9.5

京都托莫亞酒店評語 5 星級

604-0831 京都府, 京都, Nakagyo-ku,Matsuya-cho 58, 日本

  • Yue

    填寫日期:2025 年 8 月 8 日 · 2025 年 8 月入住

    真實住客評語

    房间很大;洗衣房尤其方便,随时可以洗衣和烘衣服;工作人员专业且认真;环境富有日式特色;早餐也很好吃。

    我住的房间的卧室大多时候接收不到Wi-Fi信号,有些苦恼。 其他无可挑剔

    住宿回覆:

    Dear Yue, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your valuable comment. We are glad to hear that you had a good time at our hotel. Your precious words encourage us to keep making efforts to provide even better service to our guests. And we sincerely apologize for being unable to provide comfortable Wi-Fi in the bed room. We will investigate the issue and resolve it to ensure a more pleasant stay for your next visit. We look forward to welcoming you again in the near future. Front Desk Team

    Dear Yue, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your valuable comment. We are glad to hear that you had a good time at our hotel. Your precious words encourage us to keep ma… 顯示更多

    京都托莫亞酒店
    2025 年 8 月 8 日
  • Na

    填寫日期:2025 年 7 月 4 日 · 2025 年 7 月入住

    真實住客評語

    周围很清净,睡的比较踏实,房间里面设施较全,姑娘对这次行程,评价最高的酒店

    距离地铁口,还有些路要走。

    住宿回覆:

    Dear na Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your comment. We would definitely share this with all of our staff and keep making effort to provide good service. We look forward to welcoming you here again. Best regards, Front desk team

    Dear na Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your comment. We would definitely share this with all of our staff and keep making effort to provide good service. We look for… 顯示更多

    京都托莫亞酒店
    2025 年 7 月 4 日
  • Ying

    填寫日期:2025 年 6 月 14 日 · 2025 年 6 月入住

    真實住客評語

    房间很大,床很大,有个微波炉很方便,附近小店不少

    老公的手臂被厕所的柜子角划伤了,存在安全隐患

    住宿回覆:

    Dear Ying, Warmest greetings from the Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your valuable comment. It would be our great pleasure if you enjoyed your stay here in Kyoto. At the same time, thank you very much for mentioning the dangers of cabinets. We are awfully sorry to hear that your husband injured his arm on the corner of the cabinet. We will share it with the other staff and take it into consideration next time. Thank you again for your review. Your kind words encourage us to continue striving to provide an even better service to our guests. We look forward to welcoming you back in the near future. Best regards, Front desk team

    Dear Ying, Warmest greetings from the Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your valuable comment. It would be our great pleasure if you enjoyed your stay here in Kyoto. At the same time, thank you v… 顯示更多

    京都托莫亞酒店
    2025 年 6 月 14 日
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  • Qijun

    填寫日期:2025 年 6 月 8 日 · 2025 年 5 月入住

    真實住客評語
  • Gen

    填寫日期:2025 年 5 月 8 日 · 2025 年 5 月入住

    真實住客評語
  • Xiao

    填寫日期:2025 年 2 月 14 日 · 2025 年 2 月入住

    真實住客評語

    在房间用早餐的感觉真是太好了,日式和西式套餐都可以选择,服务人员态度很好,沟通无障碍,整个酒店很干净,细节考虑很周到。酒店地理位置很不错,闹中取静,周边小餐馆很多,很有烟火气,去各景点坐公交也都很方便。酒店前厅的小零食质量不错,特意还去超市买了几包回去。这次去京都,赶上下大雪,雪中的金阁寺太美了,不枉此行。

    住宿回覆:

    Dear xiao, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your comment. We are glad to hear that you had a good time at our property. Your precious words encourage us to continue to make effort to provide even better service to our guests. We sincerely appreciate your comment again and look forward to having you here again. Best regards, Front desk team

    Dear xiao, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your comment. We are glad to hear that you had a good time at our property. Your precious words encourage us to continue to… 顯示更多

    京都托莫亞酒店
    2025 年 2 月 14 日
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  • Yuhong

    填寫日期:2025 年 2 月 2 日 · 2025 年 1 月入住

    真實住客評語

    1,非常适合家庭相对长时间居住,这次带着老人小孩一起,里面设施齐全,两个卧室,一个客厅,一个小厨房,浴室卫生间,除此之外还有洗衣机和烘干机在专门的衣帽间里。 2,酒店整洁温馨,每天都会打扫,员工很有礼貌,且能尽量满足我们的需求,我们后来加一天住还给我们打了九折,我们一共住了六个晚上,退房的时候还给了我们伴手礼。 3,位置闹中取静,离北边西边的景点和南边东边逛街的地方很近,整体在以酒店为中心的圆形辐射范围内都不是很远,也能顺便感受下当地居住区的一些很local的店。

