
載入中
住客也評論了這些住宿
住客評語如何運作
每則住客評分會介在 1-10 分之間。我們將收到的所有住客評分相加,然後將總分除以收到的評分數量,計算出您看到的整體評分。我們採用加權計算的評分系統,意味著越新的評語將對整體住客評分計算有越大的影響。此外,住客也可以在其他重要項目給予「分項分數」,例如:地理位置、清潔度、員工、舒適度、設施、性價比與免費 WiFi。請注意,住客會分別送出項目評分和整體分數,因此兩者之間沒有直接關係。
若您曾入住在本平台上預訂的住宿,或曾抵達該住宿但未實際入住,都可為住宿留下評語。若要修改您已發送的評語,請聯繫我們的客服團隊。
我們有真人與自動化的系統來專門偵測是否有假評語在本平台發送。若發現該情況便會刪除評語,若有需要,也會針對該負責的人採取行動。
若有任何人發現可疑之處,也可隨時回報給我們的客服團隊,以讓我們的造假查核小組可以進行調查。
理想上,不論是正評或負評,我們會刊登所有收到的評語。但我們將不會刊登包含或涉及以下內容之評語:
- 政治敏感評論
- 宣傳內容
- 非法活動
- 個人或敏感資訊(例如電子郵件、電話號碼或信用卡資訊)
- 髒話、與性相關的內容、仇恨言論、歧視性言論、威脅或暴力相關內容
- 垃圾訊息和造假內容
- 虐待動物
- 冒充他人身分(例如,撰寫評語者冒充他人身分)
- 任何違反我們評語撰寫指南的內容。
為確保顧客能找到實用的評語,我們僅接受在退房後 3 個月內送出的評語,而且當評語在頁面上顯示超過 36 個月,或者住宿有所有權變更的情況時,我們就會停止顯示這些評語。
住宿方可以選擇回覆評語。
若同時有多則評語時,最新的評語會顯示在最上方,同時還會取決於其他一些因素(評語所用的語言,該評語是僅評分還是含有評論等)。若有需要,您可以將評語排序和/或篩選(按年份、評語分數等)。
我們有時也會顯示來自其他知名旅遊網站的外部評語分數。當有此情況時,我們會有清楚說明。
評語標準與準則
這些標準與準則目的是確保 Booking.com 網站上的內容是相關性高、適合全家觀看,沒有過於強烈極端的表達言論,我們也會避免敏感資訊和議題的評論。
內容需與旅遊相關。最實用的評語是詳細的敘述並能幫助他人作出決定的內容。請避免針對個人言論攻擊、政治話題、道德或宗教議題。促銷相關內容將被刪除,關於 Booking.com 的服務問題將轉至客戶服務或住宿服務團隊處理。
發表內容需適合全球用戶閱讀 請勿嘗試以各種語言的特殊寫法表達褻瀆的字詞,任何涉及仇恨言論、歧視性言詞、威脅、色情、暴力或鼓吹非法行為之言論都是不允許的。
用心撰寫獨立的旅客回覆評語的寶貴之處在於其原創性,您可以依據自己的經驗書寫。Booking.com 的住宿合作夥伴不能代表旅客發表評論,或提供獎勵換取好評。以不當手法惡意降低競爭同業評分之行為將不被接受。
尊重他人隱私 Booking.com 會致力維護 Email、電話號碼、網站地址、社交平台帳號及其他個人資料的保密。
於 Booking.com 網站上發表意見的是住客及住宿單位,而非代表 Booking.com。Booking.com 不為任何評論或回覆之言論負責。Booking.com 只是言論傳播者(沒有審核之義務)並非發布者。
系統預設評語排序依據為:發出評語日期、相關程度高,並可能包含但不只限於:您使用的語言、包含文字內容的評語、非匿名評語。還有其他排序方式可用(旅客類型、分數…等等)。
翻譯聲明
此服務部分翻譯由 Google 提供。Google 不以明示或暗示的方式保證其翻譯的內容,包含任何對準確性、可靠性、適售性、對特定目的的適用性或非侵權的保證。
填寫日期:2025 年 8 月 8 日 · 2025 年 8 月入住
真實住客評語房间很大;洗衣房尤其方便,随时可以洗衣和烘衣服;工作人员专业且认真;环境富有日式特色;早餐也很好吃。
我住的房间的卧室大多时候接收不到Wi-Fi信号,有些苦恼。 其他无可挑剔
Dear Yue, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your valuable comment. We are glad to hear that you had a good time at our hotel. Your precious words encourage us to keep making efforts to provide even better service to our guests. And we sincerely apologize for being unable to provide comfortable Wi-Fi in the bed room. We will investigate the issue and resolve it to ensure a more pleasant stay for your next visit. We look forward to welcoming you again in the near future. Front Desk Team
Dear Yue, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your valuable comment. We are glad to hear that you had a good time at our hotel. Your precious words encourage us to keep ma… 顯示更多
填寫日期:2025 年 7 月 4 日 · 2025 年 7 月入住
真實住客評語周围很清净,睡的比较踏实,房间里面设施较全,姑娘对这次行程,评价最高的酒店
距离地铁口,还有些路要走。
Dear na Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your comment. We would definitely share this with all of our staff and keep making effort to provide good service. We look forward to welcoming you here again. Best regards, Front desk team
Dear na Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your comment. We would definitely share this with all of our staff and keep making effort to provide good service. We look for… 顯示更多
填寫日期:2025 年 6 月 14 日 · 2025 年 6 月入住
真實住客評語房间很大,床很大,有个微波炉很方便,附近小店不少
老公的手臂被厕所的柜子角划伤了,存在安全隐患
