Words cannot describe how much we enjoyed our stay in this ryokan. The hotel is family owned and every single staff member was very kind and polite. The lady serving us dinner and breakfast took time to explain every meal and how to properly eat it. You could feel that everything was prepared with extra care and love. Our room was very spacious and the view was also stunning. The private and public baths were very well kept with a wonderful view. All in all we're glad we had a privilege to stay in this wonderful ryokan and we will definitely return again for an even longer stay.

Stayed in May 2025

The hotel is a bit up the hill so I would advise using taxi or bus if that's an issue.

The service was excellent and the food/onsen were fantastic as well! Staff was very accommodating and could speak English well so we had no issues with any part of the experience. Would highly recommend this place.

Stayed in July 2025

Get the food package! It is amazing and such a special experience!

Stayed in June 2025

We were satisfied with everything, but some visitors may find some of the common areas of the ryokan to be run down - stains on the carpet and walls.

Excellent service. Beautiful, spacious room. Both dinner and breakfast were amazing, traditional Japanese meals. The onsen was so good for our skin and sore muscles. Appreciated the free 30-minute private onsen, We also used the communal onsen several times and didn’t encounter other guests. Our stay helped us refresh and re-set after our first few days in Japan wore us out due to jet lag and extreme heat. We wish we could have stayed longer!

Stayed in June 2025

The hotel and its decor in the corridors is a bit dated

● Amazing views ● Incredibly nice and accomodating staff ● Stunning, mixed gender open air bath, which was the main reason for us picking this location ● Truly a Zen Oasis! Beautiful, spacious, authentically traditional rooms. Absolutely adored seating on our window bench, looking out at the mountains, listening to the gentle tap of the rain and birds singing.

Stayed in April 2025

Quite limited number of shuttle busses. Food preparation is very traditional, but unfortunately that means quite a lot of hidden bones in fish which as we aren't used to it was a bit of a chore to find.

Staff & Facilities were exceptional. Very friendly with good basic English to assist us. Specific bathing options were great, with lots of variety and felt ideal to keep women safe while maintaing traditional practices. Food was excellent, well presented and so much more than we even expected based on pictures. The welcome tea and traditional Japanese sweet treat was delicious when we arrived as well.

Stayed in May 2025

Nothing

The staff were incredible. They went above and beyond and were so welcoming and eager to please. We had three people greet us upon arrival and literally run to accept our bags. Everything exceeded our expectations. They carried out outdoor onsen was breathtaking. Indoor are private male and female onsen baths, and outside is shared except in the evening when there is a private time for females. The traditional Japanese food was meticulously prepared. Futons were very comfortable. The room felt very large with beautiful view.

Stayed in April 2025

For the price and as a ryokan, I would have expected real futon, instead we had memory foam futons. It was the one less than authentic aspect, otherwise everything else was true to a ryokan stay.

The service, room, baths, and meals were wonderful and authentic.

Stayed in April 2025

I did not realize that buses to the ryokan ran infrequently so it may be a challenge to get to the ryokan, but taxis are relatively inexpensive. Otherwise everything was wonderful!

This a small ryokan that really allows you to enjoy the traditional experience of an onsen, private bath, kaiseki meals in your room. The staff are so kind and helpful. We enjoyed the hot springs and the peacefulness of our stay!

Stayed in April 2025

Be prepared to walk uphill for a good bit to get to the accommodations.

Food and service was great. I was also able to book some time on their private onsen quite easily.

Stayed in March 2025

This facility was better than I expected and looks just like the pictures (or maybe better in person). Staff were very helpful and kind. Their foods were served to us with so much love. The onsen was nice and just what we needed. Everywhere was clean and attended. I'd highly recommend!

Stayed in April 2025

The pillows were uncomfortable.

The location is beautiful but its a bit of a trek up the hill. Not a huge deal if you are in shape. We loved our room - it opened to the garden and some beautiful yuzu trees. The mats were comfortable but we were not a fan of the pillows. The onsens were amazing and felt great after a long day of walking. The food was our favorite part of our stay. You are served a LOT of food and it is all so good. We got to try so many things that we had never tried before.

Stayed in March 2025

The shuttle bus to the train station. They actually don’t have one. It is the public bus system or something similar. They should have informed the travelers much more clearer.

Stayed in March 2025

This was a splurge, more expensive than any other part of our trip, but it was very memorable.

A really special experience, food was truly work of art. We are not big fish eaters, but we got brave and tried it all and are really glad we did. They cannot accommodate non-fish eaters, so be prepared to try truly authentic food. We are so glad we did. Other people mentioned walking up from the Yumoto station, but there is a bus stop only about 40 ft uphill from the front door on the K line. Daino Chaya is stop name. Our futons were very comfortable, the baths were amazing, we usually had them all to ourselves. Shu Ku-San took such good care of us helping us understand all the food and customs.

Stayed in February 2025

Everything was great!

My partner and I loved the traditional dinner and breakfast that was served in our rooms, we weren’t expecting it and the woman who brought it to us was so sweet. We loved both the public and private onsen, and appreciated the women only hours. This was such a special experience and one of the highlights of our trip.

Stayed in November 2024

The meal wasn’t served in as many courses as I expected. Although I enjoyed the meal, I thought that it would be more like kaiseki. The locker room was a bit outdated and old. I wish there was skin products provided in the room, but I got what I needed from the women’s changing room.

The service was excellent - particularly the lady that helped set up the meals. The communal baths were not crowded. Bath towels were provided for women in the communal bath. The meals were aesthetic and generally tasty. The tea provided in the room was very nice.

Stayed in November 2024

It’s located a bit far from the station but that’s worth it.

Very cool and nice experience! Highly recommend

Stayed in October 2024

It was a beautiful and authentic ryokan experience. The staff were incredibly nice and very helpful. The food was excellent and both the private and public pools were great. I would highly recommend for anyone to stay here.

Stayed in November 2024

The location is up the hill. Be ready that the hotel doesn’t have its own transfer (they use merged bus with other hotel to take people from and to the train station only few times a day, so ask the hotel in advance for this service, which must be paid by the customers) A little bit outdated facilities and rooms

Extremely friendly and professional staff Experience in staying in a real traditional ryokan run by the family Very clean And of course kayseki meals! OMG it was soo good Onsen 🍃

Stayed in September 2024

The breakfast and dinner at Yusakaso was one of the best meals we had in Japan! Tomo was our host. She made us feel right at home, gave us tips and directions around Hakone, and was very attentive to our needs.

Stayed in September 2024

Hospitality, nice traditional dinner and breakfast. Good onsen.

Stayed in October 2024

Wonderful experience, we loved the onsen and traditional Japanese dinner. We were travelling with our baby, and it was well set up for families - the kids play area was a bonus we didn't expect. Lots of nice walks nearby, overall a very relaxing stay.

Stayed in October 2024

the staff was very welcoming, they prepared a nice dinner and breakfast served directly in our room, the place has a cosy and traditional vibe, a bit far from Hakone lake and other tourist attractions, the onsen was smaller but everything was ok 👍

Stayed in September 2024

a little overpriced, the fuuton were very hard on the back so be ready for it (we slept on fuuton the prior night and the ones we had elsewhere were more comfortable)

traditional experience, staff incredibly courteous, excellent dinner.

Stayed in September 2024