This may be personal to us but some western options at breakfast would have been great as our stomachs were not quite ready for the fish in the morning

It was a very nice traditional Japanese ryokan experience including dinner and breakfast. The private hot spring on the balcony was really special

Stayed in July 2025

So romantic I wish we could have stayed forever!!! The en-suite private onsen is on the balcony of the room and also the shower so super shy people might have a problem. Everything was perfect tho, it is a precious memory from our trip.

Stayed in May 2025

-Location was a little bit far a way from center but that wasn't really a big issue

-the staff was very helpful -The food was very amazing and they have halal option -The room size is big and very comfortable -They have complimentary ride to the nearest station

Stayed in June 2025

Nothing

Everything - the private onsen in the room was lovely and the public onsen was amazing- there wasn’t anyone else around so was incredible. Food was also amazing.

Stayed in June 2025

While the food variety was good, the quality could be better.

The location is good as it overlooks the lake. The room was big with a private onsen and a seating area with an excellent lake view. Excellent staff customer service. The check in reception person and the service person who brought us to the room spoke very good English. The private onsen has a “jacuzzi” function. So is the common onsen with a large indoor and a large outdoor onsen. Breakfast and dinner were ok.

Stayed in May 2025

You need to start the breakfast by the 8 am. The sleeping area with futons and tatami mats were a little bit crowded for 4 people.

The whole food experience, both breakfast and dinner, was wonderful. You will get to try many small portions of various dishes The executive room with a private Onsen and a lake view was just amazing. Great room service and a free shuttle bus from Ogotoonsen station

Stayed in May 2025

Check out on time at 10 am. If extend more than 30 minute will need to pay extra charges. If stay one nite, cannot fully utilise the onsen with limited time. But if stay more than one nite the room rate and half board package is expensive. Rice, vege, soup, salted fish and etc were served during breakfast which is not our normal breakfast.

The Onsen and halal Keiseki dinner

Stayed in May 2025

Maybe you can request Japan Halal certification which souvenier is halal and have the certification sticker attached so its easier for Muslim tourist to buy.

The breakfast was very good, quite a variety. Tasty the Japanese way. The location is a bit far out but the train and their shuttle helped a lot. Place is nice and quiet to relax. As I am a Muslim I was happy to see that you have the Japan Halal certification so we feel confidant to come again and share news with family and friends. You also had souveniers but I had to scan one by one to see if it is halal.

Stayed in April 2025

The breakfast was traditional Japanese style and very nice. One could tell the ingredients were very high quality. Perhaps not to everyone’s taste but for those who want the proper Japanese experience, this is perfect! Location is a bit tricky to get to if you’re on foot but they offer a very easy to use shuttle service to and from the local train station.

Stayed in April 2025

The bed was uncomfortable, however this was just a traditional Japanese mattress on the floor, whereas we are use to Western style beds and mattresses. And if you choose not to have Dinner on site, there are not many other options close by.

The food was amazing. Very different from other places we stayed in Japan.

Stayed in March 2025

Nothing!

It is located very close Kyoto Central area, upon reaching the train station, there was a phone available to dial for the pickup vehicle which came within 10mins, super convenient. Dinner and breakfast were super delicious and we enjoyed the peaceful and relaxing dining environment. The onsen was large and spacious, and had both and outdoor and an indoor pool.

Stayed in March 2025

The outdoor private hot spring in our room was the best experience, it was nice and cosy and even had a jacuzzi feature. It was such a vibe relaxing in an outdoor bath while snowing. The breakfast was amazing and delicious. It was a beautiful experience to enjoy traditional Japanese cuisine. The location was convenient and the bus ride from the station was very thankful as it was very cold.

Stayed in February 2025

Wish there was an option of having an indoor shower since it was really cold having to shower outside every time during winter.

Stayed in February 2025

the staff were so so nice, made sure we were comfortable. we truly enjoyed the halal food (both dinner and breakfast) that came w booking the room. using the private onsen during winter was a new experience but it was such a beautiful view.

Stayed in February 2025

The food was amazing & the rooms were spacious and comfortable. We booked a room with a private onsen overlooking the lake, the views and vibes were spectacular. The only thing i could possibly nitpick on is that some of the furniture looked a little old, but that doesn't bother me at all because the amenities worked fine & it was a lovely retreat away from the busy world. Would definitely return again.

Stayed in January 2025

My room doesn't have a shower inside, it outside next to the open air bath tub. It will be nice to have an inside shower for little privacy when taking a shower. And taking shower outdoor is cold in winter time.

The location is quiet, have a nice view of the lake, at least for my room have the view. Food was great.

Stayed in February 2025

Nothing. We enjoyed ourselves thoroughly!

The staffs were very friendly and helpful! We were helped tremendously on the luggage delivery by a female staff who can speak very fluent Mandarin. Our dinners were exceptional! It was the best foods I have tasted in the 2 weeks in Japan.

Stayed in January 2025

There is one thing that I don't like. While I was enjoying the bath in my private onsen, (it's an open onsen, no window, no cover), suddenly, water was falling down from the upper level, it splashed on my face. It worried me what kind of water was that, may be it is used and dirty water?!

The public onsen is very good, we like the food, very delicious, the room is spacious, we enjoyed the stay.

Stayed in February 2025

Hard to beat the price for the quality of stay. Food and service was amazing, onsen in balcony was great too. Only downside is no indoor connection between main and annex building, a bit cold to walk in between them from the 3rd floor

Stayed in December 2024

Unfortunately the facilities are a little old. Our private open-air bath wouldn’t retain water but the front desk kindly moved us to another room with a properly working bath.

We loved the meals and the convenient shuttle to and from the Ogotoonsen Station. The rooms were very spacious!

Stayed in January 2025

When we arrived at the train station the first night, it was not clear where the phone was to call the hotel/shuttle. It was mentioned in our confirmation email but our family could not find it - we ended up taking a taxi. We later asked the staff to show us and it turned out to be a cell phone hanging by a wire next to the station elevator.

We had private bath onsen room. It was nice to enjoy the spa water without having to go to the public bath at the onsen. The daily breakfast was excellent - the family enjoyed them very much. Staff was helpful and the shuttle to and from train station was greatly appreciated.

Stayed in December 2024

A shuttle bus to town would be nice

Very Retro Ryokan

Stayed in January 2025

Hotel doesn't feel like a true ryokan. It's big and some sections are almost abandoned. Dinner and breakfast were served inside individual booths, but not in the room. Be aware that breakfast times are either 7:30am or 8:00am. Check-out is 10am. We rushed to use one last time the outdoor private bath before checking-out (extending the check-out time of 1 hour is charged at over 4,000JPY!).

Outdoor private bath. The main reason why I'd like to come back! Very nice food selection for both dinner and breakfast. Would have been nice to have these served in our room and not having to walk hallways that aren't heated properly. Free shuttle from JR Otogo-onsen station. Too bad you have to call using your phone, but it was there within 5 mins. Relatively easy to travel from Kyoto using trains.

Stayed in January 2025

No lunch available

Private onsen

Stayed in December 2024