clean too. Room came with a balcony

Stayed in January 2025

backyard is viewed badly thru the balcony

food and family room

Stayed in December 2024

The rooms were disappointing in size and general cleanliness, even though the bed was clean and bathroom okay. They just generally need an update in our opinion. We are not ones to complain and accept that we paid a low price, but we can only compare with other places we have stayed at with a similar rate. If the owners are looking to attract more Western clients, they really need to up their game on this as some would find it unacceptable. There are also a fair few trip hazards around which could cause potential fall injuries which really needs addressing.

The staff were exceptionally hospitable and friendly, plus the Indian restaurant food was top rate. There was a well stocked bar for a cool beer, but spirits were unavailable. However, the manager Jey was happy to escort us to purchase a bottle of Bacardi for our personal consumption alongside a soft mixer. The beds were clean and comfortable and the hot water was plentiful providing a good shower experience.

Stayed in January 2025

location is not very central, but beautiful views from the windows

the hosts are very hospitable, treated me like I was a king, haha. the food in the restaurant was out of this world! the room also was really great for the price you pay.

Stayed in November 2024

Nothing

Friendly staff.. Everything was great...& they have superb Restaurant..👍👍

Stayed in October 2024

Not enough towels, tea coffee making facilities, but those are negligible since this was a real value for money.

The customer service of the staff; specially the manager Mano and Kiruba was in front line when serving customers with their needs. Also shouldn't forget their food it was tasty and halal foods as well.

Stayed in September 2024

Amazing Indian dinner, soooooo tasty and fun. Authentic experience in this hotel with super helpful and smiling service.

Stayed in August 2024

Mosquitos - This is something we never expected. Unfortunately, it was a rather uncomfortable night as there were many dozens of mosquitos. Hotel should seriously consider providing mosquito nets. This is the only reason I've given the rating as 9. Otherwise, it'd certainly have been a 10.

Communication was good and hotel even offered free transport from Hatton Station but we came from Kotagala, hence not taken the offer. Staff, especially Kiruban (apologies if misspelled), was very helpful and service was excellent. Location and facilities were good. There was a nice balcony with a view of tea estates.

Stayed in April 2024

My taste buds are still complaining about not getting food as per my dietary requirements even after paying the double amount.

Location and pleasant weather. Management was kind enough to shift me in a small double room without charging more.

Stayed in March 2024

Pillow cases were dirty. They changed once I informed

Hospitality is good

Stayed in September 2023

My room and my friends room was next to the service block. I don't know but there was an annoying noise coming from there. May be the water pump. It was coming time to time and could not sleep at all because of that. I went for a business purpose and stayed only for one night Even though the room I booked was perfect with all the comforts I could not sleep a minute because of the annoying noise. One day i may book another room but not a room that can hear the annoying voice.

the portion of the food was very good. but even though I am a Sri Lankan it was very spicy for me. My friend who was with me was a foreigner and it was hard for her to eat because of the spiciness. Apart from that everything else was perfect.

Stayed in August 2023

Location.

Excellent. Wow. Nice location. Valuable of money. Good food.

Stayed in July 2023

They mentioned in site we’ll have tea coffee makers,but we didn’t get that facility.

It was clean and cute

Stayed in June 2023

The staff wasn't really clear on what room I had booked via Booking.com and had a bit of a confusion about pricing. However it was all sorted out in the end.

The room was perfect for us and it was super clean

Stayed in May 2023

It's an amazing experience

Environment , location

Stayed in May 2023

Hill Cool is ideally located on the edge of a tea plantation and on the main road from Hatton to Nuwara Eliya.. The room had a good balcony facing the tea plantation. Room was not big but comfortable and adequate. Lighting was good. TV was working. Bathroom clean and spacious. Bed was comfortable. Restaurant is spacious and good. Open from 6.30 a.m. to 11 p.m. Good portions of food were served and they were tasty too. Reasonably priced. Service is excellent. Every staff had a smile on their face and were eager to help you.

Stayed in April 2023

Food was good portions and taste. Location is excellant

Stayed in April 2023

Its amazing place ..

Stayed in January 2023

Was happy overall. Nothing i disliked.

Very friendly staff, delicious meals, location on tours, very clean, great value for money. A good location to stop over, after hours of sightseeing and driving, in the middle of spectacular scenery.

Stayed in October 2022

Everything! I had a good impression of the place despite it being a small place as I had stayed here about 3 years ago. It was a quaint little spot then. But this time it was horrible. It was like having booked a bed in a local wine store bar! There was horrendously loud live music (not even pleasant!) that went on till 12 30am on a sunday (into the Vesak poya day!) even in the absence of an actual crowd! At check in (late check in may be around 7ish?) walked into noise with everyone just drinking in every corner it was a mistake to have stayed the first night too. Just thought the music will die down atleast by 10pm. Worst stay ever. Didnt get a wink of sleep. The manager was rather rude and unprofessional too (reeking of alcohol) when I went and spoke to cancel the 2nd night right away because I realised it was shit. They should have informed if there was going to be a party (staff party?) But they werent even apologetic about all the noise till 12 30am! It is an impression ruined forever Also the rooms were moldy! I knew they were gonna be small cz it was a small spot even as I remembered. But I wonder how there is this much (see pics- I took at check in) mold in rooms and the place still has only good reviews. Didnt stay the 2nd night and left after paying the commission for cancellation.

Food was pretty good! The kitchen staff were pleasant. Chef was really nice and decent and left a good impression.

Stayed in May 2025