A little far from the city center but very easy with a car.

Loved everything about hotel Zen. Each unit is like a little apartment in Japanese style decoration. The room had so many little freebies that I have not seen from a hotel before, like a iced face mask in the fridge. The customer service was amazing. We mentioned we are picking up our rental car in the city and the staff offered to drive us over. We hope to be back at hotel Zen one day :)

Stayed in August 2025

- Easy access with car - Friendly staff - Comfortable room - Lots of amenities

Stayed in August 2025

Beautiful room - serious! Super friendly and attentive staff Great Japanese breakfast

Stayed in August 2025

Nothing but I would have loved a Japanese style breakfast instead we got continental the two nights we stayed at the hotel.

Very lovely Japanese style property to stay when visiting Hirosaki. The host was incredibly helpful and hospitable and was very responsive on WhatsApp… recommended places to visit and eat etc.

Stayed in April 2025

Amazing amazing place!!!! Will definitly come back.

Stayed in May 2025

All details have been carefully considered to ensure our comfort. The personnel were kind and always ready to assist. Everything was great thank you

Stayed in May 2025

No black out curtains

Services and the amenities provided

Stayed in April 2025

There is no black out curtain

The service provided by the staff and response was prompt. Staff tries to fulfil the requests from us at all times.

Stayed in April 2025

Everything was perfect, starting with the friendliness of the staff - not only the hotel manager, but also the girl at the reception and the punctual lady who delivered breakfast and the cleaning lady who run so fast to call reception when I arrived. There is great attention to details. Room is very charming, it has all amenities and more. The bed was super comfortable. The garden is a magic corner

Stayed in April 2025

Restaurant at site. Closer to Aomori shin station

Great location from Hirosaki park. Good breakfast.

Stayed in April 2025

Location was a little far away from things but they made up for this with the free taxi service.

The room is was large, clean, comfortable and facilities were if a high calibre.

Stayed in April 2025

It would be nice to see more crockery for food, tea and coffee rather than disposable.

Our room was absolutely beautiful, you could not help but feel calm. The bathroom, in particular, was a highlight, offering a fantastic range of high-quality toiletries that you feeling incredibly pampered. Breakfast was a delightful experience. The spread was impressive, with a focus on delicious and beautifully presented local specialties. The presentation of the fruit was truly artistic. What truly set Hotel Zen apart was the exceptional service. From the moment we arrived, we were treated like honoured guests. The personalized service, exemplified by Wataru's dedication to ensuring our comfort, made our stay truly special. Wataru went above and beyond to make sure everything was perfect. From planning out for us a day in the Hakkoda Mountains, sending us our itinerary and all travel details to to picking us up and dropping us off at the train station when needed.

Stayed in December 2024

Breakfast was excellent, especially the bento boxes!

Stayed in November 2024

Nothing at all!!!

Really private, quiet and clean!

Stayed in October 2024

No.

The manager was very welcome to welcome us and always ask about what we need. He is so generious to give us a ride to city which also recommand some restaurant and place for a visit.

Stayed in October 2024

Nothing

Room is large and comfortable. The bento breakfast was amazing.

Stayed in November 2024

Osen

Wataru the director was outstanding

Stayed in November 2024

There could have been more places or wall hangers for us to hang up our wet towels.

Wataru the owner was very responsive and kind to all our requests. Beautiful room with a zen garden. Fridge full of free drinks, welcome snack, and a lot of toiletries were provided. Breakfast for both mornings was great as well. We really enjoyed our stay. Highly recommend!

Stayed in October 2024

Nothing

It was a really beautiful property with large rooms, and really great amenities. The number of creams and soaps and face mask that they had was amazing. Wataru was also such a good help. He replied to all my questions and even helped me get a bouquet of flowers arranged for my wedding anniversary.

Stayed in October 2024

We were only there for 2 nights, although we were provided with enough towels for the stay, there was very little ‘hanging’ room provided so used towels were left to stay damp/wet.

Property was peaceful, quiet and comfortable.

Stayed in October 2024

Very nice room with neat design and a lot of space. The service was very helpful and considerate.

Stayed in September 2024

Nothing

Exceptionally warm welcome and incredible hospitality by the hotel director. He made our stay in the amazing city of Hirosaki both very convenient and particularly memorable, with his very kind and personal attention. The room is very stylish and cozy, the beautiful private garden adjoining it makes it exceptional. Very highly recommended!

Stayed in August 2024

Amazing experience, room, garden, bathroom. The working people were incredibly nice and helpful. I highly recommend it

Stayed in August 2024

NADA

Don't let the location stop you, even if you're traveling without a car like us. Our host Wataru was SUPER helpful and drove us places. Hirosaki was a small but fun city, and thanks to Wataru, we got to experience it all! On top of that, the breakfast bento was exceptional, free, and delivered to our door in the morning. The facility was clean and well-designed. I am a picky traveler, but I had nothing at all to complain about!

Stayed in August 2024