Nothing at all

We loved everything! Great staff, they took care of every request we had. Everyone was friendly and committed - it was a perfect stay in Osaka and we will definitely come back to this lovely place!

Stayed in August 2025

Very narrow property not much sunlight. But ok for us

Beautiful designed Japanese guest house Very friendly staff Great sauna

Stayed in August 2025

Nothing the hotel could control but at night we heard quite a lot of motorbike gangs across the main road which was quite loud. Again not the hotels fault and we would continue to stay here regardless

Everything was exceptional. The staff especially were kind and nothing was too much trouble. The facilites were clean and well kept. We loved our stay here!

Stayed in August 2025

It’s a boutique hotel so it’s very small. However the hospitality makes up for it!

The Takenoya boutique hotel was like home away from home. The location is central to everything including train station. Loved the amazing products and amenities, the use of the Yukata, and spa. But more importantly is the amazing staff! They were so kind and helpful. The whole family with 3 teenagers loved it!

Stayed in July 2025

Narrow lobby and no elevator, difficult if you have luggage.

The location, ambiance, the room. Washing machine. Very friendly and welcoming staff

Stayed in July 2025

Just no elevator but not really a problem.

The service and amenities were superb. Everything was well thought of . We like that they considered every detail of their guests needs. It’s a unique experience for guests. The private onsen experience was wonderful… again everything we need was there and even more than what we need. We love everything and it made us want to come back again in Osaka and we will stay longer next time.

Stayed in June 2025

The stairs could get tiring for some if you are on a high floor

Clean, spacious room and very relaxing private onsen

Stayed in May 2025

A little noisy during the night, you can hear the motorcycles. The missing elevator was not a problem for us

Amazing private onsen, friendly staff, good location, giant bath & shower - all in all the best hotel in Japan we have booked so far

Stayed in May 2025

you are immersed in the tradition of a ryokan, a comfortable traditional Japanese inn, with tatami floors, futon beds, and even a traditional kitchen for breakfast. All this in the city center! Wonderful. Special thanks to Kohei Arano who made us feel at home and celebrated our son's birthday with a much appreciated surprise.

Stayed in April 2025

Nothing - I rarely say this but this truly was a 10/10 stay. Perfect for a family of 5.

Spacious rooms, great quality products for guests to include Dyson hairdryer, hair straighteners and tongs. Fluffy towels. Washing machine/dryer in well appointed small kitchen in suite. In short it’s a mini apartment, did not expect it to be part of our suite. We were delighted with the facilities and the use of the spa with sauna, cold pool and “onsen” was super relaxing after a busy day waking. Lovely breakfasts each morning.

Stayed in April 2025

The only issue is that there is no elevator, and we had a room on the 4th floor, which is not critical, but you don't want to forget something in your room. In addition, during the weekend, since the place is close to the highway, motorcycle noise can be annoying.

The place is excellent, the location is perfect, and it's close to the metro and the center of all attractions. The staff is amazing, and the private sauna and bath are great.

Stayed in April 2025

No elevator, no lobby or waiting area, but those are things I knew about l

Room space, staff kindness and help, room amenities

Stayed in April 2025

Very kind staff, heartwarming welcome. The personel is fluent in english, which made it really easy to communicate. The facilities are of good quality, it shows real investment into the acomodation. One word describes it all - perfect. Thank you!

Stayed in April 2025

The only minor note is that there is no elevator in the building. However, the staff kindly assisted with carrying luggage to and from the rooms, and everything else fully exceeded our expectations.

Hands down the best experience I've ever had! The entire staff was exceptionally friendly, accommodating, and incredibly hospitable. From day one, they went above and beyond, giving us a delightful tutorial on making genuine matcha - a first-time experience for us. The breakfast was thoughtfully tailored to our preferences, with the staff proactively seeking feedback on our preferred cuisine and style. Additionally, the room was spotless each day with amenities fully replenished, thanks to the staff’s meticulous tidying and cleaning. They also assisted us with our luggage, ensured we had all necessities, and provided fantastic personalized recommendations for local dining spots and activities, making our stay truly memorable. I am very grateful to all the staff and I thank you all for the experience!