Dear Ying, Warmest greetings from the Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your valuable comment. It would be our great pleasure if you enjoyed your stay here in Kyoto. At the same time, thank you very much for mentioning the dangers of cabinets. We are awfully sorry to hear that your husband injured his arm on the corner of the cabinet. We will share it with the other staff and take it into consideration next time. Thank you again for your review. Your kind words encourage us to continue striving to provide an even better service to our guests. We look forward to welcoming you back in the near future. Best regards, Front desk team
Dear Ying, Warmest greetings from the Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your valuable comment. It would be our great pleasure if you enjoyed your stay here in Kyoto. At the same time, thank you v… 顯示更多
填寫日期:2025 年 6 月 8 日 · 2025 年 5 月入住
真實住客評語填寫日期:2025 年 5 月 8 日 · 2025 年 5 月入住
真實住客評語填寫日期:2025 年 2 月 14 日 · 2025 年 2 月入住
真實住客評語在房间用早餐的感觉真是太好了,日式和西式套餐都可以选择,服务人员态度很好,沟通无障碍,整个酒店很干净,细节考虑很周到。酒店地理位置很不错,闹中取静,周边小餐馆很多,很有烟火气,去各景点坐公交也都很方便。酒店前厅的小零食质量不错,特意还去超市买了几包回去。这次去京都,赶上下大雪,雪中的金阁寺太美了,不枉此行。
Dear xiao, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your comment. We are glad to hear that you had a good time at our property. Your precious words encourage us to continue to make effort to provide even better service to our guests. We sincerely appreciate your comment again and look forward to having you here again. Best regards, Front desk team
Dear xiao, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your comment. We are glad to hear that you had a good time at our property. Your precious words encourage us to continue to… 顯示更多
填寫日期:2025 年 2 月 2 日 · 2025 年 1 月入住
真實住客評語1,非常适合家庭相对长时间居住,这次带着老人小孩一起,里面设施齐全,两个卧室,一个客厅,一个小厨房,浴室卫生间,除此之外还有洗衣机和烘干机在专门的衣帽间里。 2,酒店整洁温馨,每天都会打扫,员工很有礼貌,且能尽量满足我们的需求,我们后来加一天住还给我们打了九折,我们一共住了六个晚上,退房的时候还给了我们伴手礼。 3,位置闹中取静,离北边西边的景点和南边东边逛街的地方很近,整体在以酒店为中心的圆形辐射范围内都不是很远,也能顺便感受下当地居住区的一些很local的店。
整体很完美,非要说的话就是补给日用牙刷的时候有时候不够数,洗着澡要刷牙的时候发现没新牙刷了。
Dear yuhong, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. We appreciate your kindness and gentleness very much. We would definitely share this with all of our staff and keep making effort to provide good service. About our housekeeping, we are very sorry that we could not meet your expectation this time. We would definitely share your comment among us and would make hard effort to provide better one soon. We will keep working hard and look forward to having you again the next time you come to Kyoto. We sincerely appreciate your comment again and look forward to having you here again. Best regards, Front desk team
Dear yuhong, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. We appreciate your kindness and gentlen… 顯示更多
填寫日期:2025 年 1 月 3 日 · 2024 年 12 月入住
真實住客評語填寫日期:2024 年 12 月 26 日 · 2024 年 12 月入住
真實住客評語填寫日期:2024 年 12 月 12 日 · 2024 年 12 月入住
真實住客評語工作人员态度特别好。房间环境也不错。距离地铁站走路几分钟。
Dear Wen, Warmest greeting from Tomoya Residence Hotel. Please do allow us to extend a heartfelt gratitude to you for choosing our hotel. We are delighted to note that you had a pleasant experience with us and truly appreciate your valuable feedback on our services. Your review was a pleasure to read and it is always great to know that we have met all your expectations. This truly motivated us to do our best for the guests, each day. Once again, thank you for your last visit and we do hope that the next one will be very soon. With thanks and appreciations, Front desk team
