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Loved it from the get go. Beautiful scenery, handy location for the ropeway, nice traditional rooms, very kind staff, tasty buffet style breakfast, lovely onsen.

Stayed in August 2025

The service, staff very helfull, the onsen very good. Location very near to ski resort.

Stayed in April 2025

Everything was great!

Size of the room, beautiful, wonderful amenities, amazing staff, addition of footbath!

Stayed in May 2025

Breakfast buffet quality and selections was poor. Hotel has the opportunity to serve good meals as most restaurants in the area have very limited hours or days when they are open.

Nice private and public onsen. Great location. Good rooms and facilities. Helpful staff.

Stayed in April 2025

The hotel, staff, and onsen were all amazing. The hotel is located right next to the ski slope, and the breakfast had a massive variety. Onsen were clean and well maintained. Overall, it's an amazing hotel we will be back.

Stayed in March 2025

none, but the restaurant inside requires reservations. have to be careful, otherwise you will have no food in that area

spring is really nice and close to ski lane

Stayed in March 2025

That it did not have a restaurant that served dinner a la carte.

The beautiful onsens and excellent service staff. We want to thank Tinnu San ( from Bangladesh) at the reception of Kokusai hotel for his excellent service and English, and for bringing us dinner to the room when we could not find food in Zao Onsen town. Thank you so much!

Stayed in December 2024

It's near cable car station and it provides hotel pick up at Yamagata station which is convenient for those who don't drive.

Stayed in December 2024

Pricy dinner since there’s more better options restaurants near by in town.

Very good breakfast. Nice hot spring and public bath. Very good location for Ski.

Stayed in December 2024

Very near to ski

Stayed in December 2024

I will book again, nice view. Clean and good service

Stayed in December 2024

Wonderful staff who helped and answered to queries to their best despite the language barrier. The dinner was prepared with much creativity.The breakfast was filled with variety of Japanese dishes, breads and freshly fried sunny side-up with bacon.

Stayed in December 2024

The location is just next to the zao ropeway, dinner and breakfast was excellent

Stayed in December 2024

Breakfast, although quite good quality, had a few confusing items which they should replace. It also was not changed for the two days that I was there.

Nice western influence on the property. Keeping the Japanese charm with some good comforts - if you don’t like tatami beds this is exactly what you need. Natural onsen which is quite good. Easy access to the ropeway for some lovely views, pick up from the bus terminal.

Stayed in December 2024

Everything was amazing - clean, modern, comfortable. Laundry room! Amazing meals

Stayed in December 2024

Nothing

Excellent breakfast and dinner - good spread and top quality food. Great location near Zaō Ropeway

Stayed in November 2024

It’s a bit sterile. The meals were meh. They are know for their Yamagata beef and I had that grilled one night and as sukiyaki another. Beef was excellent, but most of the side dishes were not interesting.

Modern, clean hotel with large nice rooms. Great bathrooms and toilet area. Easily the largest room I’ve ever had in Japan.

Stayed in November 2024

Nothing

Great onsen hotel. The room was nicely refurbished. Private osen can be rented at a very reasonable price. The public osen was beautiful. Meals were absolutely delicious. Exceptional service. Staff were very friendly and professional.

Stayed in November 2024

The location was up on a hill and was a slight walk (about 10 min) to the "main" street of the town. We, unfortunately, were there during a national holiday and all of the restaurants in town were closed for dinner.

It was a beautiful hotel with both private and public onsen. My husband loved the outdoor onsen and went there twice in one day! We picked a Japanese style tatami room which was very spacious and comfortable.

Stayed in November 2024

being on the side of a ski slope the walk up the hill to the hotel is understandable a challenge so be prepared if you're not traveling by car!

The location was absolutely breathtaking, we visited in autumn but I'm already planning my next visit for winter! The staff were so lovely and accommodating, not everyone spoke perfect english but they make a genuine effort to make us feel welcome none the less. I loved the onsen, we used the private and public facilities and found them so relaxing. We ate in the restaurant every morning and once for dinner, the food was so well done and we loved getting a taste of the local cuisine. Seriously 10/10 its not the cheapest stay but it is worth the price.

Stayed in October 2024

Nice quiet area with some excellent restaurants for dinner near the hotel.

Stayed in November 2024

nothing

Very nice location if you like hiking! Delicious food! Great onsens!

Stayed in October 2024

Extra charges for private spa

Friendly and helpful staff Free yummy lollies and nice drinks with limited period 4-minute walk to Zao ropeway

Stayed in October 2024

Our room was beautiful, as was the outdoor onsen. We also loved the available private onsen. The Kaiseki dinner was perfection. The staff was also wonderful! And we loved the gift shop.

Stayed in October 2024