Stayed in April 2025

Very luxurious in every way. Picked us up from train station. Great tour of Osaka. Had excellent dinner in room and great breakfast in room with excellent coffee. Private Onsen special.

Stayed in April 2025

The location is amazing with our daily walks to dotonbori. The staff is excellent, very nice, and extremely accommodating. The room has ample beds to house a family. My favorite part of the room is the deep soaking bath with can fit 10 people. I would highly recommend Takenoya to anyone visiting Osaka.

Stayed in March 2025

Stairs is a little steep going up to the rooms.

Amazing amazing friendly kind staff 🥰. Super new and clean. With high end technologies. Location is perfect. Will come back.

Stayed in February 2025

Nothing!

We loved our stay in Osaka at this accommodation. The facilities are amazing and the staff are some of the most friendly and lovely staff ever! We would 10/10 recommend this accommodation to anyone visiting Osaka. The private onsen room was so clean and the stocked fridge was amazing!!!!

Stayed in January 2025

We booked this place with some uncertainty as it was quite new and there were only a few reviews at the time. I’m SO glad we booked it - it’s been our best accomodation experience in Japan. From the communication , to being picked up / dropped off with such ease at Osaka station , a lovely welcome drink and snack, to all our time in the hotel was delightful. You feel a real sense of warmth and care from every single staff member. Nhi and everyone we met were so friendly and it was a very personalised feeling during our stay. We would always come “home” to a warm room, tidied up and always an extra touch and care. We left some fruit in the fridge and came back to find it cling wrapped neatly, some clothes put away neatly, special gift for my son who had his birthday at the time, they found me a sewing kit when I needed, no request was too much. The rooms are very spacious and bedding comfortable. Netflix was a bonus. We used the sauna and spa area every single day - the kids loved it! The staff really do go above and beyond and we extend our sincere thanks for making our stay so enjoyable.

Stayed in December 2024

Everything was great, no complaints. But the hotel is not suitable for people with injuries and limitations, as there is no elevator to the room.

I travel a lot. This is one of the best hotels in the last 25 years. It is beyond the categories of stars. It is as if you came to a wonderful old friend and he received you with warmth and love. Excellent layouts with thoughtful solutions down to the last detail. The location is convenient for exploring Osaka and all the nearby cities. The most important thing is the staff. Wonderful people who left the warmest memories of themselves. So if you have the opportunity to stay here - consider yourself a lucky chance that you simply must take advantage of. You will have the best memories in your life. It is worth every dollar spent, regardless of the price. I wish the hotel and its staff good luck and thank you for the hospitality shown.

Stayed in November 2024

The staff at this hotel were absolutely amazing. They made sure we had everything we needed, and more. They helped with transportation to and from the airport and train station, local recommendations and were generally just a pleasure. The hotel is incredibly clean and comfortable and the spa is amazing. Best place we stayed in Japan!

Stayed in November 2024

The stay was excellent, The staff made our stay amazing and super enjoyable, they were very kind, thoughtful and courteous. They were always very ready to help and the room was absolutely amazing, spotlessly clean and very well designed and put together with amazing drink options. The private sauna was very relaxing and very beautifully decorated. They were able to provide awesome restaurant suggestions as well and help us on our way to the next spot, they really made the trip in Osaka very memorable!

Stayed in November 2024

My only minor complaint was that I didn't find the bed or pillows overly comfortable. I did think they were better than most Japanese hotels or ryokans I've stayed in however.

Wow what a great place to stay! It was an incredibly convenient location and a super nice room. The highlight of the place was definitely the staff though. I've never stayed anywhere that had such kind and helpful employees. They would go out of their way constantly to make sure our stay was perfect. The washer/dryer wasn't working in our room one day and they offered to wash the laundry for us! They really made the place feel like a home away from home and I'd definitely stay here again the next time I'm in Osaka

Stayed in November 2024

No elevator, but you can easily walk up the stairs, the staff take your suitcases up and down the stairs as required

It was cosy, spacious and a special room an experience with a private Onsen!! The staff is incredibly helpful.

Stayed in November 2024