28/1. Love lane, Uppuvalli,, 31000 Trincomalee, Sri Lanka
#34 of 84 hotels in Trincomalee
Guests' ChoiceBased on 183 hotel reviews
7.3Cleanliness
7.2
Comfort
7.2
Location
7.5
Facilities
7.4
Staff
8.5
Value for money
7.5
Free WiFi
6.9
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End of dialog contentReviewed: 27 May 2025
Pablo
United KingdomThe location is probably a bit far from the beach, but it was easy to get there. Also, the room was a bit dusty and needed cleaning..
The staff were very friendly and helpful. Breakfast was also very good. There was a wide selection of food. The room was nice and spacious, too.
Stayed in May 2025
Reviewed: 17 May 2025
Evelina
LithuaniaRoom small and dark , breakfast was not really good and the same everyday
We booked the hotel because of the pool and free bikes , the pool was nice but nearly all bikes had flat tires, thankfully there were 2 that were ok. Very green property. Staff was friendly
Stayed in May 2025
Reviewed: 17 May 2025
Lakmal
AustraliaA private party was held at the hotel premises and was noisy till late at night.
Hotel garden is beautiful and matches the name of the hotel. Rooms and toilets were clean. Breakfast was ok.
Stayed in May 2025
Reviewed: 4 April 2025
Prabhakar
Sri LankaThe breakfast was good and the location was a short hop from the city centre.
Stayed in April 2025
Reviewed: 30 December 2024
Nilupul
Sri LankaI reserved a room for two days, but upon arrival, the hotel did not provide the room I had selected. After I spoke with the manager, he arranged for me to be accommodated in a different room. I believe they should update the room listings with accurate photos and details. The total bill on Booking.com showed $58, but the hotel's bill was $64, and I'm unsure why there was a discrepancy. The room lacked a TV and sufficient tea-making supplies, and there were no bathroom amenities. Additionally, no room cleaning service was provided. On a positive note, the food was delicious, the staff was friendly, and the manager was very kind and helpful. The hospitality was great.
I reserved a room for two days, but upon arrival, the hotel did not provide the room I had selected. After I spoke with the manager, he arranged for me to be accommodated in a different room. I believe they should update the room listings with accurate photos and details. The total bill on Booking.com showed $58, but the hotel's bill was $64, and I'm unsure why there was a discrepancy. The room lacked a TV and sufficient tea-making supplies, and there were no bathroom amenities. Additionally, no room cleaning service was provided. On a positive note, the food was delicious, the staff was friendly, and the manager was very kind and helpful. The hospitality was great.
Stayed in December 2024
Reviewed: 6 October 2024
Tharmakularajah
CanadaParking was harder
Clean rooms and good breakfast
Stayed in October 2024
Reviewed: 27 September 2024
Natália
SlovakiaFar away from everything, room service doesnt exist, no cleaning. Gym is ridiculous, nothing works there, is very small and extremely dirty.
Nice area, nice pool, good breakfast.
Stayed in September 2024
Reviewed: 19 September 2024
Shehan
Sri LankaRoom was OK. But AC is not enough to cool down the villa. No amenities, Bed sheets was not cleaned, may be they are not changed. Pool is uncleaned. Water is bad smell. Waiters are not attentive.
Stayed in September 2024
Reviewed: 7 August 2024
Msdemeena
United KingdomCleanliness and maintenance of rooms. We stayed in both executive suite and pool view rooms. Executive suite not worth the extra. Poorly maintained and poorly ventilated. Fan sockets are not connected ("because you have aircon") and aircon is not effective due to its position and double height of the room. Mezzanine lounge area too hot and unusable. Furniture up there smelt of stale cigarettes. Dirty fridge, screws sticking out of the floor next to bed, dead plant in bathroom, dark room. No toiletries, soap dispensers empty. Pool view room was better, smaller, no fan but not needed as aircon was effective. No soundproofing.Noise from the BBQ night was hideous and continued for a good 3 hours in the evening, the bass turned up really loud and very irritating. We did mention our displeasure to staff but nothing was done about it. Most guests left. Could not use the restaurant due to the racket, so we left too. Overcharged for mini bar drinks on check out not in accordance with the price list in the room, also fell on deaf ears. Power cut from 8am to 5pm on one extremely hot day. No lights, wifi, aircon, hot or cold drinks,and generator packed up after an hour. No compensation offered or given for facilities that we were paying for that day and could not use, again fell on deaf ears. Very warm pool, no relief from heat. Not really within easy walking distance to restaurants/groceries - need a tuktuk every time. They have a new generator now. Patchy wifi.
Nice ample buffet style breakfast, both Sri Lankan and western options available. Beautiful well maintained gardens, large pool.
