The rooms and stay were good, staff went over and above to greet and supported us, best part Is their tea factory tour and explanation,

Stayed in May 2025

Communication amongst staff could be improved. Twice I was told to come up at a certain time for dinner/breakfast and both times I was then told the kitchen was closed. Communication with me went a bit chaotic, although everyone was really friendly and ready to help out. Quality of the breakfast could be improved.

The room was lovely. Great bed. Nice and quiet.

Stayed in May 2025

WiFi was too slow

Friendly staff and the location is beautiful.

Stayed in April 2025

Need day to day maintenance regularly

Nice property and location. Staff were excellent. Tea estate and factory tour were great.

Stayed in March 2025

The hotel is not well maintained. It needs massive refurbishment. ( room sade could not be opened, one of the bedside lams was broken, and there was no remote for the TV). Though the bathroom is clean, the standard needs to be much better. If the hotelmis is not maintained well, then the future ratings will be much lower.

Location since it's is right at the end of pekoe trail stage 3. Excellent staff. Comfortable bed and clean toilet. Very enjoyable short complementary tour of the tea factory Locally cooked excellent sri lankan breakfast. Value for money

Stayed in January 2025

The Tea Factory Staff Member Ms. Lakshmi Given superb service introduction

Stayed in December 2024

No Hot water and the manager said that is because the hotel was full..! may have in the morning but the time we came it was not. could be cleaner

we came after a 17km hike on Pekoe Trail 3. The hotel is on the trail, so it was convenient. sadly, after a long hike, we didn't have sufficient hot water in the shower. staff was good and friendly, and the food was tasty.

Stayed in August 2024

A lot but in short hotel needs a full change over.

The staff and the tea factory

Stayed in April 2024

The hotel needs a full facelift, staff needs hotel training, not they are bad but to enhance their work there .The hotel needs a good colour wash and bring up to hotel standards. A good hotel standard.

The staff superb , went to extreams to make our stay bit pleasent. The teacfactory tour is unique and must to anyone visiting.

Stayed in April 2024

Some areas were not maintained well at all and was not clean specially the kitchen. This place has so much potential to be amazing but it has been disregarded over time.

Good location and good, friendly and helpful staff.

Stayed in April 2024

TV was available, but had only 2 channels. I wish there is a proper restaurant with more meal options. Missed a morning wake up tea to the room, which some of the hotels provide.

Very comfortable bed and clean room. Clean and spacious bathroom with hot water. Quiet and peaceful. Lot of garden space outside for walks.

Stayed in April 2024

Nothing was there that I did not like

I liked the coziness in the hotel. Every thing was just right

Stayed in January 2024

There was not at restaurant in the hotel but the staff was very helpful and made us some sandwiches

Very nice hotel situated right on the factory which gave a very easy access to the plantation. The staff was very nice and helpful.

Stayed in December 2023

WiFi problem took long time to resolve. Breakfast wasn't on time as promised making our itinerary delayed!

Happy to have 2 out of 7 rooms upgraded!

Stayed in February 2023

The service was very good, and our stay was so relaxing

Stayed in December 2022

Unclean linen with stains. There was a cockroach in the bathroom and inside a drawer. Lights were blinking in the bathroom and as soon as the tap was open, an army of ants came out. The other bathroom had a missing piece from the ceiling 🫩 Bathroom wasn’t well maintained or clean Receptionist doesn’t pick up the phone promptly. WiFi connection was average but there was no connection in the morning hours.

Tea factory tour and tea tasting were amazing. Our guide Pushpika gave us a well detailed explanation and made our stay very knowledgeable and unforgettable. Morning views were lovely.

Stayed in August 2025

The hotel needs to be a little more functional. Eg ground floor. Looks deserted. Also we got a family room and provided only two towels and two glasses. Some of the toilet doors are not lockable. Even you told the staff they didn’t make an action. They should make the windows bigger so we can enjoy the views more from the room.

The place is so good for people who does the pekoe trail stage 3. The hotel road is part of pekoe trail so it’s easy. The food was really tasty and staff is super friendly. I think the best experience you get is the tea factory visit, estate visit where you have to dress up like a tea plucker and they teach you what leaf to pick. Then the chocolate tasting. Had a chat with the chef. Very friendly and let us taste few chcoloate flavors. The flavors u never had before. There is ginger cardamom. And lot of different flavors. I love the whole experience as a local. I am sure a foreigner would love these more. And let’s not forget the recreational place. Pool, carrom, table tennis. We had so much fun. Forgot we did a long hike. Oh forgot about the stunning views you get. It’s very picturesque.

Stayed in May 2025

Hotel strongly requested to pay the full amount of money before we enter the room. Once we paid there are no any staff to look after us. Drinking water not provided daily. Linen not changed daily. No space to hang the used cloths. This hotel screwed up our entire holiday.

Nothing.

Stayed in April 2025

No cleanliness : Bathroom was dirty and even after telling them they said only this room is available and they can’t clean and I had to clean for my family . Insects and Smell : Its continuously coming out of the room and blankets were used and dirty. Full hotel smells with Non-veg food. Not recommended at all for family.

It’s near by the temple we want to visit.

Stayed in December 2024

Unfortunately the dinner-and-breakfast-choices were quite marginale, but that was maybe because of low season.

Very surprised in a good way. It's unbelievable that there are not more people staying there. The hotel is right on the Pekoe trail, which is nice after a full day hiking. The price is very good compared to several other accommodations in the area and the rooms are spacious and clean. The staff is helpful and welcoming and the free your around the tea factory was very educational.

Stayed in November 2024

No Restaurant..

Clean place.. friendly staff.. they arrange special tour of the Tea Factory & Tea Estate by superb guid..(Ms Kumari❤️)

Stayed in October 2024

Spacious rooms with high pressure hot water supply , foot massager, . Great tasty breakfast Free Factory visit, Tea tasting many more, must visit & stay again.

Stayed in October 2024

Excellent service

Stayed in October 2024

Room not cleaning and linens not change from the last stay , because lots of long hairs on the bed. So that was not in an acceptance level. I was so tired after my 18.6 km hike on the Pekoe trail , Even not available in water or tea in the room. By the way they ofoffered tea when I went to lobby area.

Stayed in May 2024