Reviews of Hotel Glendower 4 stars
No. 5 Grand Hotel Road, 22000 Nuwara Eliya, Sri Lanka
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe position is great to visit Nuwara and the old England vibe js spot on. Room was clean. Great to have the shower blocked off from the toilet area (not common in Sri Lanka!)
The rooms need a serious upgrade and there is no heating so it was absolutely freezing in the room.
Dear Annick, Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated our convenient location, the cleanliness of the room, and the bathroom setup. We are sorry to hear that the facilities and the comfort did not meet your expectations. Your comments regarding the need for upgrades and the heating are very valuable to us. Please rest assured that we take your feedback seriously and will use it to improve our facilities for a more comfortable stay in the future. We sincerely appreciate your constructive review and hope to have the opportunity to welcome you back with an improved experience. Best Regards
Dear Annick, Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated our convenient location, the cleanliness of the room, and the bathroom setup. We are sorry to hear that the facilities … Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewWhat a privilege it was to stay in such a wonderful old colonial hotel. We loved the fading grandeur. Wonderful rooms, overlooking the splendid gardens. Very comfortable bed. Plenty of hot water, great wi fi. Cosy communal areas. Authentic bar and snooker room. Very good food and extremely attentive staff. Also good value.
We liked everything.
Dear lan Thank you so much for your wonderful review and for choosing to stay with us. We are absolutely delighted to hear that you enjoyed the charm of our colonial hotel, the comfortable rooms, and the peaceful garden views. Our team is especially thrilled to be recognized for their attentiveness and hospitality. We are truly grateful for your kind words and hope to welcome you back again. Warm Regards
Dear lan Thank you so much for your wonderful review and for choosing to stay with us. We are absolutely delighted to hear that you enjoyed the charm of our colonial hotel, the comfortable rooms, and the peaceful garden views. Our team is e… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewExcellent location, Food and extremely friendly and understanding staff, Milan, Lakshmi, Sarath and Benjamin made our stay pleasant and homily! Thank you all so much.
Plumbing system,
Dear Farah, Thank you for your kind feedback; we appreciate it greatly. We are delighted to hear you found everything perfect during your stay. We are thrilled you enjoyed our Location, Food, and our friendly staff. We want to welcome you again for a memorable stay with us. Best Regards
Dear Farah, Thank you for your kind feedback; we appreciate it greatly. We are delighted to hear you found everything perfect during your stay. We are thrilled you enjoyed our Location, Food, and our friendly staff. We want to welcome you a… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewExcellent staff.
Toilet smell all around the premises. Was really bad!!
Dear Keith, Thank you for taking the time to share your feedback with us. We are very pleased to hear your kind words about our staff. Your appreciation truly means a lot to the team. However, we are very sorry to learn about the unpleasant odor issue you encountered during your stay. We sincerely apologize for the inconvenience caused. This is not the standard we aim to provide, and we have already addressed the concern with our housekeeping and maintenance teams to ensure it does not happen again. We appreciate your honest feedback as it helps us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience. Best regards
Dear Keith, Thank you for taking the time to share your feedback with us. We are very pleased to hear your kind words about our staff. Your appreciation truly means a lot to the team. However, we are very sorry to learn about the unpleasant… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewThe location, convenience
N/A
Dear Wijelion, Thank you for your kind feedback; we appreciate it greatly. We are delighted to hear you found everything perfect during your stay. We are thrilled you enjoyed our Location, rooms, and the hotel facilities. We would like to welcome you again for a memorable stay with us. Best Regards
Dear Wijelion, Thank you for your kind feedback; we appreciate it greatly. We are delighted to hear you found everything perfect during your stay. We are thrilled you enjoyed our Location, rooms, and the hotel facilities. We would like to w… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewLocation, stayed in the property before
Facilities provided not upto date Rooms seriously need a modernisation. No hot water.
