Smoking smell in our floor was very strong. Not just in the rooms but corridors as well. The room was very fancy but outdated style

Location is very good and staff are super nice and responsive

Stayed in August 2025

Cleaning stuff did this time very unprofessional work. Cups uncleaned for whole 3 days. Some taken and not returned back, how to make the tea or coffee in the room. Bar refrigerator locked, why? Empty bottles from water did not taken out left for whole time in the room. This time your cleaning stuff was real mess.

Received room upgrade. Stuff is very helpful and friendly. This hotel. Is my number one in Astana

Stayed in April 2025

Service at the door and front desk.

Personel, smiles on the faces, Aigerim and her colleagues

Stayed in January 2025

Best hotel in Astana, although expensive than most hotels, but worth it. Exceptional fitness and pool services.

Stayed in October 2024

Breakfast could be improved a bit but thats if we be very picky. Didn’t ruin the stay at all.

We love Rixos Hotels in Dubai, Almaty and Aktau but never stayed in the one in Astana. Loved this hotel as well. Got upgraded this time around and loved the presidential suite. + lovely ladies at the reception especially Assel who helped checking us in + cosy and comfortable beds + atmosphere and vibe of the hotel is so relaxing, quiet and friendly

Stayed in November 2024

During cold time of the year it's little bit colder in the rooms. If you put fan on 2nd level to heat it up it's too noisy

Food is great

Stayed in November 2024

NOTHING

The Rixos President Astana is the best hotel in Astana. Located in the heart of the new city of Astana, all tourist sites are within walking distance from the hotel, and residents do not need a car except for traveling to distant places. The hotel staff are highly professional and proficient in English; they always smile and handle guests wonderfully. Upon our arrival at the hotel, we were greeted by Mr. Artur, the receptionist, who upgraded our rooms for free and provided us with many conveniences during our stay in Astana. Thank you very much, Mr. Artur, you are an example of the wonderful Kazakh youth and reflect a beautiful image of the Kazakh people. Also, the customer relations staff provided us with many services such as flight bookings and tourist guidance, so thanks to all of them, you have been wonderful. As for the hotel itself, it is a beautiful oasis with wonderful seating areas amidst the trees in all hotel lobbies, making you feel like you are in a garden rather than a hotel. The food is also excellent in the hotel restaurants, catering to all preferences and tastes. All hotel staff are wonderful and strive for the comfort of the guests, with the majority of them speaking English fluently. The hotel rooms are beautiful, splendid, and clean. Surely, Rixos Astana will be my favorite home anytime I visit the city of Astana.

Stayed in July 2024

No balcony

Location

Stayed in June 2024

There was no door to the bathroom. Little uncomfortable.

Stayed in May 2024

Nothing

Best location. They gave me Presidential room. Had huge room with all facilities. Spa and swimming pool best. Special thanks to Alina from the waiting team.

Stayed in April 2024

Nothing

I was upgraded to president suite for free.

Stayed in March 2024

Beautiful decor, great service at the reception and restaurant! They gave me free sim card that made my life there so much easier. Room was huge, comfortable.

Stayed in March 2024

A bit pricy.

Its nice hotel with amazing spa! The swimming pool is big, they have 2 nice Finish saunas and steam one and Haman as well. The hotel has nice gym and there is Irish pub opened 24/7 as well.

Stayed in March 2024

I just had to wait for my room little bit longer than usually which was not so nice as I was after long overnight trip and I'm a frequent customer of this hotel but it's ok and I can understand that if the hotel was full. I received as an exchange room upgrade, free juice and fruits so that's good as as apology and thank you for that. Than I spend I think very nice money in hotel restaurants over that couple days and on the end they changed me stupid 1100 KZT for snickers bar from the fridge. Also in the Irish Pub we had 2 nonalcoholic mojitos on the end but waiter charged us as for alcoholic one. Management suppose to thing about stupidities like this. It's really not nice to your customers and especially the frequent ones.

Swimming pool and sauna was great. Massage perfect to sooth my backache.

Stayed in January 2024

i ask the staff to extend my accommodations for 1 extra night at the first they say yes. then they told me that there are no available room. i got the night in another hotel. it's really make me upset.

The stay was lovely, loved the breakfast which was included. The place was clean and very close to my work. Enjoyed the stay. Best regards,

Stayed in January 2024

Was a bit cool in the lobby and turkish restaurant....could be cause of -30C outside..))

Very nice stay in a prime spot of Astana. First 5* in the city, but still running fancy and well.

Stayed in December 2023

Expensive

Very good otel but expensive

Stayed in November 2023

Very noisy heating

Stayed in November 2023

Nothing!

Staff here are incredible! Aibol at breakfast, Tleggan at the Irish Bar, Igor and the reception staff were incredibly helpful and friendly people. The hotel itself is beautiful. The lobby, the spa facilities, the restaurants, it's all top class. You will rarely stay at a more beautiful hotel with such great service. We requested a quiet room and our room was silent at night with an extremely comfortable bed. Cleanliness was 110% perfect. Location is great too, a 10 minute walk to the boulevard with Baiterek and other sights.

Stayed in September 2023

Location, value, breakfast, pool, staff.

Stayed in August 2023

My stay at the Rixos was excellent. The hotel upgraded my room to the Premium Suite. The staff was very nice; everything was clean; the spa was exceptional;

Stayed in April 2023

Nothing, the only complaint was the Irish bar allowed smoking!

The overall experience was very good.

Stayed in March 2023

can’t use the Swimming pool as there is rule to use swimming cap

The Breakfast

Stayed in January 2023

Excellent stay in Rixos Astana. Very helpful and friendly staff. Exceptionally good food.

Stayed in October 2022