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Reviews of Grand Cayman Marriott Resort 4 stars

389 West Bay Road Seven Mile Beach, CI KY1 -1202 George Town, Cayman Islands

#16 of 20 hotels in George Town

Guests' Choice

Review score

Based on 112 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    9.2

  • Value for money

    7.3

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 5 August 2025

    7.0
    A good ‘middle of the road’ hotel.
    • Leisure trip
    • Couple
    • King Room with Oceanfront View and Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Rather noisy and corridors felt damp.

    Friendly staff and had decent facilities.

    Stayed in June 2025

  • Reviewed: 10 May 2025

    8.0
    Lovely and relaxing stay
    • Leisure trip
    • Couple
    • King Room with Oceanfront View and Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The included 18% gratuity on all checks really added up. While it’s very nice that the service workers are being tipped appropriately we found them adding gratuity on our included breakfast was a bit invasive as we only chose the buffet and got all items ourselves. Having them explain it was for bringing us our coffees and we had to pay 18% of the total cost of our “included” breakfast seems wrong. We would have gladly paid several extra US dollars for them bringing us our coffees….but it didn’t feel like it warranted 18% extra.

    The room was clean and it had a very nice ocean front view. Staff went above and beyond from the doorman to the front desk to people getting our drink orders at the pool. The bar area in the hotel made delicious cocktails.

    Stayed in May 2025

  • Reviewed: 26 April 2025

    9.0
    Very good choice. I will come back for sure
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    The Staff is excelent

    Stayed in April 2025

  • Reviewed: 6 April 2025

    7.0
    Overall, the resort is very nice and the location is great.
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    My primary issue is the mandatory $60 per day resort fee for access to kayaks, snorkeling equipment and swim platforms moored off the beach. They’re nice, but you don’t that value every day for these. I’d rather pay as you go. Also, as with cruise ships, people ‘save’ poolside chairs and disappear for most of the day.

    Access to the ocean and pool

    Stayed in March 2025

  • Reviewed: 1 March 2025

    7.0
    What a shame the beach has gone
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Having no beach is a significant negative factor when comparing against other hotels of similar quality, especially when the price remains high.

    Location is great Breakfast room is great

    Stayed in February 2025

  • Reviewed: 24 February 2025

    8.0
    Cool
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The sea has moved in so much over the years that there really is no place to sunbathe on the beach by the hotel. You can walk further down the beach - given space limited sun beds on the decking area.

    Visited before. It’s good to see they have renovated as it was starting to look v tired

    Stayed in February 2025

  • Reviewed: 21 February 2025

    9.0
    Very comfortable stay and great location?
    • Leisure trip
    • Group
    • Double Room with Oceanfront View and Balcony
    • Stayed 3 nights

    Maybe beach shuttle could run longer - stops at 5pm. Glad to hear that beach reno permits are underway.

    Friendly bar staff and unique drinks. Comfortablerooms.

    Stayed in February 2025

  • Reviewed: 6 February 2025

    8.0
    Enjoyable but by British standards very expensive island to visit.
    • Leisure trip
    • Couple
    • King Room with Courtyard View and balcony
    • Stayed 8 nights

    No real complaints regarding the hotel.

    Staff were very friendly and helpful with questions raised, the Veranda restaurant and bar was pleasant for alfresco dining and the shuttle service to the main beaches was useful. The bus stop into town was just across the road and a local car rental establishment was adjacent to it.

    Stayed in February 2025

  • Reviewed: 17 January 2025

    8.0
    Very nice stay. People were very nice. Bed and shower very comfortable.
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 12 nights

    I didn’t like that the hotel charged a resort fee that they didn’t disclose up front.

    Great location and you can walk to most everything. There is also a public bus.

    Stayed in January 2025

  • Reviewed: 18 December 2024

    9.0
    We had a wonderful vacation at GCI. We enjoyed staying at the Marriott. Staff were so friendly and accommodating. There
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    No beach front No microwaves Lobby could be loud

    Convenient location (middle of SMB) Friendly staff Clean Veranda restaurant Pool Shuttle to beach

    Stayed in December 2024

  • Reviewed: 18 December 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Courtyard View and Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Expensive

    Stayed in December 2024

  • Reviewed: 5 December 2024

    8.0
    Overall enjoyable stay at Marriott in
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 6 nights

    No direct access to the Beach Noisy Renovation working currently taking place at the rear of the property

    Spacious Room Polite attentive staff

    Stayed in December 2024

  • Reviewed: 26 August 2024

    9.0
    Amazing staff/convenient location
    • Family with young children
    • Double Room with Oceanfront View and Balcony
    • Stayed 5 nights
    • Submitted via mobile

    The AC in the room, stops and restarts often, very loud and disruptive. Musky carpet smell in hallway.

