Reviews of Wat Hotel & Spa Hida Takayama 4 stars
506-0026 Gifu, Takayama, Hanasatomachi 3-39-1, Japan
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe hotel is amazing, we had a private onsen where we could go with my husband and our baby. The room was spacious so perfect for us with the little baby. The facilities were great, service, and extra things such us ice cream after the onsen or the coffee and water in the last floor. Also the welcome drink !
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewGreat location a short walk from the station. The onsen were lovely. Staff were very helpful and allowed baggage storage.
The room was a bit small with not much storage space but perfect for one night
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe loved the spa area, the private outdoor jacuzzi to see nightfall, the complementary ice cream and welcome drink and beautiful terrace. We really enjoyed our stay!!
Thank you very much for your kind review. We’re delighted to hear that you enjoyed the onsen facilities. We’re also glad you appreciated the complimentary ice cream, welcome drink, and our terrace. It was our pleasure to have you as our guest, and we truly hope to welcome you again in the future! Nakamura WAT HOTEL & SPA HIDA TAKAYAMA
Thank you very much for your kind review. We’re delighted to hear that you enjoyed the onsen facilities. We’re also glad you appreciated the complimentary ice cream, welcome drink, and our terrace. It was our pleasure to have you as our gu… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWhen we arrived there they had marshmallow and campfire pray for everybody and the people in the section was so nice
Nothing it was perfect
Thank you so much for your kind words! We’re delighted to hear that you had such a wonderful experience, even for just one night. It's great to know our staff made you feel welcome and that you enjoyed the campfire and marshmallow service. Your comment truly means a lot to us. We hope to welcome you back to Takayama again in the future! Warm regards, Nakamura WAT HOTEL & SPA HIDA TAKAYAMA
Thank you so much for your kind words! We’re delighted to hear that you had such a wonderful experience, even for just one night. It's great to know our staff made you feel welcome and that you enjoyed the campfire and marshmallow serv… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewGood breakfast
Thank you for your kind comment. We’re glad you enjoyed the breakfast and hope it added to a pleasant stay. We look forward to welcoming you again. Best regards, WAT HOTEL & SPA HIDA TAKAYAMA Nakamura
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewBed comfortable, room cleanliness, and extra pyjamas. Welcome drinks everyday after back from outing. Are all extra service and make customers feel more homely.
So far we feel great
Thank you very much for your wonderful feedback! We're delighted to hear that you enjoyed the comfortable bed, clean room, extra pajamas, and our daily welcome drinks — it means a lot to us that these touches made you feel more at home. We’re very happy you had a great stay, and we’ll be looking forward to welcoming you back if you return to Takayama! Best regards, WAT HOTEL & SPA HIDA TAKAYAMA Nakamura
Thank you very much for your wonderful feedback! We're delighted to hear that you enjoyed the comfortable bed, clean room, extra pajamas, and our daily welcome drinks — it means a lot to us that these touches made you feel more at home… Show more
Reviewed: 6 August 2025 · Stayed in May 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewSpacious room, good decor. Welcome drink and staff at Reception were helpful and friendly.
Breakfast was chaos. The queue to get into the dining room was unpleasantly long and many were asked to dine in their rooms and others, including ourselves, needed to split our family at multiple tables to get in. The staff were not particularly friendly nor considerate towards the issues. The necessity for bathers to be nude was a surprise and not particularly welcome.
Thank you very much for sharing your detailed feedback with us. We are glad to hear that you found our hotel comfortable, appreciated the spacious and well-decorated room, and enjoyed the welcome drink and helpful reception staff. We sincerely apologize for the difficulties you experienced during breakfast, including the long queues, limited seating options, and the inconvenience of having to split your family. Your comments have been shared with our management team, and we will continue working to improve the flow and service in our dining area to create a more comfortable experience for all guests. Regarding the bathing facilities, we understand that the requirement to bathe nude might have been unexpected. In Japan, it is customary to enjoy public baths without clothing as part of the traditional onsen culture. We appreciate your understanding of this cultural aspect during your stay. We hope to have the opportunity to welcome you again and provide a more pleasant and seamless experience in the future. WAT HOTEL & SPA HIDA TAKAYAMA Nakamura
Thank you very much for sharing your detailed feedback with us. We are glad to hear that you found our hotel comfortable, appreciated the spacious and well-decorated room, and enjoyed the welcome drink and helpful reception staff. We since… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe room is spacious and clean. They give the access to a small onsen and offer nice drinks such as beer, matcha etc.
Thank you very much for your kind comment. We’re glad to hear that you enjoyed the spacious and clean room at WAT HOTEL & SPA HIDA TAKAYAMA, as well as the relaxing onsen and complimentary drinks like beer and green tea. If there is anything we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back again! WAT HOTEL & SPA HIDA TAKAYAMA Nakamura
Thank you very much for your kind comment. We’re glad to hear that you enjoyed the spacious and clean room at WAT HOTEL & SPA HIDA TAKAYAMA, as well as the relaxing onsen and complimentary drinks like beer and green tea. If there is an… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewBreakfast selection was ok
Can’t understand the rating at all. Old fashioned hotel with a strong smell of old. Curtains and lightings full of dust. Hosts large guided groups of tourists (mostly Germans, who can get very loud). Private Onsen are only cleaning once a day and are very small. Really not much to like about this hotel. Very strict rules and only 3 beds although we booked for 4. Get yourself a better place to stay!