Thank you very much for taking the time to give your valuable comments about your stay with us at Glendower. Kind your We take your valuable comments in a very productive manner and we will immediately look into rectifying your concerns about your stay with us. While apologizing for your bad experience. We can assure you that we will never let this happen again Looking forward to welcoming you back to Glendower for a brand new experience. Thank you
Thank you very much for taking the time to give your valuable comments about your stay with us at Glendower. Kind your We take your valuable comments in a very productive manner and we will immediately look into rectifying your concerns ab… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewAntique Hotel. Good Staff. Good Eooms. Great Location. Duminda Ambepitiya was a very good and Supportive Manager...He is a gem person.
Dear Ranjeet, Thank you for your lovely feedback, and we appreciate it a lot. We are delighted to hear you found everything perfect during your stay. Thank you for mentioning our staff hospitality, especially Mr Duminda's. We are thrilled you enjoyed our Location, rooms, and the antiqueness of. our hotel. We would like to welcome you again for a memorable stay with us. Best Regards
Dear Ranjeet, Thank you for your lovely feedback, and we appreciate it a lot. We are delighted to hear you found everything perfect during your stay. Thank you for mentioning our staff hospitality, especially Mr Duminda's. We are thril… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewLocation, Garden
nothing
Dear cameron, Thank you for your lovely feedback. We are thrilled you enjoyed the location, garden and the warm service from our team especially benedict and the front office staff. We appreciate your comments about the rooms and glad to confirm that upgrades are planned for 2025. We hope to welcome you back soon to experience the improvements Best Regard
Dear cameron, Thank you for your lovely feedback. We are thrilled you enjoyed the location, garden and the warm service from our team especially benedict and the front office staff. We appreciate your comments about the rooms and glad to co… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewThe old world English colonial charm was great. The daytime staff were very pleasant.
At around 10pm at night some night staff had a mini party with strawberry cake, loud music on the hallway speaker outside the small office and they spoke in loud voices like they were calling out down the hallway. This went on for at least 30 minutes. I spoke to them. They turned off the music, but the loud voices continued.
Dear valued guest Appreciate you enjoyed your stay at Glendower. A colonial boutique property that goes backwards for over 100 years With regard to the noise in the hallway. It was due to a guest who was also staying with us and wanted to celebrate the small one's birthday. It was planned after dinner. And we were not in a position to refuse that request. We are extremely sorry if we woke you up in your dreams. Would appreciate if you could accept our apologies. For breaking your sleep Once again, thank you for the comment. And we are looking forward to welcoming you back to the Glendower.
Dear valued guest Appreciate you enjoyed your stay at Glendower. A colonial boutique property that goes backwards for over 100 years With regard to the noise in the hallway. It was due to a guest who was also staying with us and wanted to… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewExcellent location, beautiful garden in a lovely old English style building. Our family enjoyed the snooker table with views of the hills behind Nuwara Eliya. Staff are incredibly welcoming, friendly and accommodating - a special mention goes to Benedict and the serving staff who were very attentive. Helpful front of house staff assisted in organising transport and a beautiful day trip to tea factories and a waterfall walk. Beds are comfortable and rooms quiet.
Rooms are tired and in need of a refresh - good to hear that this is in the plans for 2025.
Dear cameron, Thank you for your lovely feedback. We are thrilled you enjoyed the location, garden and the warm service from our team especially benedict and the front office staff. We appreciate your comments about the rooms and glad to confirm that upgrades are planned for 2025. We hope to welcome you back soon to experience the improvements Best Regards
Dear cameron, Thank you for your lovely feedback. We are thrilled you enjoyed the location, garden and the warm service from our team especially benedict and the front office staff. We appreciate your comments about the rooms and glad to co… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewFantastic team made our stay so cosy and fun, definitely will be back again. Our kids loved the gardens and all the crew
Dear Guest, Thank you for your valuable feedback and taking the time to share your experience with us. We are trilled to see you have enjoyed your stay and we look forward to welcoming you again. Best Regards.
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewgood location, friendly staff, nice bar and gardens.
