The room could be cleaned more thoroughly. There was a dead locust under the table besides our bed which was clearly visible, but it was not removed everyday that the room was cleaned!

The luxurious look of the hotel and the Atrium was good for business meetings. Services like breakfast were satisfactory.

Stayed in August 2025

I wish there was a mini fridge in my room. They only have a mini bar fridge. And also, the pillows are not comfortable for me… too thin… the air conditioning unit is difficult to adjust…

The staff and the receptionists are approachable and accommodating.

Stayed in August 2025

Too crowded on weekends

Stayed in April 2025

The breakfast is spectacular, a variety of dessert and principal dishes, I loved them. Relax in the pool and get a massage to your legs and feet, you will love it!

Stayed in November 2024

Went to sea food and resturant was seated and given menu then waited 15 minutes and no waiter approached for drink or food order. Walked out

Stayed in October 2024

Water in the pool was not clean! I was disappointed and it good that I was using my swimming glasses. Second, Pillows were way too soft and really not comfortable. I know that Rixos Kadisha is one of the best place in Shymkent for photography on weddings, but clients of Hotel should be Priority Guest! I was using elevator and some photographers and Bride and Grooms ask me to use next elevator and step out from it…Not nice from any angles! But, staffs should let them know that Hotel Guests are Priority for Hotel not the renting for photos …

Location, breakfast, towers,clean

Stayed in October 2024

We experienced frequent disconnections from the WiFi network, and require fixing.

Everything was wonderful, we thoroughly enjoyed our stay and would love to come again.

Stayed in June 2024

Please be cautious when handling curtains, as they might fall down when you open them.

We had a wonderful experience at Rixos Hotel. Initially, we had booked a one-night stay, but we were so impressed that we extended our stay for two more nights. The hotel is truly one of the best in the city. The breakfast was delicious, the location was excellent, and the staff was incredibly friendly and helpful. There were many activities to enjoy, such as swimming in the pool, relaxing in the spa, or having a cigar at the White Horse Bar. We thoroughly enjoyed our stay and are considering extending it even further.

Stayed in June 2024

The breakfast very good. The spaa was nice.

Stayed in June 2024

The concierge wasn’t as helpful as we hoped for finding things to do. We were there over central Asian new year (Nauryz) and they didn’t know what festivities were on, so we missed the only event that happened (we walked past it the next day when they were taking apart the stage). The pillows weren’t firm enough for me (they are those down pillows which are incredibly soft but lack any support)

The hotel is very nice and ornately decorated inside. The atrium is beautiful. The pool was great for the kids, especially given the windy and rainy weather we had. Our bedroom was a large family suite on the 5th floor. It was mostly very comfortable.

Stayed in March 2024

Room, swimming pool, personnel

Stayed in March 2024

Bad water in coffemashine

Nice

Stayed in November 2023

N/A

The staff was friendly and accommodating, the room was spotless and comfy, and the location was perfect. Great amenities, delicious food, and superb service. Highly recommended! Will definitely be back

Stayed in October 2023

Shower! Breakfast

Good, but! You need to clean better! Very import for Your info, your pillows are VERY uncomfortable!!! Too soft! It was same comments from my son

Stayed in July 2023

Only issue we had was a confusion over payment which could have been handled better by the staff.

One of the best hotels in Central Asia for facilities - the spa area in particular. Also very well located in the city.

Stayed in June 2023

in our second stay the girl in the reception was really rude , I ask her to change the room because there was bad smell in the room itself , make it full the mini bar because it was empty , I called first but seems like the girl didn’t even tried to fix my problem so I went down to talk to them face to face , so they called to somewhere and she forgot that we was sitting and waiting for her answer in front of her , so general manager ask her why the guests are sitting here and she was like “aaah” and I said u forgot about us ? she was super nervous and I told to manager that in our first stay they have been welcoming us that’s why we back here and he of course fixed everything, changed the room immediately, send us complimentary things which is make us really happy

first day I really like it how they welcome us then next day I checked out because I had things to do in another city and I back to hotel because I was really really happy to see the service there and the hotel it’s self very beautiful and the General manager who have been so welcomed us in our second stay there because I went to to them and I told him everything with what I’m not happy

Stayed in May 2023

location, breakfast, spa, lobby bar

Stayed in March 2023

If there is a deposit required at the time of check in, apart from the tariff, it should be highlighted and spoken upon rather than refusing to bill on to the room for any restaurant service availed. In any case, bills for services utilized from restaurant should be billed to the respective room ... which can be taken care of while check out.

Overall all had been good. House Keeping and respective schedule can be better

Stayed in February 2023

Breakfast food

Everything

Stayed in March 2023

Everything's all right

A high standard facility. Great restaurant in the hotel, excellent breakfast. SPA center at a high level. Very comfortable rooms, high class interiors, spacious with very comfortable beds. Operations Manager Mr. Musa - a real professional, a perfect organizer, very helpful and cultured. Mr. Musa is a model of professionalism and high standard of work. Thank you Mr. MUSA - I owe you wonderful moments in the hotel! Thank you very much - I will return to this hotel.

Stayed in February 2023

Having to leave after a great stay.

We would rate everything 10/10. The building is palatial, great room, amazing decor, great pool and gym, extremely good breakfast. We would rate this hotel as the best in the region.

Stayed in December 2022

very good

I recommend it to everyone, great atmosphere, very clean and comfortable

Stayed in November 2022

Nice building

Stayed in November 2022

Bedroom walls too thin . I could even hear who the guy was talking to on his phone in the next room . Road outside turns into a drag strip after dark . Staff need to smile , no chance with the reception and foyer staff . Needs more than 1 person at reception .

Perfectly clean hotel . Attentive staff . Nice décor . Classically styled big bedroom

Stayed in October 2022