Reviews of THE PLAZA Seoul, Autograph Collection 5 stars

Convenient location and the room is equipped with modern facilities with one touch central control of curtains and lights. Great pool with 20 m length and large jacuzzi and sauna area.

Breakfast closes at 10 am which is earlier than market norm of 10.30 am - 11 am. At check out, the staff was not clear of the items charged upon my enquiry and even spoken to me in Korean that I clearly can’t understand. Our room was a bit stuffy with insufficient air conditioning and the toilet seat was not properly cleaned and sanitized.

Location is good and connected to City Hall Metro station, quite and nice rooms

The cleanliness of the hotel and the room. Staff are polite and professional.

The food for breakfast could be better.

comfortable room, comfortable bed, good air conditioning, varied breakfast buffet

no possibility to open the window but the air conditioning works well, it is almost impossible to check into the room before 3 p.m. (even for an additional fee)

Staying at The Plaza Hotel in Seoul was an exceptional experience from start to finish. Perfectly located in the heart of the city, it offers a prime central position with breathtaking views directly overlooking Seoul Plaza. The hotel’s atmosphere exudes prestige and sophistication, and every detail—from the elegant decor to the spotless rooms—reflects a high standard of cleanliness and care. The check-in and check-out process was seamless and efficient, handled by some of the most courteous and professional staff I’ve encountered. Whether you’re visiting for business or leisure, The Plaza is a superb choice that combines comfort, style, and impeccable service in one of Seoul’s most iconic locations.

Nothing

Great location, great staff and really enjoyed all the restaurants in the hotel

Pool was nice just a shame it was in another building

Great location, great hotel, architecturally and internally super decorated. Professional staff and helpful Great and delicious breakfast. Clean and spacious room,with an amazing view.

Upon arrival, everything seemed fine. The check-in process was smooth, and I was optimistic about my stay. However, that optimism quickly faded when I woke up one morning to find my bathroom completely flooded. My toiletries and bath towels were soaked! While the staff apologized and asked to move me to another room, they didn't offer any explanation for the flooding issue. To make up for the inconvenience, I received a bottle of wine, which was a nice gesture, but it didn’t fully compensate for the hassle. On my second night, things took a turn for the worse. Despite being exhausted from a full day of touring, I couldn’t sleep at all. The room had a strange, eerie vibe, and I genuinely felt an unsettling presence, something I’ve never experienced in all my travels. As if that wasn't enough, I felt the same eerie sensation on my third night. It became so overwhelming that I had to change hotels in the middle of the night. Thankfully, there was another hotel nearby that had availability.

The cleanliness of the hotel was also concerning. The carpet in my room had a musty smell and clearly needed a deep clean—vacuuming wasn't enough. It made me sneeze throughout my stay, which contributed to the overall discomfort. While I travel frequently and have stayed at numerous hotels, I can confidently say that this experience was one of the worst. The combination of flooding, strange feelings at night, and cleanliness issues made it impossible to enjoy my stay. I would not recommend this hotel based on my experience.

I've stayed at Plaza many times. If the room is bigger, it will be PERFECT! I like the location as I hang out at Myeongdong a lot. I know how to get around to the areas that I need. This time my stay coincided with Squid Games Season 3 event and I was able to view from my room! Great bonus! Having the airport limo (6701) available for this hotel is also a plus point for me. I will continue to stay at Plaza for security and value for money. So keep the rates competitive and reasonable!

Room size and set up - a bit small. Nothing much that you can do.

Very comfortable. Great value for the money. Great location tourist wise. Right next door to a good subway line and airport bus to Incheon picks up right there

Location was good, room was clean

There was an event going on in front of the hotel, especially at late night, it was very noisy.

Great location close to transport, shops. Excellent hotel and facilities. Staff were all friendly and helpful.

None

Friendly and helpful staff.

Rooms are quite small, but clean, and beds are comfortable.

Lin Lee who helped us with the tours was amazing.

I couldn’t fault this hotel - easily the best hotel we’ve ever stayed in and Seoul is the best place we’ve ever visited - already planning our return trip. The staff were the best we’ve encountered anywhere! The hotel was outstanding.

Nothing

Location was great. Loved the view of the plaza and all the activities right outside. Right in the centre of things. Bed was comfortable.

Room was small and dated and not a five star experience. Nowhere to put luggage. No racks or space other than one wardrobe. Miserly offering of teas/coffee etc. Shower head could not be angled. Poor offering of coffee and bakery items on weekends in a so-called “boulangerie” that did not open until 10:00am. We were not interested in a full buffet breakfast. There is little open in the surrounding area if you want a quick breakfast somewhere on any day. The concierge was of little help in finding nearby options. Tip: there is a bagel and coffee shop called Beargels which seems to be the only open option, but that gets boring after the first day.

This was my second stay at the hotel, and once again, it was a very pleasant experience. The room was big, clean, and comfortable, and the staff were friendly and welcoming. The location is excellent, it is close to many sightseeing spots, which made exploring the area very convenient. I especially want to highlight the valet team they were outstanding. Always positive, helpful, and ready to assist, even when I had questions about nearby places to visit. Their attitude truly added a special touch to my stay. Highly recommended, and I look forward to coming back again!

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The high end decor, very helpful staff and great location.