Nothing

Staff were all exceptionally professional, pleasant and attentive. Everywhere was very clean, despite the weather outside, the hotel had a warm homely feeling, nice cosy longe and bar areas. Nice location just outside town , if weather better could have explored the forest and not too far to walk to Gregory lake approx 1km or so.

Stayed in July 2025

Location is slightly away from main attraction, in the middle of the forest. There is no lift to climb up and down. Rooms are slightly old. Wifi is patchy.

Staff was very welcoming. Rooms are spacious. Breakfast had large variety with Halaal meat dishes. Special praise for Dhanushan, Dhanu and Jeewan for arranging a Rent a Car and negotiating a good rate for us.

Stayed in July 2025

Some smell in one room which was changed. Bathroom size bit small. Were expecting mountain or waterfall views but instead green backyards and field

Very Victorian style set up. Very good staff and service

Stayed in June 2025

Old style clean and with luxury taste hotel. Location is amazing for good rest - 5 minutes drive from city, but so calm and relaxing at night! Absolutely diamond in that hostel is restaurant - foods were amazing, great choise of wines and nice bar area with live music after dinner.

Stayed in April 2025

Nothing of note - although a short drive from town centre.

Comfortable well maintained traditional ‘English’ style hotel with a tranquil atmosphere. Reasonable sized bar area with live music and good cocktails. Friendly and attentive staff. Good value for money.

Stayed in March 2025

Traditional hotel near the lake. Comfortable accommodation, good breakfast and dinner. Nice bar area to relax.

Stayed in January 2025

The food was quite mediocre and not worth the money.

The staff were very friendly. The room was clean and the property is well-located.

Stayed in January 2025

There is no shelf or anything in the bathroom. Very noisy in the early mornings (from the hotel itself not the guests).

Location ouside town. You need a car, there is nothing nearby. Staff was very friendly and akways helpful. Nice bar. Breakfast and dinner were very good.

Stayed in October 2024

The staff was excellent and cordial! Will recommend for a leisure stay for couple of days..

Stayed in June 2024

Not much. Everything was great though the rooms were quite hot at night and there is no fan or a/c though I understand that it isn’t usually this hot in Nuwara Eliya

Kind staff. Very helpful considering we booked just a few hours before arrival. Our group also enjoyed the games room. A positive stay

Stayed in May 2024

anything

they gave us an upgrade to the presidential room which was more than a room an apartment . talented live music band and good food completed the expirience

Stayed in April 2024

We know that in such wild nature it’s difficult to keep everything managed and clean, but let’s say that from a hotel with pretty high reviews such as this one you would expect a little more. Anyway much better hotel than the ones we went to the days before 😊

We liked that it was generally better kept than other hotels we stayed at in Sri Lanka. As with all hotels during our trip, the photos are always very well taken and not 100% real, but in this hotel the discrepancy between photo and reality was objectively less than usual. The food was great! A quite big and clean buffet in a lovely room.

Stayed in March 2024

It was a chilly night and no heater in the room (we did not ask about it though, maybe it was available uon request), breakfast and dinner buffet were fine but i’d expect more for that money! They bring you a cup of tea for 350 rupees (not even a pot), which i think is strange

Besutiful building, nice staff

Stayed in March 2024

A little bit smell in the bathroom

Amazing staff, they helped us to arrange the trekking with the guide, excursion to the tea factory. Nice food and very nice “relax area” with billiard, table soccer and books.

Stayed in January 2024

The bed linens were slightly damp

Perfect access to Galway sanctuary. Amazing lounge bar that has live music. Very cozy British feel which makes this place very unique.

Stayed in December 2023

Nil

Location, cleanliness & amenities are superb

Stayed in December 2023

Facilities in Gym. Menu Expansion.

Reasonably Good.

Stayed in November 2023

Very comfortable and client oriented hotel, clean rooms, tasty and beautiful restaurant meals, live music entertainment, family friendly facilities. Special thanks to hotel management and senior personnel for resolving queries

Stayed in August 2023

Everything was good. We only felt that the vegetarian menu at the restaurant could be better.

Very quaint place. Has a lovely colonial feel about it. It was cold (as always), but the staff helped with a heater and ensured that we were comfortable. The bar is a lovely place to sit and have a drink.

Stayed in July 2023

Hairdrier avaliable on request only

A quite big classic hotel, superfriendly staff, comfy bad, new bathroom, nice live music in the evening, billiard room available for free, picturesque ruins of the temple nearby.

Stayed in July 2023

There was only curry/spicy food on offer for the evening meal, bit I imagine alternative would have been offered if we asked prior. Overall .... no complaints 👌

This is our second visit to Galway Heights. The hotel, staff, food and location is exceptional. The beds are comfortable, evening entertainment was professional and appropriate. We loved it !!!

Stayed in June 2023

the wifi little bit weak

The staff are so friendly and the breakfast is great with a lot of choices , also the location and the weather were great .

Stayed in May 2023

Please fix the tear on the snooker table

Staff are all fabulous from the moment we checked in until we left. Grounds of hotel are beautiful surrounded by tea plantations. Breakfast was superb. Room was very comfortable and so quiet at night. WiFi was excellent!

Stayed in May 2023

decor, friendly staff

Stayed in February 2023