Extremely friendly staff, with great English skills. Plenty of amenities, and rooms were clean. Accommodated our request for a specific room, and demonstrated excellent hospitality in every interaction. Onsen within the building was excellent and equal to the other onsens of the town. The breakfast upstairs was excellent and felt traditional and exactly what we were hoping for while in Kinosaki. The restaurant next door (GabuGabi) was excellent as well, as were their brewed beer.

Stayed in September 2025

Without any malicious intent, the hotel staff entered our room to remove the futon without consulting us. It would have been nice if they had consulted us beforehand.

Its excellent location in front of the river, and the quality of the onsens that the hotel has.

Stayed in August 2025

Nothing

Everything. The old wood and the sage green colours, the comfortable futon, the view from our window, the onsens, the hotels private onsen, the whole town, the ambiance of the while village, fresh seafood and the very accommodating staff.

Stayed in July 2025

Charming hotel, very comfortably situated on the main historic street. Lovely surroundings, quite and spacious rooms, very welcoming staff

Stayed in July 2025

I have no negative feedback at all. It was wonderful.

The location is wonderful--right on the main road overlooking the river. It's a convenient walk to all parts of Kinosaki. The ryokan was very well kept, although a few features looked a bit dated. I didn't mind at all. The food was excellent, and the on-property onsen was remarkable--so elegant and restful.

Stayed in June 2025

Beautiful place to stay and easy walk from the station. We arrived early and staff were accommodating by holding our bags for us until check in time. Check in was seamless for English speakers. Our bags were in our rooms ready for us. A lovely lady came to our rooms and delivered our Yakata and pot of tea. We only booked breakfast and we were given 2 times to choose from and as we were a group we ate in the dining room. Food was delicious. Would highly recommend this hotel.

Stayed in June 2025

Good services & full facilities

Stayed in May 2025

Great traditional Ryuken, loved sleeping on the futon beds. The staff were really lovely and accomodating - we had paid for dinner and breakfast but opted not to have it and they were very understanding. I regret not emailing them about to inform them sooner. Loved their own brewed beer.

Stayed in April 2025

Amazing place to stay in Kinosaki. Staff were amazing.

Stayed in May 2025

Nothing, the stay was top notch.

Incredible experience. The staff was so courteous and communicated well in English. They explained everything very well and the stay was the most incredible experience. The yukata were lovely. Would recommend again and again.

Stayed in April 2025

Slippers are hard to keep on the feet with all the stairs. They brought I fresh hot water in a thermos, but only provided tea. Some coffee and a kettle would be nice for the mornings.

Very cool 300+ year old Ryokun. Staff very attentive, rooms are well kept. And generous size

Stayed in April 2025

The man who greeted us at the door was fantastic! He allowed us to change our preordered breakfast to meet our dietary requirements and was able to book us a private onsen. The woman who assisted us in our room, served us green tea upon entry and guided us with our yukata was perfect as well!

Stayed in April 2025

Nothing

Location was great

Stayed in March 2025

It has been a wonderful ryokan experience. The ryokan is centrally located. The room is spacious and comfortable. The staff are friendly and attentive. The dining experience has also been wonderful. We are happy for experiencing the essence of Japanese hospitality at Yamamotoya.

Stayed in March 2025

If 4 pax stay in the room is small n tightly

Service excellent

Stayed in February 2025

The dinner was not great.

The traditional Japanese rooms were gorgeous. The staff convert them from a family room to a sleeping room for you. The Yukata and everything they loan you for the onsens is amazing.

Stayed in January 2025

Everything was great.

The hospitality was exceptional. Everyone was incredibly helpful and accomodating. The meals were delicious as well.

Stayed in February 2025

Food could be improved on in terms of overall quality. It was okay but i was expecting to be even better. Onsen baths are on the smaller side and there was additional charge to book the private onsen.

Service was good. The staff were friendly and helpful, and moved our bags up and down to and from our rooms respectively since there were no lifts. Rooms were spacious. One of our rooms had a nice view facing the main street.

Stayed in January 2025

Just be careful with the house slippers, they were a bit small and slippery for our western feet!

Beautiful food, and they catered for my food allergies really well. The in house onsen was small but beautiful. We only stayed the one night, wish we had stayed longer, but we were so happy to have our first ryokan experience. The futon were comfortable enough, and I loved the tea and our view of the rock cliff garden. I would visit both Kinosakionsen and this ryokan again.

Stayed in January 2025

Beautiful traditional ryokan with lovely helpful staff. We had a lot of fun dressing in the yukata's to attend meals in the restaurant. We were there in winter and the rooms were lovely and warm and the futons comfortable. The on-site onsen was very relaxing after dinner. Kinosaki town is magical.

Stayed in December 2024

Not much of a negative, but staff continued to clean room when we stated at before checking-in that leaving it would be fine

• Great location • Friendly staff always willing to help • Good food provided • Nice traditional room

Stayed in December 2024

Our stay at this ryokan was absolutely wonderful. From the moment we arrived, we were welcomed with warm hospitality and attention to detail. The hotel is stunning, with a beautifully traditional design that exudes charm. As is customary in a ryokan, guests are asked to remove shoes inside, but slippers are provided. Our room was spacious, spotlessly clean, and very comfortable. Upon arrival, we were greeted with a hot cup of tea, which was a thoughtful touch. When we went out, the staff prepared the futons for us, ensuring everything was ready for a peaceful night’s rest. We opted for the breakfast, and it was both delicious and generous. We also enjoyed sampling the local beers at the hotel’s bar. The onsen, while small, was never crowded during our stay, and I often had the place to myself. I particularly enjoyed the serene outdoor bath. The views from our room were lovely, overlooking the street and river. Next time, I’ll request a room with a view on the forest, as the autumn colors were breathtaking. Every member of the staff was friendly, professional, and eager to help, making us feel incredibly welcomed throughout our stay. We truly had a memorable experience, and we’ll definitely return. A heartfelt thank you to the entire team for making our visit so special.

Stayed in December 2024

Nothing

Excellent location, fabulous food and outstanding service by all staff. As a family of five we really enjoyed the experience and hospitality. Nothing was too much trouble and the small touches like tea on arrival and yakuta being provided was great.

Stayed in November 2024

Charming ryokan in the heart of Kinosaki. Great location. Dinner on the first night was fabulous! Everything was delicious and beautifully presented. It far exceeded our expectations.

Stayed in November 2024