Good

Stayed in April 2024

It actually quite boring, most of the store are close and the swimming is way too far from the ocean tower.

The view of ocean tower is amazing. The hotel staff are kind and the food was okay but could have do it better.

Stayed in April 2024

Trying to find the Ocean Tower since i was dropped off at a different tower. Every staff i approached told me to go a different way & i was exhausted just trying to find the lobby.

Initally when we approached the check in counter at around 1pm the lady was a little stand offish & said check in only starts at 3pm which we totally understood. We just wanted to leave our luggage first so that we can go attend the EXO fanmeeting that was happening at 2pm. It would have been nicer if she wasn't so hostile. Managed to check in at 5pm. I think the staff name was Elia Kim, she was so sweet & efficient. Check in took less than 10mins & she always had a smile on her face. Concierge team was also very nice too. Room is so huge! Toiletries were from Aqua Di Parma! Bath tub was lovely. We ordered room service dining & we also got our food within 40mins. Overall i loved my stay so much

Stayed in April 2024

Not fully opened. Huge facility, needs a lot of walking.

Recently opened. Friendly staff. Spacious bathroom.

Stayed in April 2024

check in took one hour. the location is very far out. without a car, it can be inconvenient.

rooms were very comfortable and new. the staff was helpful and very patient to answer my every question. overall a very nice and pleasant stay.

Stayed in March 2024

It's good place to take nice photos and also breakfast was fine.

Stayed in February 2024

Everything met our expectations given that we wanted a hotel near the airport. For those who are planning to spend more time in Seoul, it's best to look for hotels within Seoul to avoid long travel time.

I like that the room was big, clean and had a great view. I also appreciate how helpful and attentive the staff are. Everyone I interacted with from the concierge, front desk, in-room dining and the pool staff- they were all welcoming and treated us kindly. In-room dining had good options and the food was to our liking If looking for a place near the airport, the hotel should be a top choice!

Stayed in May 2024

spa center was too crowded and rides were not open.

It’s not a Hotel, it’s huge entertainment complex with Mall, kids play center, shows and foooood. We loved our stay and recommend to stay at least one night there.

Stayed in May 2024

The staff were very friendly and helpful. The place is beautiful and good for families as there are many activities around the resort.

Stayed in May 2024

Staff were hopeless. Check in process was terrible. Porters were terrible. We carried our bags to reception. Casino taxed us 22% of winnings on machines. Breakfast wasnt included for $800 per night.

The building is amazing.

Stayed in May 2024

We had an adjoining room so it wasn't as quiet as we would like.

Spacious, clean room, comfortable bed and great bathroom with bathtub. Staff was kind and helpful. Breakfast was great.

Stayed in April 2024

The room lacks ventilation. Stuffy and no air flow even you activated fan speed max and aircon settings. Almost Every programmes on tv is Korean without any English subtitles. you have to pay extra to use the Splash Bay. End up everyone packed the small indoor pool. The food at the restaurants are overpriced and bad. There isn’t much shopping. Casino is not my thing.

It is a 5 star hotel resort but frankly speaking it doesn’t live up to it. The pool indoor is a joke and the service is bad. You find that finding your room or even the wellness club is a challenge. There is just very bad poor signages and most staff can’t even speak English.

Stayed in May 2024

The check in process took some time due to how busy it was on the day. The bed wasn't very comfortable....it felt quite hard to sleep on making for a difficult night's sleep. The splash bay isn't really worth the money for adults....there wasn't a lot to do there, only the lazy river and a small children's pool. I expected more for such a new resort.

The check out process was super simple....rather than queuing up, we were able to use the key drop box. The breakfast was very good, there was a wide variety of dishes available. The hotel pool was good, although busy when we went. It felt great to be able to use the sauna afterwards.

Stayed in April 2024

The proximity to the airport. Amazing decoration and amenities.

Stayed in April 2024

It’s always busy and it’s obvious the hotel staff can’t keep up. So even though the resort just opened most of the furniture is already stained and the elevators and hallways are usually dirty.

It’s new, but that’s all it has going for it. Throughout our stay the room was barely cleaned. The housekeeping staff don’t even take out the dirty dishes we used. The rest of the hotel’s service is okay. The front desk is always swamped so even if you call from your room you’re usually put on hold.

Stayed in March 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in March 2024

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Stayed in April 2024

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Stayed in May 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024