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Reviews of Sheratton Beach Villagio 3 stars

Malindi Road, 00300 Mombasa, Kenya

#10 of 50 hotels in Mombasa

Guests' Choice

Review score

Based on 528 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.9

  • Facilities

    7.9

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 3 September 2025

    7.0
    Pleasant stay
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    They provide tea and sugar in the rooms but not milk. You have to pay for a whole cup of milk just to drink a cup of tea. We kept it in the fridge so it lasted for our stay, but this was a big minus. However reception was enthusiastic about our suggestion to provide powdered creamer, so we will see if it's implemented. Towels were ragged and need replacing. Shower door isn't well positioned, so water leaks a lot and soaks the entire floor. Beware of the monkeys on the room balconies. They do warn you on check in, to keep the room sliding door locked..However guests encouraged them to congregate by feeding them. At such times it isn't pleasant to use the balcony. Guests should be advised not to feed them. Breakfast was good but the quality of dinner was disappointing, so we only ate for one evening in the hotel. Fish and pork were very overcooked.Booking.com didn't offer a choice of different views in choosing rooms. Ours overlooked the car park.

    Staff were pleasant nice big room, strong shower. Lovely pool. Good choices at breakfast. It's right on the beachfront, so easy access to vendors offering ocean activities.

    Stayed in August 2025

  • Reviewed: 1 September 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 4 nights
    • Submitted via mobile

    The bathing water was very salty

    Stayed in August 2025

  • Reviewed: 1 September 2025

    9.0
    It's all worth it.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The wifi was abit unstable... And the fact that you cannot swim at night although understandable.

    If you are a person who likes nice chill places that you can even work ,good ambiance and less crowds this is a place for you... It's location is best. Close to everything and easy to navigate. The rooms are big and beautiful. Great beach front views and well maintained. Make sure to catch the sunsets on your stays. Clean beach area in front of the hotel.. Nice breakfast options loved it..I could go on and on but I loved everything and extended my stay to three more nights..

    Stayed in August 2025

  • Reviewed: 19 August 2025

    9.0
    Excellent
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Only two cons of stay here 1. Water in bathrooms was too salty 2. The way to resort entrance from main road was dark and desolate feeling of slight unsafe

    Location Swimming pool Beachside

    Stayed in July 2025

  • Reviewed: 13 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Our fridge was not working.

    Breakfast was very nice with a wide variety. Staff were very friendly and helpful. Steve and Faith were very nice.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    The WiFi was a little bit of a let down. I slept early coz I couldn`t watch T V

    The Kitchen staff were very friendly and warm The pool attendant was equally warm.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    7.0
    Excellent hotel but salty water in the bathroom is a big minus
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    There are several negatives with this hotel. Water from the taps are very salty, almost like sea water, that you can't even brush your teeth with. The hotel is also relatively far from Mombasa city so taxi is quite expensive. Unfortunately, the sight of several western "sugar daddies" and "sugar mommies" with young locals, living in this hotel was also unpleasant. It might happen in other hotels in Mombasa as well, and some might think that is none of our business, but we didn't like it and is therefore worth to mention.

    We stayed here as a family of three and we liked the location of this hotel which was basically on the beach. The pool was of a good size and clean. Staff was very friendly and helpful all the time. We got a big room that was clean and comfortable. Breakfast was okay. The food at the restaurant was also good and the prices comparable to other restaurants in Mombasa.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was exceptional

    Stayed in August 2025

  • Reviewed: 8 August 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything was exceptional

    Stayed in August 2025

  • Reviewed: 6 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Old discolored bedding and sheets!

    The hotel is in a very strategic location, beach front fit for family.

    Stayed in July 2025

  • Reviewed: 1 August 2025

    8.0
    A break from the city
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 4 nights
    • Submitted via mobile

    The tide goes way out during the afternoon and in the evening comes back in cutting the beach off completely meaning to get to the other restaurants you have to walk along highway or use tuk tuk. Constant hassle from beach boys who don’t give you any piece. However these are not the hotels issue, but good to know

    After living in Makupa with no AC or hot water, this property was luxury to me. Very clean, comfortable, private beach, security, decent breakfast, cheap wine and friendly staff plus sweet cat and cheeky monkeys. Reliable driver, although he does charge more than bolt, however his personality makes up for that.

    Stayed in July 2025

  • Reviewed: 23 July 2025

    9.0
    Nice and ckean beach hotel
    • Leisure trip
    • Couple
    • Deluxe Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Nice, helpful and friendly staff. The location next to the beach. Clean. Good breakfast

    Stayed in July 2025

  • Reviewed: 22 July 2025

    8.0
    Good value for money.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The drainage is wanting.the bedding and towels are old. The WiFi was always weak.

    Its location and the facility in general. The staff was also nice. Cleaning was done everyday and in time. The beach was also cleaned every evening. It felt very safe

    Stayed in July 2025

  • Reviewed: 17 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The location and the breakfast

    Stayed in June 2025

  • Reviewed: 8 July 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    My room was behind reception not near the beach or smoking area

    Big room, comfortable bed. Good location

    Stayed in June 2025

  • Reviewed: 7 July 2025

    9.0
    Great option
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    Check out is a bit.too early for my liking

    Location, pool, staff, breakfast all great

    Stayed in June 2025

  • Reviewed: 25 June 2025

    8.0
    Very pleasant
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 2 nights

    Salty water

    Excellent breakfast. Excellent location by the beach.

    Stayed in June 2025

  • Reviewed: 19 June 2025

    7.0
    good
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 5 nights

    liquid soap instead of soap with a good scent

    reception

    Stayed in June 2025

  • Reviewed: 14 June 2025

    8.0
    Nice ! But showers are less.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Showers : Hot water not there or takes very long time to reach room. Drain of shower on highest point !

    Nice situated , kind personel

    Stayed in June 2025

  • Reviewed: 9 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Food, pool area

    Very good chefs good and clean rooms

    Stayed in June 2025

  • Reviewed: 6 June 2025

    8.0
    Wonderful, friendly and welcoming staff, has direct access to the beach
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The location of the property is prime , however It is an old property and require some renovation

    Very specious and overlooking the beach

    Stayed in June 2025

  • Reviewed: 5 June 2025

    9.0
    A great stay in Mombasa on the beach
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    I enjoyed everything

    It’s really nice, nice location in town, beautiful beach and good access. Restaurant is good with fair prices. Facilities are nice and clean. I really enjoyed my 3 day stay. Staff was really helpful and friendly. For the reviews regarding the bathroom water, it’s barely salty. Simply don’t drink it.

    Stayed in June 2025

  • Reviewed: 2 June 2025

    9.0
    Superb
    • Solo traveller
    • Deluxe Triple Room
    • Stayed 6 nights
    • Submitted via mobile

    Bathroom likage

    Service

    Stayed in May 2025

  • Reviewed: 14 May 2025

    8.0
    We enjoyed ourselves. They even upgraded our room to one facing the ocean which was lovely.
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 8 nights

    Break fast was really good with a different variety every morning. They only need to add nice coffee.

    Stayed in May 2025

Showing 1 – 25

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