    整体很完美,非要说的话就是补给日用牙刷的时候有时候不够数,洗着澡要刷牙的时候发现没新牙刷了。

    住宿回覆:

    Dear yuhong, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. We appreciate your kindness and gentleness very much. We would definitely share this with all of our staff and keep making effort to provide good service. About our housekeeping, we are very sorry that we could not meet your expectation this time. We would definitely share your comment among us and would make hard effort to provide better one soon. We will keep working hard and look forward to having you again the next time you come to Kyoto. We sincerely appreciate your comment again and look forward to having you here again. Best regards, Front desk team

    Dear yuhong, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. We appreciate your kindness and gentlen… 顯示更多

    京都托莫亞酒店
    2025 年 2 月 4 日
  • Yang

    填寫日期:2025 年 1 月 3 日 · 2024 年 12 月入住

    真實住客評語
  • Dongtai

    填寫日期:2024 年 12 月 26 日 · 2024 年 12 月入住

    真實住客評語
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  • Wen

    填寫日期:2024 年 12 月 12 日 · 2024 年 12 月入住

    真實住客評語

    工作人员态度特别好。房间环境也不错。距离地铁站走路几分钟。

    住宿回覆:

    Dear Wen, Warmest greeting from Tomoya Residence Hotel. Please do allow us to extend a heartfelt gratitude to you for choosing our hotel. We are delighted to note that you had a pleasant experience with us and truly appreciate your valuable feedback on our services. Your review was a pleasure to read and it is always great to know that we have met all your expectations. This truly motivated us to do our best for the guests, each day. Once again, thank you for your last visit and we do hope that the next one will be very soon. With thanks and appreciations, Front desk team

    Dear Wen, Warmest greeting from Tomoya Residence Hotel. Please do allow us to extend a heartfelt gratitude to you for choosing our hotel. We are delighted to note that you had a pleasant experience with us and truly appreciate your valuable… 顯示更多

    京都托莫亞酒店
    2024 年 12 月 12 日
  • Peng

    填寫日期:2024 年 12 月 9 日 · 2024 年 12 月入住

    真實住客評語

    床和枕头太过于软塌,没有支撑,后来给换了枕头,床垫没法换,导致睡眠很差,腰疼背疼

    住宿回覆:

    Dear Peng, Thank you very much for choosing to stay at Tomoya Residence Hotel Kyoto. We also appreciate you taking the time to leave a review of your experience. We are delighted to hear that your stay was meaningful, and we hope it was a pleasant experience for you. Our hotel features SIMMONS, the world’s finest quality mattresses in all rooms, and we have received many positive comments from our guests about how comfortable they are. For your future stays, we also offer Executive Double Suite Room, which feature traditional Japanese futon bedding. We would be honored if you would consider staying in one of that room on your next visit. Additionally, we provide a variety of pillows for your comfort, including memory foam pillows, pipe pillows, and buckwheat hull pillows, in addition to our standard pillows. We look forward to welcoming you back to our hotel in the future. With thanks and appreciations, Front desk team

    Dear Peng, Thank you very much for choosing to stay at Tomoya Residence Hotel Kyoto. We also appreciate you taking the time to leave a review of your experience. We are delighted to hear that your stay was meaningful, and we hope it was a… 顯示更多

    京都托莫亞酒店
    2024 年 12 月 9 日
  • Peng

    填寫日期:2024 年 12 月 9 日 · 2024 年 12 月入住

    真實住客評語

    床和枕头太过于软塌,没有支撑,后来给换了枕头,床垫没法换,导致睡眠很差,腰疼背疼

    住宿回覆:

    Dear Peng, Thank you very much for choosing to stay at Tomoya Residence Hotel Kyoto. We also appreciate you taking the time to leave a review of your experience. We are delighted to hear that your stay was meaningful, and we hope it was a pleasant experience for you. Our hotel features SIMMONS, the world’s finest quality mattresses in all rooms, and we have received many positive comments from our guests about how comfortable they are. For your future stays, we also offer Executive Double Suite Room, which feature traditional Japanese futon bedding. We would be honored if you would consider staying in one of that room on your next visit. Additionally, we provide a variety of pillows for your comfort, including memory foam pillows, pipe pillows, and buckwheat hull pillows, in addition to our standard pillows. We look forward to welcoming you back to our hotel in the future. With thanks and appreciations, Front desk team

    Dear Peng, Thank you very much for choosing to stay at Tomoya Residence Hotel Kyoto. We also appreciate you taking the time to leave a review of your experience. We are delighted to hear that your stay was meaningful, and we hope it was a… 顯示更多

    京都托莫亞酒店
    2024 年 12 月 9 日
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  • Cha