Dear Wen, Warmest greeting from Tomoya Residence Hotel. Please do allow us to extend a heartfelt gratitude to you for choosing our hotel. We are delighted to note that you had a pleasant experience with us and truly appreciate your valuable… 顯示更多
填寫日期:2024 年 12 月 9 日 · 2024 年 12 月入住
真實住客評語床和枕头太过于软塌,没有支撑,后来给换了枕头,床垫没法换,导致睡眠很差,腰疼背疼
Dear Peng, Thank you very much for choosing to stay at Tomoya Residence Hotel Kyoto. We also appreciate you taking the time to leave a review of your experience. We are delighted to hear that your stay was meaningful, and we hope it was a pleasant experience for you. Our hotel features SIMMONS, the world’s finest quality mattresses in all rooms, and we have received many positive comments from our guests about how comfortable they are. For your future stays, we also offer Executive Double Suite Room, which feature traditional Japanese futon bedding. We would be honored if you would consider staying in one of that room on your next visit. Additionally, we provide a variety of pillows for your comfort, including memory foam pillows, pipe pillows, and buckwheat hull pillows, in addition to our standard pillows. We look forward to welcoming you back to our hotel in the future. With thanks and appreciations, Front desk team
Dear Peng, Thank you very much for choosing to stay at Tomoya Residence Hotel Kyoto. We also appreciate you taking the time to leave a review of your experience. We are delighted to hear that your stay was meaningful, and we hope it was a… 顯示更多
填寫日期:2024 年 12 月 9 日 · 2024 年 12 月入住
真實住客評語床和枕头太过于软塌,没有支撑,后来给换了枕头,床垫没法换,导致睡眠很差,腰疼背疼
Dear Peng, Thank you very much for choosing to stay at Tomoya Residence Hotel Kyoto. We also appreciate you taking the time to leave a review of your experience. We are delighted to hear that your stay was meaningful, and we hope it was a pleasant experience for you. Our hotel features SIMMONS, the world’s finest quality mattresses in all rooms, and we have received many positive comments from our guests about how comfortable they are. For your future stays, we also offer Executive Double Suite Room, which feature traditional Japanese futon bedding. We would be honored if you would consider staying in one of that room on your next visit. Additionally, we provide a variety of pillows for your comfort, including memory foam pillows, pipe pillows, and buckwheat hull pillows, in addition to our standard pillows. We look forward to welcoming you back to our hotel in the future. With thanks and appreciations, Front desk team
Dear Peng, Thank you very much for choosing to stay at Tomoya Residence Hotel Kyoto. We also appreciate you taking the time to leave a review of your experience. We are delighted to hear that your stay was meaningful, and we hope it was a… 顯示更多
填寫日期:2024 年 8 月 27 日 · 2024 年 8 月入住
真實住客評語填寫日期:2024 年 8 月 25 日 · 2024 年 8 月入住
真實住客評語填寫日期:2024 年 8 月 25 日 · 2024 年 8 月入住
真實住客評語填寫日期:2024 年 8 月 19 日 · 2024 年 8 月入住
真實住客評語填寫日期:2024 年 5 月 10 日 · 2024 年 5 月入住
真實住客評語填寫日期:2024 年 3 月 17 日 · 2024 年 2 月入住
真實住客評語服务人员态度好,干净卫生。
无
Dear Chenhui, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your comment. We are glad to hear that you had a good time at our property. Regarding the accommodation charge as you mentioned, it is decided by the conditions such as demands or seasonality. We'd like to ask for kind understanding. We will keep making effort to provide better service. We sincerely appreciate your comment and look forward to having you again the next time you come to Kyoto. Best regards, Front desk team
