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The Location is close to everything. The staff are amazing. Very helpful and always looking for ways to provide help. Liz, Caroline, Jedidah, Mary in the dining area almost all of the staff are just awesome!

Stayed in August 2025

The bed was very soft and uncomfortable for elderly couple like us. Upon request for a change in mattress, the staff informed us that it is changed, but we did not feel much different. Major issue was the internet connection, which was poor and spotty and did not work most of the time.

Good downtown location, though the main road is busy. Good size room with a view to the city. Breakfast was good. Staff were friendly and helpful, within their means.

Stayed in August 2025

Elevators are slow and only one was working during our stay. Room size was a bit smaller for two people.

Located in a convenient place in the city. Have a great lobby area, rooftop seating arrangements around the swimming pool.

Stayed in September 2025

Mattress can use an upgrade

The staff are excellent and very helpful. The breakfast was a top-tier 😋 different varieties with good taste.

Stayed in September 2025

This was a 2nd stay at this hotel on a return trip from Tanzania. Upon check-in we were notified that even though both names were listed on the reservation and we reserved a king room, we only had check-in for one person. The staff stated it would be $50 for the additional person per night. That seemed unreasonable. The staff did reduce it to $25 for the additional person per night. I was thankful for that, but still was not sure how the oversight occurred on the booking. Liked the hotel, but it started the stay on a sour note.

Room was bigger on this stay. Opted for the king instead of double. Much more room. On this visit was able to eat on the rooftop (nice when meeting friends for a bite to eat). The spa services was very nice.

Stayed in August 2025

The interior courtyard is a bit dark, but this may be an effect to give more privacy. The room decor is a bit dated, but again no real complaints since the room was clean.

Centrally located close to CBD (Central Business District) with easy access to taxis, shuttles, and attractions in Nairobi. Wonderful breakfast buffet (get it included with the room rate if you can). Room was clean, but small. Liked security (checking cars that enter and screening luggage and bags before entering the hotel). Professional and friendly staff. Hotel offered taxi shuttle to/from Jomo Kenyatta Airport.

Stayed in August 2025

Solid place for a stay in Nairobi, eg on the way to a safari. Staff were super nice, kind and helpful.

Stayed in August 2025

The mattress was not comfortable. It was worn and lumpy. I stayed in 3 different rooms and the mattresses were all the same.

The lobby on the first floor and the restaurant.

Stayed in August 2025

The rooms were quite small, a bit dark, and had a few minor flaws. But for the very attractive price, it was ultimately okay. The price-performance ratio is still good, or rather, very attractive.

• The staff was friendly and helpful. • The breakfast was very good. • The location was relatively good. • The rooms were very clean.

Stayed in August 2025

The travel desk asked us for $40 for one way drop to the hotel which obviously we did not take as the option for Uber is much cheaper and easy to avail. Id departure from Nairobi is at early hours of morning or late at nights the taxies booked through Booking.com are also available (we had used this option).

The hotel is centrally located. The security is very good as they check each uber before it enters the hotel arrival area so it is safe for tourist which is a good thing. The breakfast is lavish and vide spread having taste for all people including Indians. The rooms are comfortable and spacious. Toilets are clean and all amenities provided. The reception is good and can help out in currency exchange and also getting smaller change for shillings to pay the uber. They also helped us by telling us the location of Masai Market on different days. On our departure we were provided packed breakfast at 2 AM early morning. Ubers are available around the hotel 24 Hrs and are a good option to travel in the city.

Stayed in August 2025

Great hotel in ideal central location in Nairobi. Excellent breakfast

Stayed in July 2025

The friendly staff

Stayed in August 2025

Evening meals were not so good

Hotel, staff and breakfasts were very good

Stayed in July 2025

The room and the bed were quite small. The window was glazed except for a small portion at the top. The WiFi was really bad. I was told that they were trying to fix the problem with the WiFi but it didn't change during the three days of our stay.

The breakfast had a good variety of dishes and was the highlight of the stay. The room was clean. The staff were quite helpful and courteous.

Stayed in August 2025

excellent breakfast with good chose of any kind of food

Stayed in July 2025

Everything was ok

It was a centrally located property.

Stayed in August 2025

nothing, all good!

Location and hotel quality

Stayed in August 2025

A little more attention should be paid to the cleanliness of the bathroom.

Breakfast was great with lots of daily varieties. There was a staff dedicated to asking guests the conditions of their room and if they needed anything. Very good practice

Stayed in August 2025

Dinner

Breakfast, Room, Dinner was a bit disapointing

Stayed in July 2025

nil

Good location , cheerful staff, clean room, good breakfast

Stayed in August 2025

It’s great I was just unlucky my AC was a little noisy

Right in the centre of town if you needed to get about

Stayed in August 2025

All was ok

Good breakfast

Stayed in August 2025

- the wifi was TERRIBLE (you really can’t depend on it) - the AC in my 1st room wasn’t working and they had to move me to a new one - there’s a lot of noise in the hallway throughout the day because of how it’s designed - both from staff (mainly) and from other guests - I didn’t feel extremely safe walking around the hotel area alone, but uber works pretty well

- breakfast was good - room was spacious

Stayed in August 2025

The food in their restaurant

Great Staff!!

Stayed in July 2025