Thank you very much for your feedback. We’re glad to hear you appreciated our breakfast selection. However, we sincerely apologize for the discomfort caused during your stay. We will review our private onsen cleaning schedule to ensure better comfort for all guests. Regarding the room, your reservation was for a triple room, and we prepared it accordingly. We apologize if this was unclear at check-in. We appreciate your comments and will use them to improve our services. We hope to have the opportunity to welcome you again. WAT HOTEL & SPA HIDA TAKAYAMA Nakamura
Thank you very much for your feedback. We’re glad to hear you appreciated our breakfast selection. However, we sincerely apologize for the discomfort caused during your stay. We will review our private onsen cleaning schedule to ensure bet… Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewThank you very much for your kind comment. We are pleased to hear that you found WAT HOTEL & SPA HIDA TAKAYAMA to be a nice hotel for families and tourists. It's wonderful to know that you appreciated both the private and public onsen located on the top floor. If there is anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know. We look forward to welcoming you back again! WAT HOTEL & SPA HIDA TAKAYAMA Nakamura
Thank you very much for your kind comment. We are pleased to hear that you found WAT HOTEL & SPA HIDA TAKAYAMA to be a nice hotel for families and tourists. It's wonderful to know that you appreciated both the private and public ons… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe onsen was fantastic! Also liked the many little freebies like evening drinks, ice lollies after baths etc.
Breakfast was very crowded. Due to our room (207) being next to the breakfast room people were queueing outside our door at one point! The free drinks could do with some nicer non-alcoholic options to make it more inclusive for non-drinkers.
Thank you very much for your detailed and helpful review. We’re delighted to hear that you enjoyed the onsen and the small complimentary touches such as evening drinks and ice lollies after the bath — we're glad these added to your experience at our hotel. We sincerely apologize for the inconvenience caused by the breakfast crowd, especially with guests queueing near your room. We understand how disruptive that must have been and will review our layout and crowd flow management to improve the experience for all guests. Thank you also for your suggestion regarding more inclusive non-alcoholic options at the drink station — we truly appreciate your feedback and will explore ways to better accommodate all preferences. We hope to have the pleasure of welcoming you back for an even more comfortable and enjoyable stay. WAT HOTEL & SPA HIDA TAKAYAMA Nakamura
Thank you very much for your detailed and helpful review. We’re delighted to hear that you enjoyed the onsen and the small complimentary touches such as evening drinks and ice lollies after the bath — we're glad these added to your expe… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe welcome drink, the service, and the family Onsen were all excellent
Nothing it was all good
Thank you very much for your wonderful review. We are truly happy to hear that you enjoyed the welcome drink, our service, and the family onsen — it means a lot to us that all aspects of your stay were excellent. If there is anything we can do to make your next visit even more special, please do not hesitate to let us know. We look forward to welcoming you back. WAT HOTEL & SPA HIDA TAKAYAMA Nakamura
Thank you very much for your wonderful review. We are truly happy to hear that you enjoyed the welcome drink, our service, and the family onsen — it means a lot to us that all aspects of your stay were excellent. If there is anything we ca… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewVery nice and clean
Family private Onsen
Thank you very much for taking the time to share your feedback. We are delighted to hear that overall you had a good stay, and that you found our hotel very nice and clean. It’s wonderful to know you enjoyed the family private onsen as well. If there is anything we can do to make your next visit even more comfortable, please feel free to let us know. We look forward to welcoming you back again! WAT HOTEL & SPA HIDA TAKAYAMA Nakamura
Thank you very much for taking the time to share your feedback. We are delighted to hear that overall you had a good stay, and that you found our hotel very nice and clean. It’s wonderful to know you enjoyed the family private onsen as well… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewClean and good amenities
People in Japan have been very welcoming during our trip so far, but I got the impression staff at the hotel had a bit of tourist fatigue (less welcoming, less keen to help compared to other places we went to).
Thank you very much for taking the time to share your honest feedback. We are pleased to hear that you found WAT HOTEL & SPA HIDA TAKAYAMA clean and comfortable, and that you appreciated our amenities. However, we sincerely regret that you felt our staff seemed less welcoming than what you experienced elsewhere in Japan. Please accept our apologies for not meeting the warm and attentive service standard we strive for. We will share your comments with our team and reinforce the importance of maintaining a friendly, helpful attitude toward all of our guests, so that future visitors feel genuinely welcomed and cared for. We truly hope to have the opportunity to welcome you back and provide you with a more positive experience. WAT HOTEL & SPA HIDA TAKAYAMA Nakamura
Thank you very much for taking the time to share your honest feedback. We are pleased to hear that you found WAT HOTEL & SPA HIDA TAKAYAMA clean and comfortable, and that you appreciated our amenities. However, we sincerely regret that… Show more