The tap for shower was made of metal without any cover, so I struggled to turn off the hot water tap which became very hot to touch.

The building is well maintained with staff with great attitude and services. Teal gem for the price.

Stayed in November 2024

Nothing to complain

Very nicr place. All good.

Stayed in November 2024

lacking basic facilities such as air conditioning, cable TV

conveniently located in the heart of Bandarawela town

Stayed in September 2024

Tea and food are at its best and the location is on city center

Stayed in June 2024

Everything was excellent. Central location in Bandarawela. Good food in traditional atmosphere.

Stayed in March 2024

We had to pay Sri Lankan Rupees 4900/- more because of your miscommunication with the hotel. We as guest do not understand why we have to pay more when you do not communicate properly to the hotel.

Stayed in May 2024

I thought the coffee was not very good!

This hotel is really one-of-a kind. If you find yourself in Bandarawela, you will be lucky to have the chance to stay there. Yes, some of the facilities are rather old, like the beds, televisions, and showers (but still all very comfortable), however, on the other hand I got a lot of enjoyment out imagining what this hotel just have been like 100+ years ago when it first opened. There are still amazing wooden floors throughout the hotel, antique phones, a beautiful lounge/reception area, and a totally worthy bar to settle into for a nightcap at the end of the day. If that's not your thing or you prefer more modern hotels - this might not be the right choice for you : ) Staff was very kind, as well, and there is a brand new movie theater right across the street!

Stayed in May 2024

The food was tasty, but the buffet could have offered more variety.

Friendly and experienced staff. The room was spacious and clean.

Stayed in May 2024

Position of shower

Very good location. Colonial style is nice. Good breakfast.

Stayed in April 2024

buffet needs improvement

staff was really good we got the presidents apartment & it was exceptionally good. Ala Carte food is exceptional

Stayed in April 2024

The wash rooms could be upgraded a bit. The old tub with curtain is not my liking.

The colonial architectures and the lush gardens were really nice and calming. The rooms were very clean and also had the classic colonial touch

Stayed in April 2024

An old heritage hotel is going to be dated but bathrooms could be upgraded without affecting the overall ambience.

Quaint heritage hotel. Staff friendly. Good location.

Stayed in April 2024

Food was Good, Breakfast was really nice

Stayed in March 2024

The garden chairs need cushions! Dinner was very slow in arriving but waiting in the Lounge Bar wasn't tiring.

This is a true heritage hotel. Some reviews mention the fact that it is in a time warp. This is true but it's lovely to find a place where you can be transported back half a century. It is comfortable and cosy, germutlich.

Stayed in March 2024

We had a small problem with overbooking but the staff found a way to solve it, help us and compensate us for the trouble. Initial bad experience became a good one and with a positive outcome.

It is a very unique place where you feel like you travel in time. The post colonial style of the building makes it very interesting and special. Everything is original, stylish and fits together. The staff is very friendly and helpful and always welcome you with a smile. Location is very central, you will find many shops and restaurants nearby. Food is excellent and very versatile.

Stayed in March 2024

No pool, no recreational facilities at all, basically. The marketing mentions tennis but there is no tennis; they send you to a nearby tennis club that is sad and moribund and not included in the price. They have a billiard room but for some reason we’re not letting guests you use it. Not good.

Breakfast not included and for $10 US was infinitely bland and poorer in quality and quantity than what you would get at any family run guest house in Sri Lanka.

Stayed in January 2024

The bed and the room were still setup in the old fashioned way, but it is their style, so I can understand.

The staff were exceptionally helpful, kind and courteous. They went out of their way to assist us and make our stay comfortable. The food (both breakfast and dinner) were excellent.

Stayed in January 2024

Little bit expensive... Not too much..

Overoll good.. Food, Location are amazing

Stayed in January 2024

Old furniture

Location

Stayed in December 2023

Food menu and quality

Location Friendly staff

Stayed in October 2023

The property is literally in a time capsule - the history is so interesting to learn and several photographs and it has a whole tale of its own. My mother grew up in the local area and remembered it well. The staff were incredibly kind and attentive, more than willing to assist and the breakfast was tailor made according to our desires.

Stayed in October 2023

Nothing

All good and impressive

Stayed in September 2023

Limited in facilities. Noise can be an issue. Request 1st floor rooms.

Elegant, old worldy. Universal powerpoints

Stayed in August 2023

Nothing actually. everything I wanted was available.

The building looks, well-waxed floors, are clean, the architecture, the history of the building, the large serviced garden space, the staff friendliness (there were one or two members of staff who forgot to greet with a smile or a simple hello). The location is right in the middle of the town, which makes it easy to explore the town.

Stayed in August 2023