The only downfall is that we wish we had stayed longer 🫣

We are truly grateful for our remarkable stay at Empress Angkor Resort and Spa. From the moment we arrived, the staff were warm, welcoming, and attentive. The complimentary breakfast each morning was absolutely delicious and offered such a great variety. Our room was spacious, well-equipped, and incredibly comfortable, with everything we needed for a relaxing stay. The staff’s ability to communicate in English was very helpful and made everything seamless. The resort itself is stunning elegantly designed and complete with excellent facilities and amenities that went above and beyond our expectations. We were extremely lucky to have almost the entire place to ourselves 💗💗💗

Stayed in August 2025

Nothing bad to say about this hotel.

My driver ho was sent from the hotel to pick me up at the airport ended up driving me for 3 days and he was very good. And the staff all from cleaning to the reception was very good and helpful and friendly.

Stayed in February 2025

Its a little far from the center of town.

Beautiful wood interiors and large clean pool.

Stayed in February 2025

The staff at the bar were not as attentive or helpful. Dinner took a long time to be delivered- over 1 hour.

Lovely facilities and very helpful staff.

Stayed in February 2025

High price for food according to quality.

Very good hotel.

Stayed in January 2025

Pool bar plays loud music all day and up to around 11pm, so relaxing by the pool is only relaxing if you like thumping club music playing in the background! If you go for the late breakfast sitting the hot food is cold. After spending a day or two just relaxing at the hotel we discovered that the hotel prices for food and spa facilities are around 10 TIMES more expensive than in the city! We paid $40 for a massage at the hotel and $4 at a massage shop in the city!

The building and interior decor are amazing. I wished I had more time to just walk around and look at all the carvings, furniture and details. The staff are friendly and helpful. Lovely swimming pool, with towels provided (although they don't tell you that). Ensuite had both bath and shower. Bath robes provided. New bottled water provided each day. Fridge, tea & coffee making facilities in the room. Far enough away from the city centre to be quiet. Beautiful spa facilities (but expensive)

Stayed in January 2025

The room was above the pool bar which played loud party music from 7:30 am to 10:30 pm!! It was impossible to relax. I asked the bar staff for quiet calm music one day when there were only a few people around the poolside relaxing and reading. They said yes but kept on playing the same thumping music. There are signs in the room asking guests to be environmentally conscious, which I'm very happy about but housekeeping staff turn on all the lights and put the air conditioning on full blast!

Breakfast has good selection but coffee/tea are left on burners and get too strong (stewed). Staff are very friendly and helpful most of the time. We really like having both bath and shower in the ensuite. I like that the hotel is trying to be environmentally conscious (or at least it says it is)

Stayed in January 2025

The room size allotted should have been a bit bigger

Accommodation was very good staff are very hospitable

Stayed in January 2025

The food and drink is exceptionally expensive. US$4 for a can of coke plus tax and service charge.

Great Location and great price for stay. Swimming pool was lovely although cold.

Stayed in January 2025

Bed sheets and bath robes had stains (bath robes even when we requested to have new clean ones, they anyway had stains). It happened multiple times that the personnel didn’t understand what we said in English (once even during breakfast, when requesting for an omelette). The rooms are old, in our room there was no shower but just a bath with an old curtain, and I definitely will not consider it a 5* hotel. One day we came back in the afternoon and the room hasn’t been cleaned (at 4 pm) Anyway the personnel will be supportive and try to help with anything!

The location is perfect to reach in few min Angkor Wat and the city center. Breakfast with a lot of choices. Pillows and beds were very comfortable.

Stayed in January 2025

Nothing

The property is well designed, the rooms comfortable and sized generously, the bathrooms spotlessly clean, and the breakfasts substantial. Their spa is a delightful choice after a long day visiting the sites around Angkor. The staff is professional and extremely supportive.

Stayed in December 2024

The gym appeared to be closed - no lighting or air conditioning and without a clear idea of how to get these turned on. I am sure the front desk would have sorted this out should we have really needed it but in the event we went to the pool instead.

The staff here are wonderfully helpful and polite. the hotel and rooms are beautifully decorated in dark woods, a real pleasure to stay in. the pool area is spacious and comfortable. the breakfast is good and we found the room service very good.

Stayed in December 2024

Breakfast could be better since some food finish very early in the morning.

Noce building , spa and also room space was good.

Stayed in December 2024

As there were almost no guests during low season, they only offered breakfast a la cart.

Most impressive hotel! Great style!

Stayed in October 2024

average breakfast. no hot food counter for breakfast.

great ambience. beautiful wooden architecture inside. serene green environ. old world charm. convenient location away from city hustle bustle on wide arterial road.

Stayed in August 2024

Coffee lovers might have trouble with the morning coffee... ;)

Extremely friendly and helpful staff... The hotel, though clearly not recently built, is well maintained and pleasant. The common areas around the swimming pool, the bar, the lobby offer nice working spaces with good WIFI connections. The bedroom was large and comfortable The Breakfast offered a wide variety of options of Warm Dishes.

Stayed in June 2024

Paradise in Heaven

Everything was perfect!!!! The Best team ever!!:) Rezeption-Restaurant-Houskeeping Nr.1. Best experience ever. The Best hotel in Siem Reap!!!!!

Stayed in May 2024

Beautiful hotel food was amazing, especially the rice. Fantastic staff, the pool was fantastic after walking. Pool side staff very friendly and helpful

Stayed in March 2024

The facilities are very nice and elegant. Service and food are great too.

Stayed in February 2024

While the dining room was open for breakfast, the poolside bar was the only food option available for lunch and dinner. Food was good, but the full menu was not available, again awaiting more guests to arrive, but not a big deal.

The staff was amazingly friendly and helpful. The hotel is an architectural masterpiece. It looks like a teak palace with fine art, wood carvings, fine furniture in the lobby, etc. Hotel had few guests... Siam Reap has still not recovered from COVID, but tourism is picking up. The massage ladies were really good - the Spa was fantastic, although the sauna/steam room/giant hot tubs were closed, awaiting more guests to arrive. Exercise room and outdoor pool were great. Samuon, Sovanna, Ta and Poeurt gave exceptional service. Front desk arranged for two days of temple tours.

Stayed in February 2024

It is a bit far from the center of town. And I think you need to increase the variety at breakfast.

I like the wood design of the hotel. The people are very friendly and the there is a nice swimming pool. And the hotel rate is very reasonable.

Stayed in January 2024

all good

all good - family happy

Stayed in November 2023

Slightly out of town but an easy tuk tuk ride into the main areas

The property was very clean and all staff were super helpful!

Stayed in September 2023

Design, the hotel was made from red wood.

Stayed in March 2023