Reviews of JW Marriott Dongdaemun Square Seoul 5 stars

Good selection at buffet and very nice fb manager and all the chefs were nice . Lotsa variety of different cuisine only glitch was closes at 10 am sharp think timings could be extended . Ms Amy from front office team who checked us in deserves to be promoted as she can communicate well with guest be proactive and offer options . English was very good and she is an assess to the hotel . One of the bell boy outside was very friendly abd helpful and housekeeping lady was very kind . Overall good staff but maybe English communication should be better as could not understand few people .

Room service had no options for vegetarians and we had to request several times and meet fb team till they understood the whole concert of vegetarians and no egg no fish etc . Duty manger was bit rude once Mr Frank when we requested for food substitutes for egg options as if we trying for free and later they offered us a comp meal which we could not fit in due to departure .

Luxury hotel with great choice of restaurants , good location, good breakfast, confortable rooms. A pleasant rooftop terrace accessible from the execitive lounge.

I think it should be more clean in the toilet. Furthermore, it was included an access to the executive loungue which supposedly should be open until 9 pm ( based on their website) but when we arrived after 7 pm there was no snacks, only drinks and some biscuits. The information should be more accurate.

10/10 would not stay again. For the price I paid for 10 nights, I would top up just abit more for a grander hotel.

The convenience to doota mall/DDP and dongdaemun station. The staff were superb, extremely friendly. Shoutout to the doormen, they would ask for your cab number (if you’re waiting for one) and actually go out of the hotel premises to wait and lookout for your taxi and guide them into the hotel for you. Impeccable service.

4 things, 1. The biggest issue which would concern a lot of people, NO CONVENIENCE STORE FOOD ALLOWED BACK IN THE HOTEL. Meaning, NO microwaveable food, NO kimbap, NO triangle onigiri, nothing that is considered a meal to the hotel staff is allowed. They told me only “small food” allowed, where the reception explained only packet potato chips etc were allowed. This seriously pissed me off because firstly, it didn’t say ANYWHERE in the hotel website or booking.com that no outside food were allowed. Only upon check in did they tell us this ridiculous rule. I asked why such a rule even existed, they told me that it’s to avoid cases of food poisoning but kept insisting that they have a “24 hours in room dining”. No offence, but who’s to say, one wouldn’t get food poisoning from their in room dining too. It’s definitely a possibility. There was a night where I asked them if there was a microwave available in the hotel, they kept reiterating before I could even mention why I needed the microwave (I have a 5 month old baby by the way), that no outside food is allowed. I found that very ridiculous and decided not to carry on with the conversation. 2. Now this was the main issue I had with the hotel, no food deliveries allowed (now I know not everybody would be bothered by this as some people don’t know how to use the delivery app or care to have supper) but it’s all about the Korean experience. We enjoyed going back to the hotel rooms on our previous trips and ordering food we couldn’t stomach after dinner or simply too tired to travel to another place to eat. Watching shows and eating in the comfort of our room. 3. The pillows were ridiculously soft for a pretty hard bed. It’s to the point where stacking 2 pillows on top of the other didn’t work as well. My head still sunk all the way to the bed. 4. Honestly, 5 stars hotel but the toilet was O L D. You can see that they did nothing to refurbish the bathroom.

Location opposite the beautiful East Gate especially beautiful at night. Please request an upgrade to a room with a view and you won’t be disappointed. Staff at reception, drive way and dining room very friendly and helpful.

Bathroom could use an update but overall the room was comfortable.

service and they went extra mile , spoke good english

could include indian dishes for buffet breakfast .and also more local and indian cuisine in the restaurants. Felt in-dining pricies were too steep

Great breakfast and amenities (incl indoor swimming pool). Staff is helpful. Room is large and super confortable.

We were on the 3rd floor and the room had zero view which was disappointing.

Great location next to dongdaemun markets, nice rooms

Everything

Nothing to mention

All

Nothing

JW Marriott Dongdaemun Square Seoul is a lovely hotel and the staff are absolutely amazing - it is a lovely clean hotel and has everything that you need. Rooms are immaculate, we had a corner suite with wonderful views. House keeping staff kept the room immaculate and all the staff were extremely friendly. Breakfast was lovely with plenty of choice and we ate at the steak restaurant for one meal which was perfect. Probably one of the nicest hotels that we have stayed in.

N/A