Reviews of Toyoko Inn Kobe Sannomiya-eki Higashi 3 stars
651-0087 Hyogo, Kobe, Chuo-ku Gokou-dori 2-2-2, Japan

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Reviewed: 5 April 2025 · Stayed in March 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewBreakfast, amenities, friendliness of the staff.
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewComfortable bed (though a bit small for 3 people), clean room, nice hot shower.
They should include a fold out bed if the child is 10 years or older as trying to fit a 12 year old into the bed with the parents was difficult.
Reviewed: 6 December 2024 · Stayed in December 2024
Verified reviewstaff was very nice and helpful. location is good if you like walking around.
the breakfast was below average. even though we booked the room for two, amenities were provided for one person.
Thank you very much for staying at Toyoko Inn Kobe Sannomiya 1. The words of praise we receive from our customers are a great encouragement for all our staff. We hope you will continue to use Toyoko Inn in the future. We sincerely apologize for the lack of facilities. We will continue to do our best to make sure we do not fail in the future. We look forward to seeing you again. Toyoko Inn Kobe Sannomiya 1
Thank you very much for staying at Toyoko Inn Kobe Sannomiya 1. The words of praise we receive from our customers are a great encouragement for all our staff. We hope you will continue to use Toyoko Inn in the future. We sincerely apologize… Show more
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewNormal Inn. Clean, nice staff and provides everything you need for a not expensive price. Not far from Sannomiya.
Thank you for staying with us. We are very happy to hear that you had a comfortable stay and that you left a review.Please use us again if you have the opportunity. We look forward to seeing you. Toyoko Inn Kobe Sannomiya I
Reviewed: 19 September 2024 · Stayed in July 2024
Verified reviewFree breakfast, easy check-in/out, near family restaurants like bikkuri donkey, sushiro, and Marugame
It was actually quite a bit of a walk from Sannomiya station
Thank you for using Toyoko Inn Kobe Sannomiya 1. We apologize for the inconvenience caused by the feedback that the hotel is far from the station. We will do our best to provide you with a satisfactory service and customer service, so we appreciate your understanding. Thank you for your cooperation.
Thank you for using Toyoko Inn Kobe Sannomiya 1. We apologize for the inconvenience caused by the feedback that the hotel is far from the station. We will do our best to provide you with a satisfactory service and customer service, so we ap… Show more
Reviewed: 8 April 2024 · Stayed in April 2024
Verified reviewReviewed: 5 April 2024 · Stayed in April 2024
Verified reviewVery nice hotel! Very clean and staff was awesome!
Beds are not comfortable
Thank you very much for staying at Toyoko Inn Kobe Sannomiya 1. We have received compliments from our customers and all the staff are encouraging. We will continue to strive to make our customers feel comfortable. Thank you for your continued support of Toyoko Inn. We look forward to seeing you again. Toyoko Inn Kobe Sannomiya 1 Staff
Thank you very much for staying at Toyoko Inn Kobe Sannomiya 1. We have received compliments from our customers and all the staff are encouraging. We will continue to strive to make our customers feel comfortable. Thank you for your contin… Show more
Reviewed: 3 March 2024 · Stayed in March 2024
Verified reviewGreat service, with breakfast available
Thank you very much for staying at Toyoko Inn Kobe Sannomiya 1. Thank you for complimenting our service. We will do our best to become a hotel that you will want to stay at again. Thank you for your continued support. Toyoko Inn Kobe Sannomiya 1 Staff
Thank you very much for staying at Toyoko Inn Kobe Sannomiya 1. Thank you for complimenting our service. We will do our best to become a hotel that you will want to stay at again. Thank you for your continued support. Toyoko Inn Kobe Sanno… Show more
Reviewed: 11 February 2024 · Stayed in February 2024
Verified reviewReviewed: 31 December 2023 · Stayed in December 2023
Verified reviewCleanliness and breakfaay
All is perfect..
Thank you for staying at Toyoko Inn Kobe Sannomiya I. All of our staff members are encouraged by the compliments we receive from our customers. Thank you for your continued support of Toyoko Inn. We look forward to seeing you again. Toyoko Inn Kobe Sannomiya I staff
Thank you for staying at Toyoko Inn Kobe Sannomiya I. All of our staff members are encouraged by the compliments we receive from our customers. Thank you for your continued support of Toyoko Inn. We look forward to seeing you again. Toyoko … Show more
Reviewed: 27 December 2023 · Stayed in December 2023
Verified reviewNice, cheap and clean. Breakfast was great. Good value
Went to the wrong hotel. But that's fine really.
Thank you very much for staying at Toyoko Inn Kobe Sannomiya 1. Thank you for the compliment. There are many hotels in Sannomiya, and our hotel is a little far from the station, so we apologize for the inconvenience. We look forward to seeing you again. Toyoko Inn Kobe Sannomiya 1 Staff
Thank you very much for staying at Toyoko Inn Kobe Sannomiya 1. Thank you for the compliment. There are many hotels in Sannomiya, and our hotel is a little far from the station, so we apologize for the inconvenience. We look forward to see… Show more
Reviewed: 2 November 2023 · Stayed in October 2023
Verified reviewBreakfast is fine. Location is quite convenient
Thank you for staying with us. We look forward to seeing you again.
Reviewed: 24 October 2023 · Stayed in October 2023
Verified reviewStaff tried their best to understand our question. Good effort. Clean and neat. Breakfast provided was nice. Overall good value for money.
Quite a distance from sannomiya station.
Thank you for staying with us. We look forward to seeing you again.
Reviewed: 2 June 2023 · Stayed in May 2023
Verified reviewKindness of the staff, good, simple breakfast
Thank you for using Toyoko Inn Kobe Sannomiya 1. All the staff are encouraged by the compliments. All of our staff will continue to work hard to ensure that our customers can use it comfortably. We look forward to seeing you again.
Reviewed: 8 April 2023 · Stayed in April 2023
Verified reviewReviewed: 19 March 2023 · Stayed in March 2023
Verified reviewthe superb breakfast! actually like with lunch as have rice cakes, mini hotdogs, mackerel, and soups. i always liked their coffee
maybe another lift otherwise nothing at all