Dear Chenhui, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your comment. We are glad to hear that you had a good time at our property. Regarding the accommodation charge as you ment… 顯示更多
填寫日期:2024 年 3 月 8 日 · 2024 年 2 月入住
真實住客評語非常有禮貌的櫃檯,英文流利,房間寬敞乾淨,最令我感動的是,我家掉了一台IPAD在該旅店,人員馬上打電話通知,甚至還幫我們寄回台灣,下次到京都一定會再住這。
沒有停車位
Warm greetings from Tomoya Residence Hotel. First, do let us extend our deepest gratitude to you for visiting our hotel. We thank you to write a review for us. We strive to ensure that all guests will have a memorable stay during their trip and we really do hope that we managed to make your day extraordinary and special. I'm relieved to hear that your belongings have safely arrived. Once again, thank you for your patronage and recognition of our value. With sincere thanks, Front desk team.
Warm greetings from Tomoya Residence Hotel. First, do let us extend our deepest gratitude to you for visiting our hotel. We thank you to write a review for us. We strive to ensure that all guests will have a memorable stay during their trip… 顯示更多
填寫日期:2024 年 3 月 1 日 · 2024 年 2 月入住
真實住客評語房間空間很大,有客廳跟小廚房超級方便 櫃檯人員超好 有問必答
無
Dear Chia-hsin, Warmest greeting from Tomoya Residence Hotel. Please do allow us to extend a heartfelt gratitude to you for choosing our hotel. We are delighted to note that you had a pleasant experience with us and truly appreciate your valuable feedback on our services and room. Your review was a pleasure to read and it is always great to know that we have met all your expectations. This truly motivated us to do our best for the guests, each day. Once again, thank you for your last visit and we do hope that the next one will be very soon. With thanks and appreciations, Front desk team
Dear Chia-hsin, Warmest greeting from Tomoya Residence Hotel. Please do allow us to extend a heartfelt gratitude to you for choosing our hotel. We are delighted to note that you had a pleasant experience with us and truly appreciate your v… 顯示更多
填寫日期:2024 年 2 月 29 日 · 2024 年 2 月入住
真實住客評語填寫日期:2024 年 2 月 28 日 · 2024 年 2 月入住
真實住客評語服務 房間 位置 一切
無
Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. We appreciate your kindness and gentleness very much. We would definitely share this with all of our staff and keep making effort to provide good service. We sincerely appreciate your comment again and look forward to having you here again. Best regards, Front desk team
Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. We appreciate your kindness and gentleness very much… 顯示更多
填寫日期:2024 年 2 月 16 日 · 2024 年 2 月入住
真實住客評語填寫日期:2024 年 2 月 15 日 · 2024 年 2 月入住
真實住客評語連續住宿9晚。舒適寬敞的住宿空間,非常喜歡👍 附近步行5分鐘左右,有二個超市(Coop/Fresco)非常方便。烏丸線地鐵搭至丸太町站,5號出口有電梯可搭。 工作人員親切有禮又專業,一定會回訪!
Dear Chuanyu, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. Thank you for your compliments to our staff. It is our honor to be able to help during your stay. We will keep making effort to provide good service. With sincere thanks, Front desk team.
Dear Chuanyu, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. Thank you for your compliments to our st… 顯示更多