Reviews of Ashnil Samburu Camp 5 stars

The location is perfect by the river and we met a big family of elephant not far from the lodge and the last day even a leopard around that area. The staffs are super nice and friendly, always ready to help and very flexible with our request about food, room arrangement. When some of us in the team was not feeling well there were trying the best to support and even called a doctor. Definitely recommend this place to others

The neighbors next to my tent were noisy during the night, maybe the staffs could remind the guest to be mindful about other guests when it's sleeping time.

Great location, tents are nice and comfortable with great views of the river and animals. Staff were all superb very friendly and efficient.

Good could be improved especially for kids and the pool was not clean during our stay.

Cosy, comfortable and clean

Good food Good straff and good service

The location was good in the park and a good pool area

All the rules around when the power cut-off times and the warm water shut-off at certain times, as well as general rules on when we should eat, and the menu was preset without prices forcing us to eat certain things. It also seemed like we were dictated to leave for safari and come back at certain times instead of letting it be up to the guests when we should be back.

The tent

Far too expensive for what you get

Beautiful and well kept property that overlooks the river. Great room with plenty of amenities like hot water boiler. Staff was very nice

Management here is shady, lacks professional communication. They were unclear about pricing and found ways to upcharge for everything. Florence was one of the worst customer representatives we’ve dealt with in all of Africa as she continued to put the blame on me for not knowing how the pricing works even though none of the details were made clear anywhere on the booking profile. We then paid to go on a game drive for four hours which seemed very short but it actually only ended up being two hours and we barely saw anything. I highly recommend any of the other places in the Samburu reserve because it’s a beautiful setting, just don’t give these people your business.

The staff were friendly and helpful at the hotel. Bed is comfortable and the facilities in the room are in good condition. The hotel is next to river bank and the elephants come to drink sometimes. We saw herds of elephants on the way back from game drive near the hotel.

The name of the hotel is quite misleading as we thought it's located in Samburu National Park, however it's actually in Buffalo Springs National Park, which means we need to pay $140 ($70 each park) to enter Samburu and which is about an hour drive from the hotel. Also the hotel is incredibly difficult to contact, the "headquarter" never respond your calls/ emails/ messages.

Everything. The tents are so comfortable. The pool is amazing. The location is top for seeing elephants on River. Stunning view. Great staff and food. Only regret is not staying 3 nights

Bread was not warm or taste fresh made. the other options were run of the mill. Freshly made omelette was the only good one.

Frequent power cuts citing generator supply of power. the tents were hot without ventilation and portable fan on request only. Without power the fan was useless. it was unbearably hot during 12 noon- 4 PM, no power. After 4 pm, every one goes out on the game drive. Hot water supply too is timed, if you miss that window you have to settle for a luke warm water. One important issue that disappointed me is - putting in me a tent far away from the river bank even though I put in a request at time of booking for a tent on the river bank. It was not honored. I was given a tent far away from the river bank, and irony is they did have unoccupied tents on the river bank.

location and staff were excellent.

generally quite dirty. ants were everywhere. pool was really murky. didn’t see anyone clean it the whole time we were there. double bed was tiny and really needed a mosquito net as we got bitten so much overnight.

Really loved the stay. The camp is in Buffalo Springs not Samburu but this was no problem - we had two days self drive safari in Buffalo Springs and Shaba and saw Lion, Cheetah and Leopard with the help of a ranger which Ashnil organised. Food and service was great. Great value for money.

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I like it’s not a buffet so everything is bought out on request and very happy to get more if wanted.

The bed covers didn’t cover the whole bed partly because the bed was so large would have been better to have two smaller covers than one that didn’t reach.

I liked the scenery and the room. We were able to spot a lot of elephants, which was very nice.

Extremely unprofessional manager named Daniel. I am a regular customer of booking.com and have stayed in multiple locations over the past few years but have never come across such unprofessional behavior from a manager. He asked us to pay the base fare although booking.com gave me a 10% discount. He didn't move an inch to fix this issue and held us captive until we payed the full amount. We were delayed by 1 hour and missed our next appointment at an elephant orphanage due to his negligence and lackadaisical attitude. I would like booking.com's team to escalate this with Ashnil's senior staff so that other customers don't face such issues in the future. Also. I request booking.com to refund the discount amount.

food was excellent . staff friendly. cocktails superbly done and good value

called Ashnil Samburu so we thought it was in Samburu reserve. it is actually in Buffalo Springs. it was still fabulous

Great location on the rivers edge. Navigating to property was straight forward. Food served to table and not a buffet (which was a pleasant change) Pool superb

Not so keen on baboons - and there was plenty of them, but staff always around to chase them ofd

Excellent food. Wonderful staff. Beautiful place. Highly recommend.

Comfortable accomodation inside the game reserve.

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