Hated the room! It’s dated and not at all looked like what was advertised. The lighting in the room was poor, the digital pad to order never worked, and also the ability to order via the app never worked! Upon check in, we were told that our room was upgraded. If 19A was an upgrade, then I’d hate to see what the previous room looked like. I was generally disappointed in the room especially considering what we paid to stay there, we should have received much better accommodations.

I loved the property grounds, Spa, Staff, Jammers Restaurant food, Embers breakfast buffet, the ability to book excursions and shuttle service.

Se alojó en agosto de 2025

Breakfast was great and the hotel has so many amenities

Se alojó en agosto de 2025

Only complaints were there were never beach towels available if we got to the beach or pool later than 1030. Also, tried to do a yoga class and it took another person waiting in the gym for the class to call front desk 3 times before we were told it was cancelled.

Loved our beautiful clean cottage. We enjoyed walking to and from it, but the free shuttle around the resort was nice too. Gorgeous beach and pools and restaurants were surprisingly good. Staff was very nice and we thought the guys running the water activities shop (kayaks, paddle boards) were great. Loved that there was a walking orientation to the resort the first morning there and appreciated the complimentary rum punch on arrival. Loved that the clientele was all ages. My kids in their 20’s loved it as much as I did. Fabulous live music every night around the pool area made the evenings feel so festive. Our resort driver told us about a great restaurant nearby called the Naked Fisherman which was delicious. Be warned that cabs anywhere on the island are expensive ($50-80 U.S. for round trip) and usually require cash.

Se alojó en julio de 2025

Local access info

The food, friendly helpful staff, the views.

Se alojó en agosto de 2025

Food wasn’t great. First night burger was cold and chips cold Bread stale. Breakfast were ok but was carnage in the breakfast room

Beach, accommodation, interiors, facilities

Se alojó en mayo de 2025

Our Villa kitchen had tiny ants that we could not get rid of. Although the property is very beautiful, it lacks local charm.

The property was extremely luxurious and well kept. The free water sports was a great addition.

Se alojó en junio de 2025

Annoying to sign for all food and beverages when on all inclusive plan. Beach drink service was very slow, either have tons of patience or better walking short distance to the bar. Long ride from airport (true for most resorts on the island).

The food was outstanding! Special callouts - steaks at Upper Deck, snapper and sushi at Dragonfly, sea bass at Papa Dons. Beach has plenty of loungers and all have umbrellas or palapas. Water sports staff was awesome along with servers, bartenders, etc. Gym was well equipped. Room was spacious and comfortable with good AC.

Se alojó en junio de 2025

Nothing

Everything

Se alojó en mayo de 2025

Masala Restaurant is not upto the mark, we expected!!!!.

Breakfast is good.

Se alojó en mayo de 2025

Beautiful layout.. beach is lovely

Se alojó en marzo de 2025

the beach is great incl. chairs etc.Breakfast was o.k. The shuttle drivers were great.

Se alojó en enero de 2025

Buffet breakfast excellent. Food at other restaurants was ok and overpriced. Not a great place to stay if u have walking issue but not an issue with getting the shuttle service.

Beach, Pool, common areas were all great! All staff was great!

Se alojó en marzo de 2025

Our sun loungers outside our room were old, dirty and worn. The decking was stained. I wanted to rest here and it was horrible. This was a shame. I assume they are upgrading the rooms at some point. It looked like they were halfway through painting the outside area of our room.

The reception and beach front are excellent- newly renovated and fresh. The sun loungers are plentiful and comfortable. The staff are very helpful, on the whole. The food is great.

Se alojó en marzo de 2025

Although we were in an all-inclusive formula we had to sign a check every time we got something from the bars and restaurants. This was pretty annoying as we have been to other all inclusive resorts before and that was never the case. Also there was an American style tipping system so at the end the bill for tips added-up to quite a bit. Being the all inclusive stay quite pricey in the first place we felt tipping was a bit unnecessary. The waiting time at restaurants was way too long. Often families brought cards or board games to the table to keep the children occupied during the long waits. The service level on the resort suffers a bit from the local culture. Although the very great majority of the staff are lovely and warm people at times they are not very professional. Also the villas and communal areas at time missed the proper maintenance, although the consierge was always quick to call the maintenance team in case we pointed out something to be repaired or replaced. There was often building noise during the mornings from repair works being carried out around the resort.

The location is gorgeous in a lovely post-card like bay. The villas are on a pretty steep hill but there are shuttles going constantly up and down and the walk down is beautiful in very well maintained gardens in case you don’t want to wait for a shuttle. The kids-club worked wanders for my 6-yo and he made lots of friends. The coaches were very sweet and caring and he loved spending time with them. There is a mega rubber slide and a jumping trampoline in the bay which is great fun for kids and adults alike. For those who want to do extra water sports there is plenty of choice at an extra cost. Although the resort was at full capacity during our stay it never felt overcrowded. The meat restaurant by far the best of all, excellent!

Se alojó en febrero de 2025

I think if you had a disability you would have difficulty navigating this resort.

The resort was on the beach. Plenty of lounge chairs and umbrellas. In demand shuttles to and from the rooms.

Se alojó en febrero de 2025

Inadequate storage, especially drawer space. Electric power points were faulty, hanging out of the wall and not supporting plugs. Showroom in need of refurb - visitation from two creatures through the unusual ventilation openings. Disappointed in lack of evening entertainment.

Liked the beach set up and provision of beach activities. Liked the breakfast restaurant and food choices.

Se alojó en febrero de 2025

We tried 4 of the hotel restaurants and found the quality of the meal was absolutely not reflective of the price. You’re paying >150 USD for very average unflavoured food. For decent food, be ready to leave the resort. It costs roughly 60USD (+ tip) for a return trip off the resort to the north of the island where there are the next best alternative restaurants like the Naked Fisherman.

Beautifully maintained landscaping, 24hr shuttle service from the hotel to your room because the property is spread over hills, the staff were all so attentive and friendly. Superb facilities such as a well equipped gym. Breakfast was good with an omelette and crepe station in a beautiful location on the beach. Can’t fault it other than the quality of the food on offer. If you’re into your food then be prepared to leave the resort for lunch/dinner.

Se alojó en enero de 2025

Some of the older rooms are now a little tired and requiring maintenance.

Excellent reception staff

Se alojó en enero de 2025

We experienced a regular lack of communication between different services in the hotel - on a handful of occasions in the first part of our stay what we asked about/requested wasn’t provided or forthcoming. The staff were always exceptionally polite but too often it felt insincere. I would like to say that after talking with one of the managers (something we would never normally expect to have to do) they went above & beyond to both rectify our issues and ensure the ending of our stay was excellent.

We liked the location ; the range of restaurants available; being able to access day trips from the hotel; the decor & the styling of the hotel. The managers (Essey) response to our issues that arose due to”limited” staff communication between themselves - she was brilliant and rectified things for us.

Se alojó en enero de 2025

The food was overpriced and good but not great. Captive audience.

The staff is extremely friendly and attentive and I have never seen so many staff member on the premises at a hotel or resort. The breakfast choices are varied and many. It is very relaxing. There is little to do for children over 6,7 through college age. As the rooms are in the hills above the restaurants and main pool, they have a shuttle service that comes at your convenience, not theirs.

Se alojó en enero de 2025

Staff and location

Great location great staff quite steep hill to get to the villa

Se alojó en diciembre de 2024

Nothing as it was awesome!

Fun! Friendly! Great Location!

Se alojó en diciembre de 2024

Breakfast was delicious and the beach as well

Se alojó en noviembre de 2024

Having to make reservations for restaurants Took away from my enjoyment

Food drinks bed. Villa Basically everything

Se alojó en octubre de 2024