Reviews of Hakone Gora KARAKU 5 stars
250-0408 Kanagawa, Hakone, Gora 1300-8, Japan
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewNew Japanese hotel close to the train station. Nice facilities.
Service was very rigid. Lobby was open but only at particular times. Breakfast could only be taken as particular times and not others. No bell hop help with suitcases. Lots of questions before checking in (lengths?) but then check in took forever…
Thank you for staying at Hakone Gora Karaku. We would like to thank you for taking the time to write a review for us based on your experience having stayed with us. First of all, we are glad that the facilities here was up to your expectations. We are truly sorry for the time taken at check-in. It is for the benefits of the front desk and the restaurant that we got information about dinner/breakfast time, if there is any allergy and other things that we need confirmation for. The same confirmation is taken with every guest’s that have stayed or will be staying at our hotel, and we hope for your understanding. Even so, your review will be a mean for us to confirm things thoroughly while not taking too much time, and for overall a speedy and better check-in process in the future. If there is another opportunity, we would love to be able to welcome you back again. We look forward to your next stay at Hakone Gora Karaku. Accommodation Section Odetta Alisya
Thank you for staying at Hakone Gora Karaku. We would like to thank you for taking the time to write a review for us based on your experience having stayed with us. First of all, we are glad that the facilities here was up to your expectati… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewBeautiful property and amazing rooms! Beautiful nature views. The food was tasty. The location is very convenient to the open air museum and the ropeway to the volcano.
Meals, specifically dinner, was very drawn out. The same staff was working both breakfast and dinner which made us wonder if the staff just works all the time. I hope the staff is treated well there.
Thank you for choosing to stay at Hakone Gora Karaku. We hoped you had a great and memorable time staying with us, and we would like to thank you for also taking the time to write a review regarding your stay with us. And as for your concerns, we staff as a whole are treated well whilst working, so you don’t have to worry. We are truly grateful to see you looking out for us even though you are here on a vacation. If another opportunity arises, we would love to welcome you back to our hotel. We look forward to your next stay at Hakone Gora Karaku. Accommodation Section Odetta Alisya
Thank you for choosing to stay at Hakone Gora Karaku. We hoped you had a great and memorable time staying with us, and we would like to thank you for also taking the time to write a review regarding your stay with us. And as for your concer… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThank you very much for staying at Hakone Gora Karaku. Also, thank you so much for take some of your time to write a review. It was our pleasure that our hotel facility and services could meet your satisfication. We would love to welcoming you again on another opportunity. Accomodation Departement Shiryu
Thank you very much for staying at Hakone Gora Karaku. Also, thank you so much for take some of your time to write a review. It was our pleasure that our hotel facility and services could meet your satisfication. We would love to welcoming … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewIn-room hot spring was nice; kaiseki meals were great!
Doors, in the reserved private hot spring rooms, that are between the bath and outside are stuck and very hard to open or close. There are a lot of mosquitoes at night and not closing the doors means a lot mosquitoes come in during bath.
Thank you for choosing to stay at Hakone Gora Karaku. We would like to thank you for sharing us your review about your stay with us. We are happy to hear that you enjoyed the kaiseki meals provided by the restaurant. We also noticed that you have enjoyed the private hot spring bath that we also have in our hotel. About the doors, we are truly sorry for the inconvenience. As of right now, we have conducted the operation for the opening of the door in the private hot spring, and we are sorry if that doesn’t meet your expectations of enjoying the hot spring to the fullest. If there is another opportunity where you will make the reservation again, please do not hesitate to ask the front desk for help to close the door or to ask us anything. We look forward to another opportunity where you will be staying with us again. We would love to welcome you again soon! Accommodation Section Odetta
Thank you for choosing to stay at Hakone Gora Karaku. We would like to thank you for sharing us your review about your stay with us. We are happy to hear that you enjoyed the kaiseki meals provided by the restaurant. We also noticed that yo… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewVery quiet, well maintained, professional staff, many amenities and the food was delicious.
Thank you for taking the time to write this review! We are glad you found your stay to be enjoyable. It’s great to hear that you enjoyed the facilities and service. We look forward to seeing you again in the future on your next visit to Hakone! Accommodation Department Felita
Thank you for taking the time to write this review! We are glad you found your stay to be enjoyable. It’s great to hear that you enjoyed the facilities and service. We look forward to seeing you again in the future on your next visit to Hak… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewThe views from the open air baths & private room baths were breathtaking! Everything was comfortable and the staff accommodating. The spa massage was a wonderful way to start my stay and to relax.