    Staff were amazing from check in, housekeeping, restaurants, concierge, they were also friendly and accommodating. Loved the pool and Jacuzzi and the amazing sunsets. Lovely hotel, great location and food. Would definitely return.

    Stayed in August 2024

  • Reviewed: 30 June 2024

    9.0
    We had an amazing time, definitely recommend staying here. The pool, the beach, great staff. We will be back!
    • Leisure trip
    • Family with young children
    • King Room with Oceanfront View and Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The only thing that I didn’t like was an odd smell in our room. That’s the only thing I can truly complain about. I do wish the breakfast was cheaper.

    Cleanliness, friendly staff, all the activities that are offered. Also, the refreshments by the pool and in the lobby were a plus. The breakfast buffet offered a great variety.

    Stayed in June 2024

  • Reviewed: 26 April 2024

    9.0
    I enjoyed the hotel. I just wish they had a beach.
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    No beach at hotel.

    The property was beautiful and the location was perfect. The staff was very friendly.

    Stayed in March 2024

  • Reviewed: 28 January 2024

    7.0
    I love the Cayman Islands , I love the sun , sand and sea .....
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 4 nights

    It was a work trip so I did not visit the beach , but what I can see from the view the beach has lovely blue and green waters

    Stayed in January 2024

  • Reviewed: 11 December 2023

    7.0
    Stayed while husband was hospitalized.
    • Leisure trip
    • Family with young children
    • Double Room with Courtyard View and Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Room was in need of multiple repairs and was very dated. One night we were awakened at 12:15 am by a HUGe drunken party in the room next to us. We had to call the front desk two times before anything was done. There were at least 30 people in that room. This is not what we expect when staying at a Marriott Resort—especially at the rate we were paying.

    Coffee area was great

    Stayed in December 2023

  • Reviewed: 13 November 2023

    7.0
    It's a great place for families.
    • Leisure trip
    • Group
    • Deluxe King Room with Balcony
    • Stayed 4 nights

    The resort is currently being renovated so there's quite a bit of construction noise during the day. No beach is a definite negative, but overall a great place to stay.

    The service and restaurants are fantastic and the location is tough to beat.

    Stayed in November 2023

  • Reviewed: 29 August 2023

    8.0
    As the paying partner, it met my expectations.
    • Leisure trip
    • Couple
    • King Room with Oceanfront View and Balcony
    • Stayed 5 nights

    We were sorry to see that the beach had been eroded by hurricane impacts. There was some disappointment that we would not be able to lounge on the beach. I would not say that it detracted from our overall experience and it was missed. The dinner menu inhouse was less than stellar.

    This was our third stay and I specifically asked for a 1st floor room near the hot tub. We were assigned room 126 which was our room on our 1st stay so We were extremely happy with the room. It made for a delightful beginning to our vacation. Also, the buffet breakfast was excellent. The service around the pool was excellent. Neal was our favorite. He was super helpful and attentive.

    Stayed in August 2023

  • Reviewed: 24 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 10 nights

    Not up to you, but really no beach left. I was just recuperating from total knee surgery and very difficult to get down to the little bit of beach that was left. Felt it was very dangerous without any railing and steep steps.

    very nice building, very nice employees, great food. Room was good size. All staff very helpful. Would recommend it.

    Stayed in June 2023

  • Reviewed: 11 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 3 nights

    I booked a double and they gave me a king and a pull out.

    The staff was sooo friendly.

    Stayed in August 2023

  • Reviewed: 9 August 2023

    7.0
    was relaxing
    • Leisure trip
    • Family with young children
    • Double Room with Oceanfront View and Balcony
    • Stayed 6 nights
    • Submitted via mobile

    no beach.

    was nice

    Stayed in August 2023

  • Reviewed: 7 July 2023

    8.0
    Had a great time
    • Leisure trip
    • Couple
    • King Room with Partial Ocean View and Balcony
    • Stayed 4 nights

    The one bad drink from the bar seemed like he didn’t no how to make it.

    The water beach poool the whole resort.

    Stayed in July 2023

  • Reviewed: 18 June 2023

    8.0
    would definitely stay again due to the staff and service provided and the comfortable rooms all with a balcony
    • Business trip
    • People with friends
    • Deluxe King Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    There is no access to a beach anymore from the hotel and the pool isn’t massive but you can still get directly into the sea and the snorkelling is good.

    The staff were amazing, always willing to help and make sure every need was catered for, the room was spacious and comfortable and the food delicious.

    Stayed in June 2023

Showing 1 – 25

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