Reviews of Rixos President Hotel Astana 5 stars
Kunaeva 7, 010000 Astana, Kazakhstan
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation is very good and staff are super nice and responsive
Smoking smell in our floor was very strong. Not just in the rooms but corridors as well. The room was very fancy but outdated style
Dear Mr. Khaled Salama, Thank you for taking the time to share your feedback and for your kind words about our staff, location, and overall value. We’re glad to know you enjoyed many aspects of your stay. We also appreciate your honest comments regarding the smoking smell and room style. Please accept our apologies for the inconvenience this caused. Your feedback has been shared with our housekeeping and maintenance teams, and we will take it into consideration as we continue to improve our guest experience. We hope to welcome you back again in the future and provide an even more pleasant stay. Best regards, General manager Tansel Tercan
Dear Mr. Khaled Salama, Thank you for taking the time to share your feedback and for your kind words about our staff, location, and overall value. We’re glad to know you enjoyed many aspects of your stay. We also appreciate your honest co… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in April 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in March 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReceived room upgrade. Stuff is very helpful and friendly. This hotel. Is my number one in Astana
Cleaning stuff did this time very unprofessional work. Cups uncleaned for whole 3 days. Some taken and not returned back, how to make the tea or coffee in the room. Bar refrigerator locked, why? Empty bottles from water did not taken out left for whole time in the room. This time your cleaning stuff was real mess.
Dear Mr. Peter Thank you for your feedback. We are very sorry that the cleaning level did not meet your expectations. We would like to draw your attention to the fact that there was a Do Not Disturb sign on the door of the room during your stay. According to security and privacy standards, our staff does not enter the room if this sign is installed, even for cleaning. If you need service in the future, please do not hesitate to inform the reception about it — we will be happy to arrange everything as soon as possible. We hope that you will be satisfied with the rest of your stay and will be glad to see you again. With respect, Kind regards General Manager Tansel Tercan
Dear Mr. Peter Thank you for your feedback. We are very sorry that the cleaning level did not meet your expectations. We would like to draw your attention to the fact that there was a Do Not Disturb sign on the door of the room during y… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewEverything was great except the bathtub.
The bathtub is equipped with a jacuzzi, but it was in an unsanitary condition. Algae has been observed when turning on the jacuzzi.
Dear Mr. Chew, Thank you for your valuable feedback. We are delighted to hear that your stay was enjoyable overall. However, we sincerely apologize for the inconvenience you experienced with the bathtub. Please rest assured that we take your concerns seriously, and we have already informed our maintenance team to address the issue and ensure that such a situation does not occur again in the future. We truly appreciate your understanding and hope to have the pleasure of welcoming you back to Rixos President Astana for a flawless experience. Kind regards, General Manager Tansel Tercan
Dear Mr. Chew, Thank you for your valuable feedback. We are delighted to hear that your stay was enjoyable overall. However, we sincerely apologize for the inconvenience you experienced with the bathtub. Please rest assured that we take yo… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewThe Rixos President Astana is a great business and tourist hotel. It is well situated. Has a fantastic Turkish restaurant that does a very reasonable 4-course lunch with tea with very polite and helpful waitresses. However, at the Palm Court for snacks and tea, the tea is more expensive than in London, and the staff is less friendly, with one rushing after me as she thought I had not paid but her colleague had just taken the money. So little communication between colleagues! The swimming pool and other leisure facilities, sauna/steam room, and there is a small gym that I did not use are great, clean, and well maintained. You are given a towel on arrival. I just used my dressing gown in the room. Unfortunately, in Kazakhstan, they still insist on "blocking" the amount of your hotel cost on your credit card, which is annoying. When I checked out, I wanted to use another card to avoid bank fees instead of the one I had given on arrival at 4.30am after an overnight flight, and the receptionist was unable to remove the block, so I had to use that card, which then charged me GBP 25.00, very annoying.
Horrendous WIFI. I tried to work in my room, but it was hopeless, and I had to come down to the lobby, which is not much fun at 7pm when you want to relax! Rixos, please sort out your WiFi!!!
Reviewed: 25 January 2025 · Stayed in January 2025
Verified reviewPersonel, smiles on the faces, Aigerim and her colleagues
Service at the door and front desk.
Dear Mr. Bernard, Thank you for taking the time to share your kind feedback with us. We are truly delighted to hear that you were pleased with the warm and friendly service provided by our staff. We also appreciate your recognition of the service at the door and front desk. Your satisfaction is incredibly important to us, and we are grateful for your positive comments. It would be our great pleasure to welcome you back to Rixos President Astana in the future. We hope to have the opportunity to provide you with another exceptional stay. Kind regards, General Manager Tansel Tercan
Dear Mr. Bernard, Thank you for taking the time to share your kind feedback with us. We are truly delighted to hear that you were pleased with the warm and friendly service provided by our staff. We also appreciate your recognition of the … Show more
Reviewed: 16 January 2025 · Stayed in October 2024
Verified reviewReviewed: 25 November 2024 · Stayed in October 2024
Verified reviewBest hotel in Astana, although expensive than most hotels, but worth it. Exceptional fitness and pool services.
Dear Mr. Anuar, Thank you for your feedback. We are delighted that your stay with us was of a high standard and that you were satisfied with the service. Your opinion is very valuable to us and we look forward to welcoming you back to our hotel. Thank you for your attention and trust! Sincerely, General Manager Tansel Tercan
Dear Mr. Anuar, Thank you for your feedback. We are delighted that your stay with us was of a high standard and that you were satisfied with the service. Your opinion is very valuable to us and we look forward to welcoming you back to our … Show more
Reviewed: 16 November 2024 · Stayed in November 2024
Verified reviewReviewed: 9 November 2024 · Stayed in November 2024
Verified reviewFood is great
During cold time of the year it's little bit colder in the rooms. If you put fan on 2nd level to heat it up it's too noisy
Dear Mr Tunega Thank you for such a positive review! We are very happy to know that you liked the restaurants and the quality of service in our hotel. We always strive to offer our guests only the best and your words are an indication to us that we are on the right track. We are also truly sorry that your stay was not as comfortable due to technical problems. We will be sure to pass this on to the managers so that your next stay will be better. We look forward to welcoming you back to Rixos President Astana! Regards, General Director Tansel Tercan
Dear Mr Tunega Thank you for such a positive review! We are very happy to know that you liked the restaurants and the quality of service in our hotel. We always strive to offer our guests only the best and your words are an indication to u… Show more
Reviewed: 7 September 2024 · Stayed in July 2024
Verified reviewReviewed: 24 July 2024 · Stayed in July 2024
Verified reviewThe Rixos President Astana is the best hotel in Astana. Located in the heart of the new city of Astana, all tourist sites are within walking distance from the hotel, and residents do not need a car except for traveling to distant places. The hotel staff are highly professional and proficient in English; they always smile and handle guests wonderfully. Upon our arrival at the hotel, we were greeted by Mr. Artur, the receptionist, who upgraded our rooms for free and provided us with many conveniences during our stay in Astana. Thank you very much, Mr. Artur, you are an example of the wonderful Kazakh youth and reflect a beautiful image of the Kazakh people. Also, the customer relations staff provided us with many services such as flight bookings and tourist guidance, so thanks to all of them, you have been wonderful. As for the hotel itself, it is a beautiful oasis with wonderful seating areas amidst the trees in all hotel lobbies, making you feel like you are in a garden rather than a hotel. The food is also excellent in the hotel restaurants, catering to all preferences and tastes. All hotel staff are wonderful and strive for the comfort of the guests, with the majority of them speaking English fluently. The hotel rooms are beautiful, splendid, and clean. Surely, Rixos Astana will be my favorite home anytime I visit the city of Astana.
NOTHING
Dear Mr. Asseri, First of all, let me thank you for choosing Rixos President Astana and for taking the time to leave a review about your stay with us and rating it so highly! We always do our best to make your stay as pleasant as possible. Your attention to detail and valuable comments help us to be better. We are truly happy that we were able to provide you with the best service and that you appreciated it. We are very pleased that we were able to please you from the moment you checked in and that our colleague provided you with the best service and left you with only positive moments. We are happy to help each guest during the whole period of his stay and thus make his stay in the hotel as comfortable and cozy as possible. Thank you for appreciating the culinary art of our chef and the whole team working in the kitchen. Every dish we offer our guests is prepared with love and care for the quality of the ingredients. Your satisfaction with our cuisine is our highest reward and confirmation that our efforts are justified. We are also immensely pleased that our hotel has been a part of your pleasant stay in our city. Every praise you give us will be passed on to the appropriate department. We look forward to providing you with even better service and comfort during your next stay at our hotel. We look forward to seeing you again. Sincerely, General Manager Tansel Tercan
Dear Mr. Asseri, First of all, let me thank you for choosing Rixos President Astana and for taking the time to leave a review about your stay with us and rating it so highly! We always do our best to make your stay as pleasant as possible.… Show more
Reviewed: 19 June 2024 · Stayed in June 2024
Verified reviewLocation
No balcony
Dear Mrs.Malysheva, Thank you for such an appreciation. We are very happy that you were satisfied with your stay and we hope you enjoyed your stay at our hotel. We also apologize for the inconvenience caused by the lack of balcony. We hope that next time we will make your stay as comfortable as possible. We look forward to seeing you again. Regards, General Manager Tancel Tercan.
Dear Mrs.Malysheva, Thank you for such an appreciation. We are very happy that you were satisfied with your stay and we hope you enjoyed your stay at our hotel. We also apologize for the inconvenience caused by the lack of balcony. We hope … Show more
Reviewed: 6 June 2024 · Stayed in May 2024
Verified reviewThere was no door to the bathroom. Little uncomfortable.
Dear Mr. Tunega, Thank you for such an appreciation. We are very happy that you were satisfied with your stay and we hope you enjoyed your stay at our hotel. We also apologize for the inconvenience caused by the lack of a bathroom door. We hope that next time we will make your stay as comfortable as possible. We look forward to seeing you again. Regards, General Manager Tanсel Terсan
Dear Mr. Tunega, Thank you for such an appreciation. We are very happy that you were satisfied with your stay and we hope you enjoyed your stay at our hotel. We also apologize for the inconvenience caused by the lack of a bathroom door. We … Show more
Reviewed: 23 April 2024 · Stayed in April 2024
Verified reviewBest location. They gave me Presidential room. Had huge room with all facilities. Spa and swimming pool best. Special thanks to Alina from the waiting team.
Nothing
Dear Mr. Shakhboz, We are glad to hear that you were satisfied with your stay. We are also pleased to hear that our service left you satisfied. We look forward to seeing you again! Best regards, Guest Relations Department