Thank you so much for staying at Hakone Gora Karaku and taking a time to write a nice review! We are happy that you can get comfortable and get relaxed at our hotel. Also glad to hear that you enjoyed our facilities and services. We will keep our best and try to be even better in the future. We would love to welcoming you again soon! Accommodation Department Khansa
Thank you so much for staying at Hakone Gora Karaku and taking a time to write a nice review! We are happy that you can get comfortable and get relaxed at our hotel. Also glad to hear that you enjoyed our facilities and services. We will ke… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLoved the location, view, rooms, onsen, lounges, and special clothes to wear inside the ryokan. Luxurious and very relaxing stay.
Dinners were beautifully presented, creative, and tasty, but very involved. Would have been nice to have one full dinner and an option to have one less elaborate one.
Thank you for choosing to stay at Hakone Gora Karaku. We would like to thank you for giving us your time to write a review of our hotel based on your experience staying with us. We are happy to see that you have enjoyed your experience staying with us, and your review will be our strength to keep providing the best for our guests. If there is another opportunity for you to beck in Hakone, we would love to welcome you back a second time. We look forward to your next stay at Hakone Gora Karaku Accommodation Section Odetta
Thank you for choosing to stay at Hakone Gora Karaku. We would like to thank you for giving us your time to write a review of our hotel based on your experience staying with us. We are happy to see that you have enjoyed your experience stay… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewHakone is a modern onsen paradise! The onsens are beautiful and the food is delicious! You feel like you’re in another world! Loved it!
Everything
Thank you for choosing to stay at Hakone Gora Karaku. We would like to thank you for the wonderful review and for sharing us your thoughts regarding your experience staying with us. You review will always be our motive to always do better for our upcoming guests. We hope there will be another opportunity where we can meet again. We would love to welcome you back to Hakone Gora Karaku. Accommodation Section Odetta
Thank you for choosing to stay at Hakone Gora Karaku. We would like to thank you for the wonderful review and for sharing us your thoughts regarding your experience staying with us. You review will always be our motive to always do better f… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewWOW, WOW, WOW. It would be easier to ask what we didn't like. From check-in to check-out, you felt like royalty! We are from the US, and I feel terrible because everyone told us not to tip, and I really think we should have tipped. It just felt so exceptional on a service level. The lounge with drinks and snacks was an added bonus I did not know about. The number of shoes they give you to use! 4 pairs for different purposes in our room! The amenities in the room were OUTSTANDING!!! My daughter used the face steamer 3 times a day. The Sony Bluetooth light speaker was so cool and really enhanced the experience. My husband and I booked a private onsen in the evening and that was lovely! One small thing is that I wanted a Japanese experience, so I booked the Japanese meal, which would have been perfect for me and my husband, but it was not my 15-year-old's favorite meal. I wish I had booked the western meal for the family so our teens enjoyed the food more. The staff was INCREDIBLE!!! I mean, WOW! I changed our transport to the train station several times and then asked to change again, but it was full. I completely understood, and that was on me. During dinner, they came to find us and told us there was a cancellation at the time we needed and they could accommodate us. When we were in the lounge and getting some fresh air outside on the patio, one of the staff came and asked if we would like a family picture. There are so many examples of exceptional service from this team that we have and we were only there for one night. I posted a picture of the futon beds they set up if you have 4 people in the room. I didn't see any pictures of the setup so I posted one below.
Nothing
Thank you for choosing to stay at Hakone Gora Karaku. Thank you very much for the heartfelt and enthusiastic review of your recent stay with us. We are truly honored by your kind words and delighted to hear that your experience has left such a lasting impression. It is our sincere goal to make each guest feel cared for and are given the best hospitality, so us staff as a whole is incredibly proud to know their efforts made your stay so special. Thank you once again for your generous comments and for sharing a photo to help future guests. We sincerely hope to welcome you and your family back for a longer stay next time. We look forward to welcoming you soon on another opportunity back at Hakone Gora Karaku. Accommodation Section Odetta
Thank you for choosing to stay at Hakone Gora Karaku. Thank you very much for the heartfelt and enthusiastic review of your recent stay with us. We are truly honored by your kind words and delighted to hear that your experience has left suc… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewStunning property, everything was top-notch in first rate! Simple elegance!
Nothing, we loved all of it.
Thank you very much for staying at Hotel Hakone Gora Karaku and Also Thank you for taking the time to share your feedback with us. It is wonderful that you found your stay to be enjoyable. We will keep and do our best to satisfy all the guest in future too. Thank you again for your review and we look forward to welcoming you back soon. Accommodation Department Yam
Thank you very much for staying at Hotel Hakone Gora Karaku and Also Thank you for taking the time to share your feedback with us. It is wonderful that you found your stay to be enjoyable. We will keep and do our best to satisfy all the gue… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified review