Reviews of Bettei Soan 3 stars
869-1411 Kumamoto, Minami Aso, Kain 5-56 , Japan
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Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewAs Americans, I wanted to share the traditional ryokan experience with my family. Our daughter loves everything Japanese, so she was in heaven with everything (food, accommodations, kimono, and the decor). The staff was on point and even came out to our car and brought us umbrellas when we parked and carried in our luggage from our rental car.
Again, for me and my wife-we aren't as adventurous with our food selections. So a western sushi restaurant has a lot more Americanized versions and the traditional Japanese meal we had was a bit out of our comfort zone-but we signed up for the full experience and totally got it!
Thank you so much for sharing your experience with us! We are delighted to hear that your family enjoyed the traditional ryokan experience, especially your daughter, who seemed to love every aspect of it. We are so pleased that the accommodations, food, kimono, and decor were all to your liking. Our team strives to provide exceptional service, and it's wonderful to know that their attention to detail, like bringing umbrellas and assisting with your luggage, made a positive impact on your stay. We understand that trying new foods can be a bit outside of one's comfort zone, especially when experiencing traditional Japanese cuisine. We're glad that you embraced the full experience, and we truly appreciate your openness in doing so. Your feedback is valuable, and we're always looking for ways to make every guest's experience even more memorable. Thank you again for choosing to stay with us. We can't wait to welcome you and your family back in the near future for another unforgettable stay! Have a nice trip and safe travels!
Thank you so much for sharing your experience with us! We are delighted to hear that your family enjoyed the traditional ryokan experience, especially your daughter, who seemed to love every aspect of it. We are so pleased that the accommod… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe room is beautiful with traditional Japanese style design.
Some of the room deco seems peeled off.
Thank you very much for your review and for choosing to stay with us. We're delighted to hear that you appreciated the traditional Japanese-style design of the room—it’s something we take pride in offering our guests for an authentic and serene experience. We are extremely sorry to hear that some parts of the room decor were not in perfect condition. Please accept our sincere apologies for any disappointment this may have caused. Your feedback is truly appreciated, and it helps us continue to improve. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.
Thank you very much for your review and for choosing to stay with us. We're delighted to hear that you appreciated the traditional Japanese-style design of the room—it’s something we take pride in offering our guests for an authentic an… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewIndoor hot spring bath
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewVery nice and comfortable room Baby crib and chair were provided - but seemed more appropriate for above 1 year old Onsen tub was one of the best we have stayed in Breakfast and dinner were served in the room, which was very convenient for us with a baby
Location is difficult to get to without a car Very sticky about the check in time of 3pm - unable to check in any earlier and nowhere to chill around the hotel while waiting for the room to be ready
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewHot spring and meals
No
Thank you sincerely for taking the time out of your busy schedule to share your thoughtful review. We are delighted to hear that you enjoyed both the meal and the hot spring experience. We greatly appreciate your kind words and look forward to the opportunity of welcoming you back to our hotel in the near future.
Thank you sincerely for taking the time out of your busy schedule to share your thoughtful review. We are delighted to hear that you enjoyed both the meal and the hot spring experience. We greatly appreciate your kind words and look forward… Show more
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewFrom even before we arrived, everyone we spoke with from the ryokan was incredibly helpful and accommodating. When we arrived, it was such a welcoming check in and very thorough. Our room was beyond what we expected, perfectly clean, much larger, great views, we couldn't ask for anything more. Our dinner and breakfast was beautiful and delicious, and the staff even helped me get a cake and local sake for my husband's birthday as a surprise! The onsen itself was perfect and so easy to operate. The location offered so much too that we loved exploring Mt. Aso and other local sites before we arrived. We wish we could've stayed even longer.
Nothing!
Thank you very much for taking the time out of your busy schedule to write such a thoughtful review. We are truly happy to hear that we were able to make your stay memorable and that we could assist in arranging the sake and cake for your husband’s birthday surprise. It’s wonderful to know that you were pleased with the room, the meals, and the onsen, and that the location allowed you to enjoy exploring Mt. Aso and the surrounding areas. It was an absolute pleasure to have the opportunity to serve you, and we would be more than happy to welcome you back in the near future. Thank you again for sharing your experience with us, and we look forward to seeing you again soon!
Thank you very much for taking the time out of your busy schedule to write such a thoughtful review. We are truly happy to hear that we were able to make your stay memorable and that we could assist in arranging the sake and cake for your h… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewThis is really a very nice ryokan. The room has 2 floors, with the second floor having a bedroom and a balcony with a mountain view. The first floor has a dining area and a very very nice private bath. Hands-down the best private in-room bath we have ever experienced. It's really very good bath. Dinner and breakfast were great too.
Nothing.
Thank you so much for your kind review! We're so happy to hear you enjoyed the room, especially the mountain views and the private bath. It’s great to know that both dinner and breakfast were to your liking. We truly appreciate your feedback and hope to welcome you again soon!
Thank you so much for your kind review! We're so happy to hear you enjoyed the room, especially the mountain views and the private bath. It’s great to know that both dinner and breakfast were to your liking. We truly appreciate your fee… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewReviewed: 27 January 2025 · Stayed in December 2024
Verified reviewReviewed: 21 January 2025 · Stayed in January 2025
Verified reviewReviewed: 21 January 2025 · Stayed in January 2025
Verified reviewReviewed: 19 December 2024 · Stayed in December 2024
Verified reviewTop notch facilities and service, staff go out of the way to make the stay pleasant. Very nice view of mountain from my room and also the public onsen. I also left my phone behind at the property and the staff helped to express courier it to my next destination. Very impressed by their service level.
Thank you so much for your incredible review. We are truly honored to hear that you consider our ryokan to be the best you’ve experienced in your 12 visits to Japan. We are thrilled that you enjoyed the facilities, the breathtaking views, and our service. It is wonderful to know that our staff could assist in retrieving your phone and ensuring it was sent to you safely. Your kind words are a huge encouragement to our team, and we will continue to strive for excellence in every aspect of our service. We hope to have the pleasure of welcoming you again in the future.
Thank you so much for your incredible review. We are truly honored to hear that you consider our ryokan to be the best you’ve experienced in your 12 visits to Japan. We are thrilled that you enjoyed the facilities, the breathtaking views, a… Show more
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewComfortable & private.
There're bugs in the room.
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 21 September 2024 · Stayed in September 2024
Verified reviewReviewed: 24 July 2024 · Stayed in July 2024
Verified reviewWe love wonderful dinner and breakfast, very delicious. All are excellent, and all of us enjoyed hot spring inside the room.
Perhaps the price but worthy to stay for a night
Reviewed: 3 June 2024 · Stayed in May 2024
Verified reviewReviewed: 21 March 2024 · Stayed in March 2024
Verified reviewReviewed: 16 March 2024 · Stayed in March 2024
Verified reviewReviewed: 11 November 2023 · Stayed in November 2023
Verified reviewVery clean and beautifully designed house. The dinner was very good.
The stairs going upstairs were rather steep.
Thank you so for the excellent review and we are extremely sorry for the staircase. I hope you enjoyed your stay. We can't wait to serve you again.
Reviewed: 19 October 2023 · Stayed in October 2023
Verified review