    填寫日期:2024 年 8 月 27 日 · 2024 年 8 月入住

    真實住客評語
  • 瑞軒

    填寫日期:2024 年 8 月 25 日 · 2024 年 8 月入住

    真實住客評語
  • 瑞軒

    填寫日期:2024 年 8 月 25 日 · 2024 年 8 月入住

    真實住客評語
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  • Qi

    填寫日期:2024 年 8 月 19 日 · 2024 年 8 月入住

    真實住客評語
  • Ling

    填寫日期:2024 年 5 月 10 日 · 2024 年 5 月入住

    真實住客評語
  • Chenhui

    填寫日期:2024 年 3 月 17 日 · 2024 年 2 月入住

    真實住客評語

    服务人员态度好,干净卫生。

    住宿回覆:

    Dear Chenhui, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your comment. We are glad to hear that you had a good time at our property.  Regarding the accommodation charge as you mentioned, it is decided by the conditions such as demands or seasonality. We'd like to ask for kind understanding. We will keep making effort to provide better service. We sincerely appreciate your comment and look forward to having you again the next time you come to Kyoto. Best regards, Front desk team

    Dear Chenhui, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your comment. We are glad to hear that you had a good time at our property.  Regarding the accommodation charge as you ment… 顯示更多

    京都托莫亞酒店
    2024 年 3 月 17 日
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  • Yunghsiang

    填寫日期:2024 年 3 月 8 日 · 2024 年 2 月入住

    真實住客評語

    非常有禮貌的櫃檯,英文流利,房間寬敞乾淨,最令我感動的是,我家掉了一台IPAD在該旅店,人員馬上打電話通知,甚至還幫我們寄回台灣,下次到京都一定會再住這。

    沒有停車位

    住宿回覆:

    Warm greetings from Tomoya Residence Hotel. First, do let us extend our deepest gratitude to you for visiting our hotel. We thank you to write a review for us. We strive to ensure that all guests will have a memorable stay during their trip and we really do hope that we managed to make your day extraordinary and special. I'm relieved to hear that your belongings have safely arrived. Once again, thank you for your patronage and recognition of our value. With sincere thanks, Front desk team.

    Warm greetings from Tomoya Residence Hotel. First, do let us extend our deepest gratitude to you for visiting our hotel. We thank you to write a review for us. We strive to ensure that all guests will have a memorable stay during their trip… 顯示更多

    京都托莫亞酒店
    2024 年 3 月 8 日
  • Chia-hsin

    填寫日期:2024 年 3 月 1 日 · 2024 年 2 月入住

    真實住客評語

    房間空間很大,有客廳跟小廚房超級方便 櫃檯人員超好 有問必答

    住宿回覆:

    Dear Chia-hsin, Warmest greeting from Tomoya Residence Hotel. Please do allow us to extend a heartfelt gratitude to you for choosing our hotel. We are delighted to note that you had a pleasant experience with us and truly appreciate your valuable feedback on our services and room. Your review was a pleasure to read and it is always great to know that we have met all your expectations. This truly motivated us to do our best for the guests, each day. Once again, thank you for your last visit and we do hope that the next one will be very soon. With thanks and appreciations, Front desk team

    Dear Chia-hsin, Warmest greeting from Tomoya Residence Hotel. Please do allow us to extend a heartfelt gratitude to you for choosing our hotel. We are delighted to note that you had a pleasant experience with us and truly appreciate your v… 顯示更多

    京都托莫亞酒店
    2024 年 3 月 5 日
  • Ying

    填寫日期:2024 年 2 月 29 日 · 2024 年 2 月入住

    真實住客評語
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  • 浩翔

    填寫日期:2024 年 2 月 28 日 · 2024 年 2 月入住

    真實住客評語

    服務 房間 位置 一切

    住宿回覆:

    Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. We appreciate your kindness and gentleness very much. We would definitely share this with all of our staff and keep making effort to provide good service. We sincerely appreciate your comment again and look forward to having you here again. Best regards, Front desk team

    Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. We appreciate your kindness and gentleness very much… 顯示更多

    京都托莫亞酒店
    2024 年 2 月 28 日
  • 填寫日期:2024 年 2 月 16 日 · 2024 年 2 月入住

    真實住客評語
  • Chuanyu

    填寫日期:2024 年 2 月 15 日 · 2024 年 2 月入住

    真實住客評語

    連續住宿9晚。舒適寬敞的住宿空間,非常喜歡👍 附近步行5分鐘左右,有二個超市(Coop/Fresco)非常方便。烏丸線地鐵搭至丸太町站,5號出口有電梯可搭。 工作人員親切有禮又專業,一定會回訪!

    住宿回覆:

    Dear Chuanyu, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. Thank you for your compliments to our staff. It is our honor to be able to help during your stay. We will keep making effort to provide good service. With sincere thanks, Front desk team.

    Dear Chuanyu, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. Thank you for your compliments to our st… 顯示更多

    京都托莫亞酒店
    2024 年 2 月 15 日
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