Opiniones del Waterland 5 estrellas

Gracias por su estancia y por tomarse el tiempo de escribir sobre el hotel y sus experiencias. Lamentamos que haya tenido dificultades para encontrar el hotel. Waterland está en Google Maps y hay señales que lo llevan por todo el barrio. Es una lástima que su conductor no haya consultado Google Maps ni buscado la dirección. Entendemos perfectamente lo frustrante que es conducir sin éxito y cómo esta dificultad puede afectar la experiencia. Hemos añadido la dirección del hotel a la confirmación de la reserva para minimizar la posibilidad de que surjan problemas similares en el futuro. Gracias por destacar que el hotel está bien conservado, muy limpio y espacioso. Gracias también por destacar la excelencia del personal. Le pedimos disculpas por los problemas con el agua caliente durante su estancia. Nos alegra saber que este fue el único inconveniente. Estamos estudiando cómo podemos mejorar la fiabilidad de los sistemas de agua caliente solar y garantizar agua caliente eléctrica de reserva si no hay suficiente. Nuestros mejores deseos para todos nosotros en Waterland.

Gracias por su estancia y por tomarse el tiempo de escribir sobre el hotel y sus experiencias. Lamentamos que haya tenido dificultades para encontrar el hotel. Waterland está en Google Maps y hay señales que lo llevan por todo el barrio. … Mostrar más

Thank you so much for staying and for providing that valuable feedback. We're delighted that you had a great stay and that the villa, views, pool, and service were so excellent. Thanks too for your comments about the food. We are exploring expanding the menu a bit to keep it fresh and regional, but also to add a bit more choice. Warm wishes from all of us at Waterland.

Thank you so much for staying and for providing that valuable feedback. We're delighted that you had a great stay and that the villa, views, pool, and service were so excellent. Thanks too for your comments about the food. We are exp… Mostrar más

There are hundreds of accommodations in Negombo. Thank you for choosing Waterland. Thanks too for taking the time to rate your stay and to share your experiences. Such reviews provide help other travelers make informed choices about where they want to stay and are integral to the success of small boutique properties. We are glad you had such a great stat at Waterland and rated Waterland 10/10 for staff, cleanliness, location, facilities, comfort, value for money, and bed rating. It's marvelous to hear that you especially liked your villa and private plunge pool. Thanks too for highlighting the cost of lunch and dinner. By Sri Lankan standards, the meal prices are indeed expensive; by international standards, the prices are modest. We benchmark our prices to the prices charged by other 5-star hotels in Negombo. The prices ensure that we can recruit and retain excellent staff and can procure high quality ingredients. There are many cheaper accommodations and places to stay and eat. Your review highlights that Waterland is a good fit for travelers who want comfort, luxury, quality and good hygiene. Waterland is not a good fit for more budget-conscious travelers/ travelers on a tight budget. Warm wishes from all of us at Waterland.

There are hundreds of accommodations in Negombo. Thank you for choosing Waterland. Thanks too for taking the time to rate your stay and to share your experiences. Such reviews provide help other travelers make informed choices about wher… Mostrar más

We're really happy you enjoyed your stay at Waterland. It's nice to hear that you liked the coziness of the villa, the design, and the private pool. Thanks for recommending the floating breakfast and the Romantic Welcome Package so enthusiastically. We tried to think of special ways to enhance the stays of guests. The Romantic package (fresh flowers, heart-shaped oil lamps, flower petals, and banner) have been a neat way to say I love you. The floating breakfast was something we enjoyed during a trip to Bali. There's something wonderfully indulgent about having a meal in a pool! Thank you for choosing Waterland, for taking the time to review your stay, and for reviewing your stay so enthusiastically.

We're really happy you enjoyed your stay at Waterland. It's nice to hear that you liked the coziness of the villa, the design, and the private pool. Thanks for recommending the floating breakfast and the Romantic Welcome Package s… Mostrar más

Thanks very much for choosing Waterland and for writing so enthusiastically about your experience. We're glad you enjoyed the ambiance's, the setting, the location, the private pool, the villa, the natural beauty, and the service. Thank you too for taking the time to write about your experiences and for your kind words about the staff. Their warmth, dedication, and attentiveness help define the experience. Thanks too for your feedback about the meal prices. By Sri Lankan standards, the meals indeed are expensive. Your comments - including about the high meal prices - help other travelers make informed opinions. Waterland is not a good choice for those on a tight budget. Waterland is a great choice for travelers seeking a stunning natural setting, high quality accommodations, a private pool, gourmet meals, and attentive service. Your description of Waterland as a wonderful place to disconnect from chaos perfectly catptures the tranquil tropical oasis. Good wishes to you from all of us at Waterland.

Thanks very much for choosing Waterland and for writing so enthusiastically about your experience. We're glad you enjoyed the ambiance's, the setting, the location, the private pool, the villa, the natural beauty, and the service. … Mostrar más

Thanks very much for choosing to stay at Waterland and for taking the time to rate your stay and share your experiences. It's great to hear that you found the accommodation spectacular, that you enjoyed the attention to detail, and that you found the infinity plunge pool to be perfect Thanks too for sharing those concerns and frustrations regarding charges. Apologies about the confusion about the bottle of wine. Apologies for the discomfort involved in the discussion about that charge. The check-out process should be smooth and relaxing, not stress inducing. We're sorry that your stay had this sour dimension to it. We have reviewed what occurred so as to minimize the chances of a similar mistake occurring in future. In such situation, we can well understand why a 10% service charge would be annoying. The 10% service charge is noted in the booking.com listing, in the booking.com check-out process, and on your booking.com booking confirmation. As you will have seen in your travels, a 10% service charge is a standard/routine charge in Sri Lanka. This 10% service charge makes a huge difference in the lives of the staff and their families. Service charge is not taxable and gives the staff a welcome supplement to their salaries. We hope the rest of your trip was restful and enjoyable and that we will have the chance to welcome you again to this magical island. In the meantime, good wishes from all of us at Waterland.

Thanks very much for choosing to stay at Waterland and for taking the time to rate your stay and share your experiences. It's great to hear that you found the accommodation spectacular, that you enjoyed the attention to detail, and tha… Mostrar más