Very clean and organized

Stayed in August 2025

This is a real luxury hotel, from A to Z. From the moment you arrive at the lobby, you realize that is a paradise. The entire stuff , all the people are perfect ready to satisfy your request. Everybody speak english and take care of the guest. Breakfast Is massive and fresh products. Room Is very spacious, with powerfull shower and separate toilet room. Lots of amenities comes free in the bath as well. Top restaurant with High class service , beautiful view on the 23 floor over the city. Location Is right in the middle of the main attractions. Cant be Better hotel in Astana!!!

Stayed in August 2025

Prime location and all kits in bathroom available

Stayed in July 2025

Everything is so new

Stayed in June 2025

Renovation, service

Stayed in July 2025

Too hot room. Too too too hot.

Beautiful and clean and they have a incredible piano

Stayed in October 2024

I would not rate this as a 5 star hotel and the value for cost was just not there. It was fine as a hotel but I would reassess the 5 star rating. Room issues - sink drains slowly, carpets were stained. Bar - Actually a shisha bar at night, very smoky and not set up for socialization between groups. Convenience - had to go through bag x-ray and security every time we entered. The other luxury hotel in the area did not have this requirement. This did not make me feel extra safe, but rather raised the question if this particular hotel had security incidents before resulting in these checks.

The desk and lobby staff were friendly. The facilities were clean, and the lobby was nice. Overall it was a fine hotel but I would not rate it as a 5 star.

Stayed in September 2024

Better breakfast selection - maybe not a coffee machine but proper coffee etc.

My daughter liked the pool area themost

Stayed in September 2024

Breakfast coffee, variety of dishes, SPA zone was a bit cold, uncomfortable to move between swimming pool and saunas.

Friendly staff, good location, rooms were clean, beautiful lobby

Stayed in July 2024

Needs new carpet and some updating.

It was a bit dated, but it was nice. The room was huge.

Stayed in July 2024

The mattress was very hard and used; needs to be replaced otherwise the sleeping quality is marked very low despite the spacious room. Waterfall in the swimming pool wasn't in operation.

Spacious room and nice swimming pool.

Stayed in June 2024

Needs renovation

Needs renovation!

Stayed in April 2024

Basic breakfast for a five star hotel. If it is important spa and a swimming pool are from 90s’ but clean. Heater didn’t work upon arrival but I am sure that it was a local problem. Solved.

Huge and comfortable rooms with a good facilities. Not so far from everything.

Stayed in February 2024

Cleaning

Food and swimming pool

Stayed in January 2024

Poor breakfast, trash under the bed

Room size, spa

Stayed in January 2024

Actually it was fantastic hotel

Location , staff, breakfast all was amazing

Stayed in October 2023

23 etaj ploho power

Basen spa

Stayed in October 2023

Good location, delecious food, good price

Stayed in October 2023

jacuzzi did not work, rooms & furniture need refreshment.

Location, the revolving restaurant, the swimming pool, breakfast choices were excellent, Shanti spa was also excellent

Stayed in October 2023

The room looked outdated. One day my room wasn’t cleaned at all despite I put the sign «clean the room». For breakfast, one has to come earlier - as after 9 am there was no much choice of food left & they didn’t provide more.

The location of hotel was great. The view from breakfast place on the 23rd floor was also great. The room was spacious and quiet. The reception was great, the staff always helpful!

Stayed in October 2023

Actually liked the bed, but not sure if it's good for the back or bad.

Very nice hotel and the staff are friendly and polite. Beds are a bit tough but very good hotel in a good location with many dining options and the city center park just around the corner.

Stayed in September 2023

Some choices at breakfast ran out too quickly. Some facilities in the pool shower spa were not working (the steam room for example was out of order the four days we were there) or finished. The bill for the Hotelbar could not be charged to the room.

The location is great. Breakfast was good. Had dinner in the restaurant and it was quite good. The pool was very nice, my son loved all three, the main pool the kiddy pool and the jacuzzi. The staff was very helpful.

Stayed in July 2023

Too noisy

Comfortable

Stayed in August 2023

Due to my great time there, I totally forgot a situation. I don't know if there are different ladies attending the restaurant in the afternoons, because the one in the morning is just amazing. But one day I wanted to go to the bar and I got confused in the 23 floor where is the restaurant. There is always someone receiving you (hostess). First of all, she doesn't speak English. second she swiped me with the sight guessing why I was there (very rude and impolite). Third, it seems like she was criticizing me with her colleague. I recommend you to invest in a course of customer service to your people (not everyone, cause as I said, you have magnificent people working with you). It is pretty sad, those days your are classified because of your clothes or your look. When actually, you can afford Hotels like yours. Please, take it on mind. And this one the only thing and I am sorry for not giving you a big score for staff and value, that is something I consider, I mean, staff is also a value to the hotel.

The building itself it is amazing!! the view was exceptional, and the location was great! I spent a really great time there. Thank you very much, and I hope I can visit Astana and staying again at the hotel very soon. the kindness of the 97% of your staff.

Stayed in September 2023