Stayed in July 2024
Reviewed: 1 August 2024
Amanda
United KingdomLocation is far from beach and restaurants. The "executive suites" are not worth the money and uncomfortably hot, The aircon is ineffective, practically in the roof space and the plugs next to fans are not connected so unless you have a long lead to reach another socket you cannot use it. The upstairs mezzanine lounge area is too hot to use and smelt of cigarettes. The fridge was dirty. No soap in soap dispenser. Dirty bathroom mat. Electric socket next to shower head? Screws sticking out of floor next to bed. Dead plant in bathroom. Hideous noise from bbq area for 3 hours with booming bass was headache inducing from our poolside room. The second day we stayed there was a power cut from 8am to 5.30pm. The generator died at 9am. No electric, Internet, lights, air con, explaination or compensation offered. Difficult day in Sri Lankan heat.. Overcharged drinks from minibar fridge in room compared to price list in room.
The well maintained gardens are beautiful. The pool is large and clean. The breakfast is varied, plentiful and varied. Comfortable beds and clean linen. Mini fridge in executive suites. Proper sunbeds by pool. Kettle, drinking water, tea, coffee, sugar in room.
Stayed in July 2024
Reviewed: 30 July 2024
Desde
SpainFirst room they gave us was terrible.
We requested a change of room as the first one was a nightmare (sckre would have been a lot lower in that room). We gave some feedback on breakfast and the overall buffet improved massively in two days. Staff and management were good and receptive for comments and taking action! Great place. And they have lizards for hunting!
Stayed in July 2024
Reviewed: 12 July 2024
Borja
DenmarkLa limpieza
La piscina
Stayed in July 2024
Reviewed: 10 July 2024
Dawn
United KingdomSuperior double room small, nowhere to hang clothes, no shelves, hooks, no bedside table, no fridge
Beautiful garden, very clean, newly built room. Huge clean pool. Great evening meal & breakfast. Pool table in air conditioned room, basic gym ( no air conditioning or fan) Wi-Fi
Stayed in July 2024
Reviewed: 9 July 2024
Roshan
Sri LankaRooms which we got little old. Need to repair and replace old furniture
Environment,swimming pool area
Stayed in July 2024
Reviewed: 9 July 2024
Danielle
VietnamThe only issue we had was one of the managers treating a Sri Lankan family differently to westerners- asking them to stop splashing in the pool, looking frustrated by them etc. He even asked us if they were annoying us. I felt it was inappropriate and unfair to them.
The hotel room was spacious and comfortable for a family of 4. We enjoyed the buffet breakfast with western and Sri Lankan options. The staff were so kind and helpful. We dined in the restaurant for lunch and loved the Sri Lankan food on offer. The pool was a little warm but was shaded in the afternoon surrounded by a green lush garden. Would absolutely recommend this hotel.
Stayed in July 2024
Reviewed: 10 June 2024
Leonardo_cristella
SwitzerlandThe staff members were too pushy to book external activities through them.
Good value for money and helpful staff.
Stayed in June 2024
Reviewed: 10 May 2024
J
MalaysiaThere was no trashbin
We’ve really enjoyed our stay here! It has a nice swimming pool, good food and a very friendly and helpful staff. Special thanks to Sasi who did everything he could to make our stay pleasant.
Stayed in May 2024
Reviewed: 24 February 2024
Nishan
Sri LankaSome rooms look a little old. However, renovation work is now being carried out to improve them.
Location, pool, and the staff
Stayed in February 2024
Reviewed: 19 February 2024
Nkarthik
Sri LankaAt least one none working tap in the bathroom
Environment
Stayed in February 2024
Reviewed: 28 January 2024
Jina
AustraliaExcellent bf
Stayed in January 2024
Reviewed: 6 December 2023
Camille
FranceVery weak WiFi
Very nice staff, huge and great swimming pool + rooms. Cute and quiet environment.
Stayed in November 2023
Reviewed: 2 October 2023
Chamod
Sri LankaThe pricing is misleading. There is an additional 10% service charge on top of the price shown in the booking.com. It is mentioned in very small letters hidden under pricing info which is not visible at first sight. The restaurant is overpriced. Better to get the meals outside. The door lock to the pool side was broken in our room so direct pool access was unavailable. That is not a big deal as they tried hard to fix it. But couldn't.
The location is very convenient. Rooms are clean and spacious. The swimming pool is big and clean. The garden is beautiful.
Stayed in September 2023
Reviewed: 2 October 2023
Nzboy143
New ZealandWe rented the executive suite rooms and aren't that comfortable or value for money. Rooms need a bit of a touch-up or upgrade work.
The hotel location and garden area were great, especially the swimming pool. Staff were really helpful, and thanks to Thushan for looking after us during our stay at the hotel, he was exceptionally helpful and understood customers' expectations. Very kindly resolved some of the issues we had. .
Stayed in September 2023
Reviewed: 27 September 2023
Florence
United KingdomCould have been cleaner - especially the bathroom
The pool and garden are breathtaking and very relaxing
Stayed in September 2023
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