Hotel was quite empty when we were there and felt it. Decor a little dated in places

Staff were lovely, breakfast was good and they packed us a breakfast on the day we were leaving early for a hike

Stayed in August 2025

Some facilities like TV not working .Food very expensive ,. Breakfast OK but not good

Close to the city center. Huge rooms. Breakfast OK

Stayed in August 2025

The staff were very attentive but I had a few issues. I had a phone call at 9:30am asking if I was coming down to breakfast (served until 10am), if I was having a lie in this would have woken me up. I also had issues with staying in my room, I booked the hotel for another two nights in my arrival as I liked it so much and arranged to stay in my room with the staff. However, on the change over day I had 4 different telephone conversations asking me to vacate my room, I even went down to reception and sorted it and then got another phone call 30 minutes later. This communication between staff needs to be sorted as it caused unnecessary stress to my trip.

I loved this hotel, the facilities and the location were perfect. I loved my room, it felt very old fashioned England!

Stayed in August 2025

We rented bycicles to cycle around the city. Bikes are in a poor condition

A big, comfortabel hotel. Excellent breakfast in a beautiful garden. Very attentive staff.

Stayed in August 2025

Room service slow

Location Very nice Clean

Stayed in August 2025

Restaurant food not great and management staff spending more time chatting up girls than serving customers. Didn’t go to breakfast even though paid for as it was a bad experience the night previously

In a great spot but very noisy.

Stayed in July 2025

The TV had to be reset a couple of times and the key cards for the rooms stopped working and we had to get them reset a couple of times also.

Location was very good. You could walk into town quite easily. The Grand hotel was next door offering more choices of great restaurants. We enjoyed the Indian restaurant there. Araliya Green Hills staff offered us a private dining experience in The wine bar room on top level one night. The food was very good and we enjoyed the experience. It was a quiet time so we had set menus in the restaurant week days, but we preferred the buffet breakfast at the weekend which was amazing. We particularly enjoyed the masala dosas and hoppers with curry. There was a huge choice of eastern and western food. The serving staff were excellent and in particular Kalhari was very attentive and efficient serving our table. She was very friendly and spoke English very well. She also advised us of what to see in the area. Very helpful. All staff and management were extremely helpful and could not do enough for us. We did have a couple of minor issues with our room but these were sorted out speedily and efficiently to our satisfaction. The rooms were very spacious and clean. Housekeeping was great. The bed was very comfortable. We had fresh flowers and chocolates in our room which we enjoyed. We used the bar which was very quiet but had a bit of background music. The bartender was great and made good cocktails.

Stayed in June 2025

There was a minor issue with the room heater not functioning properly. Thankfully, the weather was mild during our stay, and the staff promptly provided extra blankets upon request. It’s possible the heater was overlooked due to the comfortable temperatures at the time. Since the overall service was excellent, we didn’t feel the need to complain—but a quick check before guest arrival would make things even better.

I stayed here with my family and we were really impressed by the staff. Everyone was polite, helpful, and always had a warm smile—something that makes a big difference when you’re traveling with loved ones. They were attentive without being intrusive, and their calm, respectful attitude made our stay relaxing and enjoyable. Truly great hospitality!

Stayed in June 2025

Swimming pool - heater was not functioning, no welcome drink, Bathroom only had bath tub but not a seperate area to have a shower. It was inconvinient especially for kids.

Food, location, architecture, staff

Stayed in April 2025

It could’ve been a 4 or a 5-star hotel in the past, however, it’s not as of now. The hotel is quite old and it shows in everything. I couldn’t get anything to eat after 11PM which is weird for such a place. The stay was comfortable and the staff were great. Value wise it’s not worth the price paid.

Stayed in March 2025

On first night of dinner, being ignored and made to wait for a chef to even acknowledge me, then they have a habit of starting to put things in the wok before asking what I wanted, which resulted in some items then being fished out! Swimming pool is a bit sad.

A very nice hotel close to the town. Breakfast and dinner was good with lots of choices.

Stayed in February 2025

My mattress was not the greatest, otherwise a good experience.

Very nice location and good sized & aesthetic rooms. Nice lounge and shops.

Stayed in February 2025

Restaurant didn’t have proper clothe serviette , only had tissues.

Good location and nice building

Stayed in December 2024

Slow service

Location

Stayed in January 2025

Centrally located property. Walking distance from Victoria park and golf course. Well maintained property with clean rooms. Staff are very courteous. Indian and Vegetarian options were provided

Stayed in December 2024

Nothing

As soon as we arrived, were welcomed by the staff they served nice welcome drinks. The staff very polite and well behaved. Hotel is very nicely decorated. Room are nice. They arranged a Christmas Gala dinner which was fantastic event. The staff and management are so friendly that you feel at home.

Stayed in December 2024

Booking.com Hotel informed us cheaper to book with them direct Final price must be very close to final. Not in our case 40 plus dollars extra. We would not have used booking.com had we known

Breakfast excellent Rooms luxurious

Stayed in November 2024

Limited number of TV channels

Clean room. Good bathroom with decent hot water. Spacious room. Heater in the room. Small but good heated pool. Staff were super friendly

Stayed in September 2024

Food needs to be improved Room was too cold

Lovely location Neat and tidy

Stayed in September 2024

The pool area was quite deserted and no life guards were present at the moment. The lighting could have been better as it was quite dark at the kids pool area. But the pool was warm and well maintained.

The room was very cozy and comfortable. Was quite relaxing as it was cold and raining outside. The breakfast spread was delicious but could have added a bit more variety of desserts. The dinner was on a set menu so we ordered separately from the menu which was delicious as well. Overall the stay was perfect we enjoyed our time there. Special mention about the staff they were very friendly and caring towards our 3 year old son. He was quite happy with them.

Stayed in August 2024

The hotel is quite old so it can have a renovation to have higher standard for the price. The pool is pretty lame, so we didn't even try.

Breakfast was really nice with great buffet. The hotel and room were very clean and the stuff was welcoming and really nice.

Stayed in August 2024

Location and Hotel interiors & exteriors plus staff Operation Manager was nice and helpful

Stayed in July 2024

NA

Nice and quiet

Stayed in July 2024

Nice, fresh and beautiful location to explore the small town of Nuwara! The Grand is next door, so easy to go for the traditional high tea.

Stayed in August 2024