Quite a few small faults with the room such as cold water in shower and bath (but not sink?, tv and some sockets not working, also room service slow to answer simple requests such as providing cutlery. Found it quite expensive and although it was pleasant enough (apart from the cold water), I wouldn’t recommend or stay here again

Friendly reception staff and big room. Also clean and comfy.

Stayed in August 2025

The gym was supposed to open at 8am but it was closed till 8.45am which was a big nuisance with our departure time.

Lovely 5* property in the heart of town with easy walking distance to most things. Nice swimming pool and gym. Room was large and warm, even with an electric fire.

Stayed in August 2025

Not soo kid friendly

Location and property

Stayed in July 2025

Very cool

Very nice

Stayed in July 2025

The breakfast was a bit rubbish - not much for the kids to eat

Clean Great food choices in the food court Friendly staff Great rooms - plenty of space, mirrors and drawers

Stayed in July 2025

Staff wasn't friendly at all. Just doing their job. Only female staff members smiled, and none of the male staff members were smiling. Just noticed that they were treating foreign guests better than locals. Need to improve staff training.

Stayed in July 2025

well managed hotel with friendly staff. Location is beautiful and close to city center as well as the beautiful Lake Gregory.

Stayed in July 2025

This was such a fantastic stay and the staff were welcoming and accommodating. The rooms were spacious and clean. Overall the stay was amazing and will definitely return.

Stayed in June 2025

The pool was a bit run down

The location and the very spacious rooms - especially good beds

Stayed in July 2025

Dosas, appams, masala dosa

Location was good.. breakfast was disappointing . Veg bfast was not up to standard

Stayed in June 2025

Foods are quite average; not so options are available in breakfast and dinner/lunch. very limited options In room tea coffees not match the quality of 5star property. Indoor Swimming pool not maintained much.

Property is very good. some rooms have few of Royal Turf . Rooms are large; hotel interior is just awesome.

Stayed in June 2025

Kettle was dirty with residue, fridge was not cooling at all, waiting time on checking in was a bit lengthy. Other than that everything was pleasant.

Clean rooms, efficient cleaning by the hotel staff, bathroom was well designed. All of the groceries, bar at one place.

Stayed in April 2025

Nothing

Stayed in April 2025

The expected spar bath was an ordinary modern design bath, not a whirlpool bath

The spaciousness of the rooms and quality of the furniture. The welcoming and professional staff

Stayed in January 2025

Breakfast was passable Staff was uninterested Payment on arrival

Clean,Comfortable,Close to city

Stayed in November 2024

Food court food not up to a five star standard Food not correctly cooked or served cold frm fridge

Car park in basement Room very good

Stayed in October 2024

Nice location , centre of the city

Nice and clean

Stayed in September 2024

Taste of the food. There was no steam/sauna or Jacuzzi which should have been provided though there was a temp controlled swimming pool which was great but when someone comes on a vacation and paying so much, such basic things are expected.

Break fast spread was good but I guess the staff were all trainees including the Cheffs. Taste of the food was mediocre as we had been to other Hotels in SriLanka prior to coming to Aralia.

Stayed in August 2024

Coffee at breakfast was not good. We opted for instant coffee instead. The wifi was not very stable in both our rooms.

The moment you walked in, you are welcomed by their warm and friendly staff. The check-in process was quick and we were ushered to our rooms. Our rooms were big and comfortable. The toilets somehow does not have much sound-proofing and you can hear a lot of what is happening next door! The breakfast selection was sufficient. The main restaurant only serves a buffet. If you prefer ala carte, they have a food court which serves a variety of food. There is table service at the food court and the staff at the hotel are excellent throughout. We needed some prescription medication and Shakir from the front desk was excellent at helping us call local pharmacies. He went above and beyond to help us and we are very grateful for his efforts. Everyone here have been welcoming and friendly to us, they were very warm and they made our stay memorable.

Stayed in July 2024

Restaurant

Food

Stayed in June 2024

Location & view above service station complete with fumes (there’s no air conditioning) & early morning car noise. During cleaning towels & robe taken but not replaced for all of our 4 rooms

Access to great food court and supermarket on lower level, brilliant breakfast, large comfortable Spa room and easy location to town shops and tea plantations

Stayed in April 2024

It’s just to big - The staff didn’t have a clue what they were doing The carpets dated and badly marked there’s no character in the place . The breakfast restaurant was an over sized characterless room with 8 people watching you eat with nothing better to do . The breakfast food choices ok. At night we ate at the Grand hotel - only wished we had stayed here

Good spacious rooms and a comfortable bed

Stayed in March 2024

None that could be mentioned.

Good central location, welcoming staff.

Stayed in February 2024

Limited vegetarian food options

The location was in the heart of city and the rooms were big and spacious. We stayed in suite which was great.

Stayed in December 2023