Great location, superb hotel with magnificent gardens, very quiet and yet close to city. Staff really is super friendly and goes extra mile. Good breakfast and good restaurants.

Stayed in July 2025

Could have more places to sit in the reception area

The shape of the pool and multi level restaurants

Stayed in June 2025

The swimming pools were very dirty. What a beautiful place to let the pools be so dirty.

The room, food and how were amazing.

Stayed in May 2025

Rather old facilities

Friendly staff

Stayed in May 2025

Unfortunately, for certain things, the hotel charges 5 star prices for what is a 3 star hotel eg over £7.15 to bring a jug of milk to the room is extortionate. Service is slow in the restaurant

Nice friendly hotel with friendly staff

Stayed in March 2025

Directions to restaurants were not clear and as it’s a huge place with winding pathways, it was a little confusing .

The breakfast was good and had enough variety.

Stayed in February 2025

Some minimal plumbing issues in the bathroom, leaking water from beath the water closet.

Serene environment very well connected with nature, courteous staff, cleanliness and the dance show. The Christmas party was great.

Stayed in December 2024

Food, location, amenities

Stayed in January 2025

WIFI was weak. Rain came no WIFI. Check out noon despite my checking in at mid nite Swimming hours from 9 AM - 6 PM were impossible to use.

Variety, but it was a scaled down version of of my past experiences with the place.

Stayed in November 2024

Unfortunately, you can’t walk outside the gates and there’s a lot of traffic to reach downtown.

It’s like an oasis slightly outside the crowd of Nairobi.

Stayed in October 2024

Receptionist behavior

Good food

Stayed in October 2024

We wanted nyama choma. However they didn't have, even though we were on time, so they sent us to another restaurant

The staff was very friendly. The food was very good.

Stayed in September 2024

Rooms could need a bit more maintenance (shower, bed/mattress, balcony door) for that price.

We had a wonderful first touchpoint to Kenya/Nairobi here. Located a bit outside the city, the hotel is more like a resort with a huge park. We loved the walks, the staff, the breakfast and dinners. It is a great base to take some time out (after a long flight) and to explore Nairobi. We would definitely visit again. Thank you!

Stayed in August 2024

The whole place is a bit dated and could do with a little work. The staff need a bit of service training.

Beautiful serene setting amongst gardens. Rooms are big with balconies. Lots restaurants to choose from including a 24 hour one.

Stayed in August 2024

Rooms are good for safari travelers and for people who are in vacation mode. Not very suitable for business stay.

Stayed in June 2024

The furniture is too old and requires update. No bathroom spray option available near the seat in the bathroom for Muslim guests. No praying mat and Qibla direction shown in the room. Due to surrounding greenery, mosquito repellent cream not available. Though, the hotel provides small quantity of pifpaf spray and mosquito net surrounding the bed. Care needs to be taken while entering the room at night by closing the doors quickly to avoid unnecessary entrance of mosquitoes from outside.

Staff cooperative. Restaurant clean and food served was of variety and delicious. Clean bed sheets. The property is maintained properly in terms of cleanliness, maintenance and security.

Stayed in June 2024

Good experience, clean ,cordial staffs.

Stayed in June 2024

The environment had lots of mosquitoes

Stayed in May 2024

The restaurant is not good, we spent 18000KES for the dinner but food tastes awful and service is slow.

Nice garden.

Stayed in February 2024

Great hotel close to city centre but still outside with less noise and congestion

Stayed in December 2023

Obtaining a meal at the cafe was very slow after ordering. More than once we waited nearly an hour for the meals to arrive. This was difficult when we had a young 13 year old with us.

Thoughtfulness of the staff in accommodating us in adjoining rooms with a connecting door. It made our stay more convenient. Thank you.

Stayed in November 2023

The beds were a little hard.

Breakfast was great, the grounds were beautiful and the staff were friendly.

Stayed in November 2023

THE STAFF WHO CAME TO THE AIRPORT THEN TO GIVE US TWO CAR WHILE WE WERE 5 PEOPLE TO USE ONE BUS, BUT DUE TO THE CHARGES OF $40 DECIDED TO DO SO, SO THEY CHARGED US TWO $80. WE TOLD THE DRIVER WITH HIS INCHARGE BUT THEY SPOKE THEIR LANGUAGE THEN LET ONE CAR TO MOVE AND SENT SECOND CAR FOR REMAINI 3 OF US.

I LIKE THE PROPERTY AND ALSO HOW THEY PLANT THE TREES WITH FLOWERS.

Stayed in November 2023

The service in the Italian restaurant was exceptionally slow. The service in the piano bar was disappointing. I was sat in there on my own for 10 minutes before anyone served me. I then waited a further 20 minutes for my drink, having to ask where it was. The staff member was busy chatting to a colleague and had forgotten to bring my drink.

Beautiful hotel in gorgeous grounds. The room and all facilities were lovely. The reception staff were so friendly and helpful. The bed was very comfortable. The laundry service was good too.

Stayed in August 2023