The hotel is amazing, we had a private onsen where we could go with my husband and our baby. The room was spacious so perfect for us with the little baby. The facilities were great, service, and extra things such us ice cream after the onsen or the coffee and water in the last floor. Also the welcome drink !

Stayed in September 2025

The room was a bit small with not much storage space but perfect for one night

Great location a short walk from the station. The onsen were lovely. Staff were very helpful and allowed baggage storage.

Stayed in August 2025

We loved the spa area, the private outdoor jacuzzi to see nightfall, the complementary ice cream and welcome drink and beautiful terrace. We really enjoyed our stay!!

Stayed in August 2025

Nothing it was perfect

When we arrived there they had marshmallow and campfire pray for everybody and the people in the section was so nice

Stayed in August 2025

So far we feel great

Bed comfortable, room cleanliness, and extra pyjamas. Welcome drinks everyday after back from outing. Are all extra service and make customers feel more homely.

Stayed in July 2025

The room is spacious and clean. They give the access to a small onsen and offer nice drinks such as beer, matcha etc.

Stayed in July 2025

Breakfast was very crowded. Due to our room (207) being next to the breakfast room people were queueing outside our door at one point! The free drinks could do with some nicer non-alcoholic options to make it more inclusive for non-drinkers.

The onsen was fantastic! Also liked the many little freebies like evening drinks, ice lollies after baths etc.

Stayed in July 2025

Nothing it was all good

The welcome drink, the service, and the family Onsen were all excellent

Stayed in July 2025

Family private Onsen

Very nice and clean

Stayed in July 2025

People in Japan have been very welcoming during our trip so far, but I got the impression staff at the hotel had a bit of tourist fatigue (less welcoming, less keen to help compared to other places we went to).

Clean and good amenities

Stayed in July 2025

Everything is perfect

The room is big and confortable. Onsen is very nice

Stayed in June 2025

Location was a little out of the way but no issue with us given the beauty of the town. We don't mind walking the whole day :)

Private rooms for onsen. The place appears very well maintained and clean. The room sizes were big for the price range. Breakfast was basic but sufficient

Stayed in June 2025

Rooms were a bit cramped once our suitcases were in it

Amazing facilities, we really enjoyed going to the private onsen every night. We were truly blown away by how nice the facilites were for the price. It's also close to the bus station which we used for day trips around the region

Stayed in June 2025

Location

Highly affordable, friendly staff, abundant parking, free drinks, good and delicious breakfast spread

Stayed in June 2025

That we couldn't access the drinks all day.

We enjoyed this hotel and liked that they had an onsen, both private and not. We used them daily. Breakfast was good, it does get busy however you can sit on the lower floor if it's full. We needed to head off very early one day and asked if we could just grab a few things from breakfast however we were advised no, then I noticed they do in room breakfast which would have been good to know. Parking was 800 per night, which wasn't too bad. I felt like there wasn't many restaurants around the hotel, we had trouble the first night locating a restaurant that was open, however then found some amazing ones - check out Krua Halu Ball this restaurant is so tasty, was a great surprise. Also, The Higurashi which is 3km from the Squirrell Park, run by one lady, we had pancakes, pizza and Tom Yum Pasta, the Ginger Ale/Beer is to die for. We went to Kamikochi for a day, we had a car so could drive to the parking without getting the bus from Takayama. You can park at Akandana car park - this is the first stop for the buses. There were only a few ppl getting on here, but when we got to Hirayu Onsen the lineup was huge, and they only allow 50 or so on the bus. The forecast was for rain, but we still went, no rain, a little cloud but still magnificent and we seen about 50 monkeys.

Stayed in May 2025

- hotel was kind to modify our stay dates at no cancellation fee - private onsen option - location is close to all touristic points of interest

Stayed in June 2025

The location, the room, the staff, the hot spring bath…everything!!

Stayed in June 2025

The air conditioning blows directly in our faces, and the remote controls for both the AC and TV are only available in Japanese.

The staff (took the time to give us explanations about the area and buses systems The onsen facilities

Stayed in June 2025

Distance from town. Good 10-15 mins walk and husband on crutches.

Great rooftop hot baths, free early evening beer and a popsicle at the spa after evening bath.

Stayed in June 2025

We could not understand why we were charged a per head onsen fee when we were not even intending to and did not use the onsen.

Staff provided good service, rooms were clean and location was within walking distance to restaurants. Although parking was charged, it was a one time fee for 24h and there were ample lots. The fee charged was the lowest among all the hotels we had stayed in for our trip.

Stayed in May 2025

Everything perfect.

- spacious and clean rooms - beautiful spa area including onsen baths (indoor and outdoor) and sauna - nice hotel design - great value for money - very friendly staff which even send my bathing suit that I forgot in the hotel to my new hotel. Thanks a lot!

Stayed in May 2025

Disliked nothing.

Liked everything.

Stayed in May 2025

The sink in the room. First of all its a big sink so not much you can put around it, as well its automatic so you cannot adjust water stream and temperature, and always playing with a tap cause need to find/feel the sensor.

Location is amazing. You can reach all touristic attractions within walkable distance. And neighbourhood is so quiet and beautiful. Bus station is close by. Room is really big and spacious for Japanese standards..

Stayed in May 2025

Very friendly and helpful staff, welcome drink included, breakfast buffet was great (chocolate croissants were amazing!), plenty of parking (800 yen), cute kids packs provided with kids slippers. Room was tight but common in Japan.

Stayed in May 2025