Advertised as a colonial experience, but showed signs of being a little run down Dull lighting, facilities (e.g. fridge, lights) didn't work. Compared with other hotels in Sri Lanka, we paid twice the price, but with no better facilities.
Dear robert, Thank you for taking your time to share your feedback. We tru;y appreciate your kind words about our staff, cleanliness, location, and overall comfort. Its wonderful to hear that you enjoyed these aspects of your stay. We are sorry to hear that certain facilities did not meet your expectations and that you felt the experience did not reflect the value paid. Your comments regarding the lighting and maintenance issues are well noted and we sincerely apologize for any inconvenience caused. We are currently reviewing these areas to ensure improvements are made promptly. Your input is valuable in helping us enhance the guest expereince and we hope to have the opportunity to welcome you again and provide a more enjoyable stay. Warm Regards
Dear robert, Thank you for taking your time to share your feedback. We tru;y appreciate your kind words about our staff, cleanliness, location, and overall comfort. Its wonderful to hear that you enjoyed these aspects of your stay. We are s… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewStaff was very welcoming. We were offered a cup of tea and a warm towel to warm up when we arrived (it was a cold and rainy day) before showing us to our rooms. Rooms were clean and comfortable. Very cosy bar and restaurant with great food and superb service.
Rooms are a bit outdated and could use a renovation.
Dear Jens Thank you very much for taking the time to share your detailed feedback. we are delighted to hear that you have enjoyed the stay with us, especiaaly the warm welcome the comfort of the rooms and the quality of our food service. Its always to pleasure to know that our effort to create a coxy and welcoming enviroment are appreciated by our guests. We also value the constructive comment regarding the condition of the rooms. we acknowledge that some area may benefit from refurbishment and we are currently reviewing improvements plans to enhance the overall guest expereince. Your input is important to us and we truly hope to welcome you back again in the future for an even better stay. Warm Regards
Dear Jens Thank you very much for taking the time to share your detailed feedback. we are delighted to hear that you have enjoyed the stay with us, especiaaly the warm welcome the comfort of the rooms and the quality of our food service. It… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewVery dated facilities and quite expensive for what you get. Staff were incredibly friendly and professional.
Dear Megan, Thank you for taking your time to review and rate us. It was a pleasure having you with us at Glendower. We are extremely sorry for the inconveniences faced by you while patrronizing Glendower. However we assure you that when you come next time it will be fully refurbished property which will be unmatched to any other property in Nuwara Eliya. Again we apologize for the situation. Thank you for your possitive feedback on our friendly staff. We are thrilled to hear that from you. we will take your comments as a compliment in order for us to help you serve you better. Best Regards
Dear Megan, Thank you for taking your time to review and rate us. It was a pleasure having you with us at Glendower. We are extremely sorry for the inconveniences faced by you while patrronizing Glendower. However we assure you that when yo… Show more
Reviewed: 3 April 2025 · Stayed in April 2025
Verified reviewUpgraded to a suite on arrival. Lovely big room with massive, clean, comfortable bed. Bathroom was old, but clean. Food was very good. Snooker room was a bonus, as it was tipping down when we arrived. Staff were very attentive, & helpful. 'English' garden was immaculate, with so many pretty flowers, & topiary elephants & birds.
Dear Guest, Thank you for your valuable feedback and taking the time to share your experience with us. We are trilled to see you have enjoyed your stay and we look forward to welcoming you again. Best Regards.
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewOld building calling for recontruction. Location is great bit that is all. Never again
Dear Marek, Thank you for taking your time to review and rate us. It was a pleasure having you with us at Glendower. We are extremely sorry for the inconveniences faced by you while patrronizing Glendower. However we assure you that when you come next time it will be fully refurbished property which will be unmatched to any other property in Nuwara Eliya. Again we apologize for the situation. we will take your comments as a compliment in order for us to help you serve you better. Best Regards
Dear Marek, Thank you for taking your time to review and rate us. It was a pleasure having you with us at Glendower. We are extremely sorry for the inconveniences faced by you while patrronizing Glendower. However we assure you that when yo… Show more