8.1

Opiniones del Hikka Tranz by Cinnamon 5 estrellas

Hikkaduwa, 80240 Hikkaduwa, Sri Lanka

  • Martín

    Escrito en 31 de julio de 2024 · Se alojó en julio de 2024

    Comentario auténtico

    Piscinas ubicación

    A/c en mal estado, camas incómodas y limpieza no muy buena

    Respuesta del alojamiento:

    Dear Mr. Martín, Thank you and Greetings From Hikka Tranz by Cinnamon!🌊🐢 Thank you for taking the time to share your feedback about your stay at Hikka Tranz by Cinnamon. We appreciate your honest comments and insights. We are delighted to hear that you rated our staff, cleanliness, location, comfort, and value for money positively. Your satisfaction in these areas is a testament to our team’s dedication to providing exceptional service. We are sorry to hear that you were not satisfied with the air conditioning and the cleanliness of the rooms. We understand that these are important factors in ensuring a comfortable stay, and we apologize for any inconvenience this may have caused. Your feedback regarding the beds will also be taken into account for future improvements. We would love the opportunity to welcome you back to Hikka Tranz by Cinnamon and provide you with an exceptional experience. Thank you again for your feedback. Sincerely, Indika Dissanayaka Resort Manager

    Dear Mr. Martín, Thank you and Greetings From Hikka Tranz by Cinnamon!🌊🐢 Thank you for taking the time to share your feedback about your stay at Hikka Tranz by Cinnamon. We appreciate your honest comments and insights. We are delighted t… Mostrar más

    Hikka Tranz by Cinnamon
    1 de agosto de 2024
  • Martín

    Escrito en 28 de julio de 2024 · Se alojó en julio de 2024

    Comentario auténtico

    Ubicación y personal de F&b

    Sucio aire acondicionado mal funcionamiento baños sucios

    Respuesta del alojamiento:

    Dear Martín, Greetings From Hikka Tranz by Cinnamon!🌊🐢 Thank you for taking the time to share your feedback about your recent stay with us. We appreciate you choosing our hotel and value your input. We are delighted to hear that you enjoyed the location, staff, and F&B service and rated us highly for these aspects. Your kind words about our staff are greatly appreciated and will be shared with the team. However, we understand your concerns about the cleanliness, facilities, comfort, and value for money. We apologize for any inconvenience if caused and want to assure you that we are committed to improving these areas. We will take your feedback into account and take necessary steps to enhance our cleaning standards, improve our facilities, and ensure a more comfortable stay for all our guests. We also apologize for the issues with the air conditioner and bathrooms. We understand that these issues can significantly impact your stay, and we will investigate these matters further to prevent similar occurrences in the future. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more exceptional experience. Sincerely, Indika Dissanayake Resort Manager

    Dear Martín, Greetings From Hikka Tranz by Cinnamon!🌊🐢 Thank you for taking the time to share your feedback about your recent stay with us. We appreciate you choosing our hotel and value your input. We are delighted to hear that you enjo… Mostrar más

    Hikka Tranz by Cinnamon
    13 de agosto de 2024
  • Ana

    Escrito en 27 de diciembre de 2023 · Se alojó en diciembre de 2023

    Comentario auténtico
  • Ver el alojamiento
  • Oscar

    Escrito en 20 de octubre de 2023 · Se alojó en octubre de 2023

    Comentario auténtico

    Estuvimos muy agusto en el Hotel. Es un hotel grande, tipo resort, pero la atención y el personal es muy bueno.

    La cena que incluye es tipo buffet. Esperábamos que fuera de carta.

    Respuesta del alojamiento:

    Dear Oscar, Greetings from Hikka Tranz by Cinnamon! Thank you for your feedback. It was a pleasure to welcome you to our beautiful resort and we appreciate your comment regarding your recent visit. We are happy that we were able to delight you during your visit. While thanking you for taking the time to write to us, we certainly hope to have the privilege of welcoming you back to our hotel, for a memorable stay. Thank you! Best regards, Thilothma Jayasena

    Dear Oscar, Greetings from Hikka Tranz by Cinnamon! Thank you for your feedback. It was a pleasure to welcome you to our beautiful resort and we appreciate your comment regarding your recent visit. We are happy that we were able to deligh… Mostrar más

    Hikka Tranz by Cinnamon
    30 de octubre de 2023
  • Jesús

    Escrito en 10 de octubre de 2023 · Se alojó en septiembre de 2023

    Comentario auténtico
  • Judit

    Escrito en 22 de septiembre de 2023 · Se alojó en septiembre de 2023

    Comentario auténtico

    El buffet de desayuno y la comodidad de la piscina

    El baño se inundaba, las instalaciones estan algo viejas y el servicio fue seco y nada amable con nosotros. Por el precio que se paga esperaba más. Esta delante de una playa con mucho oleaje por lo que es peligroso el baño.

    Respuesta del alojamiento:

    Hi Judit, Greetings! from the Hikka Tranz family! It was a pleasure to welcome you to Hikka Tranz by Cinnamon and appreciate your rating regarding your recent visit at our resort. While thanking you for sharing your experience of your recent visit, we shall ensure that your feedback is shared with our team. Thank you for taking time to share your experience with us and we certainly hope to have you stay with us again! Kind Regards, Sudath De Silva

    Hi Judit, Greetings! from the Hikka Tranz family! It was a pleasure to welcome you to Hikka Tranz by Cinnamon and appreciate your rating regarding your recent visit at our resort. While thanking you for sharing your experience of your rece… Mostrar más

    Hikka Tranz by Cinnamon
    23 de septiembre de 2023
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Los comentarios expresan las opiniones personales de los clientes de Booking.com que han completado el cuestionario tras su estancia en el hotel. Estas opiniones no representan necesariamente las de Booking.com. Ver nuestros consejos y pautas para los comentarios

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