Nice property

Stayed in August 2025

Food was average Bathroom need to be refurbished

Nice hotel in a good location Staff were helpful and friendly

Stayed in August 2025

Some of the staff did not live up to the highest standards of politeness. At the reception my Kenyan wife was not properly treated at her arrival as other guests were given preference.

Safety and professional organisation. Advantageous location.

Stayed in August 2025

The rooms are so-so. We had one room that was not bad, although the furnishings are a little tired and things like the drapes are very dusty and so old they are tearing (you only notice when opening and closing them). The tv is very basic with limited channels (good if you like Indian dramas) and poor reception. We left and came back a week later, we were given a different room on a higher floor. This room had a bathroom in need of renovation: it was in poor condition with peeling paint, broken-rusty trash can, this room also had stained upholstery. Ultimately we changed rooms because it didn't have hot water either. We returned to our original room on a lower floor which was in better condition. The lights didn't all work in either room, which was frustrating - so many switches and so few lights. The beds don't have a top sheet, just a duvet which we found to be too warm. We requested top sheets (the next morning) and this request was handled without issue. The women's steam room wasn't working. The cocktails weren't very good. One needs to be specific when ordering, for example I ordered a margarita and just got the ingredients poured over ice - not blended with ice. Perhaps this is ok in some places but I had never encountered it and didn't enjoy it.

The breakfast was wonderful: fresh, plentiful, lots of choice - really, really, good. The common areas were very nice and extremely well kept; very clean. The staff are attentive and efficient on top of being very sweet. We liked everyone a lot. The front desk helped us with hiring a driver for a day and he was a very good tour guide. We had a good time. The pool is nice as is the pool area. The gym seems nice but we didn't use it. The staff made the stay really nice. The beds were fairly comfortable, no complaints. We did see housekeeping about getting different pillows, this was handled quickly. Additionally, I recommend asking for a top sheet since the beds are just made up with a duvet which we found too warm. We requested sheets and got them without issue.

Stayed in June 2025

Vegetarian food option not available Only non veg

Location

Stayed in July 2025

Rooms felt a little dated and bathroom could have been cleaner. But overall okay for a one night stay.

Good location and 24 hour reception. Breakfast had a great variety and live waffle and omelette station was brilliant as well

Stayed in July 2025

None

Location

Stayed in July 2025

Close to the CBD.

Stayed in July 2025

Location

Stayed in April 2025

We weren’t able to book breakfast with our room on Booking.com. We wrote ahead to say we would want breakfast with the room for two nights. They did not ask us on arrival if we wanted to book their breakfast in advance at a cheaper rate and we presumed our request had covered that. But they then charged us the full visitor rate on departure for our buffet breakfasts. They were very expensive and I would have eaten elsewhere if I’d known. More than £12 each per breakfast and as I ate only fruit and toast paying the full buffet cost was a waste for me.

Attractive clean room. Super staff. Very comfortable bed. Good blackout curtains.

Stayed in July 2025

The rooms were small, shower area was tiny, water was not hot when we were there.

It's a good layover stay

Stayed in June 2025

Room was lovely, everything you could need

Stayed in June 2025

Cosy hotel with rustic ambience and decor. The room was very spacious. Breakfast was good and there is a nice outdoor cafe open all day where you can get light meals, drinks etc. Great location close to CBD. Pool also looked very nice but I didn't get a chance to use it.

Stayed in May 2025

My wife left an article of clothing and we went back to the hotel a couple of days later and it was no where to be found.

We love the Heron! It’s like a second home in Kenya - very spacious suite at such a good price and the staff are more than helpful.

Stayed in May 2025

Outdated TV option, limited menu

Room size, cleanliness, staff

Stayed in April 2025

There were maintenace works going on and the workers were making lots of noise

Good service

Stayed in April 2025

Staff were unresponsive on several occasions

Superior Room is spacious and well decorated. The two twin beds were of good quality and the TV system had good programmes

Stayed in April 2025

The hotel was very clean, central, easy to get to. the staff were very friendly in helping with any requests for example helping to book excursions out of hours, and letting me use towels and facilities after checking out for a late night flight. The room was clean and tidy and they provided shower necessaries. Breakfast and pool area were also good.

Stayed in March 2025

There were several small faults in the room, but we immediately asked for help and were offered to move to another room, but we refused because these faults were not critical for us.

Very clean, excellent soundproofing, attentive and friendly staff. Requests were promptly fulfilled. Everything was great.

Stayed in March 2025

Food in the evening was poor and took at least 45 minutes to arrive. No soap by the hand basin in the bathroom.

Elegant hotel. Lovely veranda for breakfast, excellent room and friendly staff. Good location.

Stayed in February 2025

Be careful to note down if you prepaid via Booking.com or not. The hotel tried to charge us for the stay at check out even though we had already prepaid.

Stayed in February 2025

The steam room was not working.

Great to have the pool and gym available. Also handy having the restaurant and hair dresser in the building too. Great staff which helped with booking tours.

Stayed in January 2025

Room got very warm, really needed airco which fortunately worked well.

Easy late check-in, good central location, great breakfast. Competitive rates.

Stayed in February 2025

The shower was cold and not the cleanest, but not bad.

I felt safe arriving late as a solo woman. Everyone was nice and my room was comfy and clean.

Stayed in January 2025